Light Drinks Reviews

Name: Light Drinks
Rating: 4.74

4.7 Rating 501 Reviews

95 %

of reviewers recommend Light Drinks

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4.7

Based on 501 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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contact@lightdrinks.co.uk

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Light Drinks 5 star review on 19th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order arrived on the wrong day which wasn't great. Courier reported it lost in transit, but actually a box arrived. It wasn't big enough to hold my whole order, and was about 1/3 empty. Only half my order had arrived. I didn't get any notification from the courier or Light Drinks. I contacted Light Drinks, who after a while confirmed the courier had smashed some of the order and delivered the rest. Which is odd as there is no damage to the box that did arrive, and there's no way it was a big enough box to hold all the order. They asked me if I wanted the rest, which they could send Friday. I said yes. I've heard nothing since and have no dispatch confirmation. I've told them this really isn't good enough, but no reply to that. If I hadn't contacted them and realised half my order was missing, I doubt I'd ever have heard anything. This is a really odd experience, and as much fun as sending emails to chase things is, I'll use someone else in future.”

Helpful Report

Posted 6 years ago

Hi James, Thank you for your feedback. Unfortunately, on this occasion, DHL failed to deliver your order on the requested date - which we can only apologise for. As your order contained 32 bottles, it would be unsafe for our customer, driver and member of staff to carry that much weight in one box. Therefore, your order was split into two boxes. It is our duty as a company, to ensure your order arrives safely and on time, but unfortunately, on this occasion DHL damaged one of the boxes, which resulted in a part-delivery. I've since checked and can confirm the rest of your order was delivered today (05/11/2018). We completely understand your frustration and we can only apologise for the service received. Kind regards, Kelly Abbott Customer Service

Posted 6 years ago

“Good product range - let down by your chosen courier service.”

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Posted 6 years ago

“36 hours from ordering to arrival. Terrific service.”

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Posted 6 years ago

“Although I paid for standard delivery, I received my goods just over two days later. Excellent service.”

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Posted 6 years ago

“Excellent choice of alcohol free drinks (love the Fitbeer) and 1st class free delivery on my order. Will definitely reorder”

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Posted 6 years ago

“I first tasted Real Kombucha at the Market Restaurant and Bar in Brighton. It’s been a struggle to find non-alcoholic drinks which ‘hit the spot’! Real Kombucha is the best I’ve had! Delicious sourness, tasty and slightly yeasty, pale (even the smoky varieties) and my favourite restaurant/bar choice. Many congratulations Light Drinks and Real Kombucha! And great delivery and courier service!”

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Posted 6 years ago

“Prompt delivery and good prices”

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Posted 6 years ago

“Speedy service, thank you”

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Posted 6 years ago

“Good website, easy to order and prompt delivery in a well packed box.”

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Posted 6 years ago

“The website is easy to navigate and order. Delivery was prompt and efficient. What’s not to like?”

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Posted 6 years ago

“I had some issues with delivery (which I've had before with Yodel) and I thought the customer service to resolve this was very good. They were in touch and coordinating, where with other drinks companies, I've found it very difficult to resolve delivery issues.”

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Posted 6 years ago

“My friend has recently made a life choice to give up the drink which left me with a dilemma for a Christmas present. I found your company which gave me the idea of a hamper full of goodies. She will now be able to enjoy a tipple at Chrismas whilst being good. The product and service is second to none. Packaging fantastic. There will be more opportunities in the future to make further premises and I will not hesitate to use you again.”

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Posted 6 years ago

“I am a Real Kombucha addict and with Light Drinks I can place a delivery on a regular basis (I can't get this product elsewhere). Delivery always prompt.”

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Posted 6 years ago

“Competitive prices, helpful & fast communication and rapid reliable delivery”

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Posted 6 years ago

“A great assortment of non-alcoholic drinks, arrived fast. All round great!”

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Posted 6 years ago

“Quick delivery.”

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Posted 6 years ago

“For years, I had been searching for an n/a stout. On finally finding Big Drop, I couldn‘t discover a store that shipped it to continental Europe. Problem solved!”

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Posted 6 years ago

“I ordered 36 bottles from LightDrinks and received part of the order (15) very quickly. I contacted them by phone and spoke with a very helpful guy, Chris, who said he would look into it. A couple of days later I received a further 20 bottles and an email from Chris asking if I had received the balance of my order. I confirmed I had received 35 in total. Chris arranged a refund for the missing bottle and a discount off my next order. I understand the problem lay with the carriers but LightDrinks dealt with the problem quickly and courteously. I will use this company again.”

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Posted 6 years ago

“Prompt delivery. Excellent kumbucha”

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Posted 6 years ago

“Great drinks, good price and arrives on time, well packaged. Thanks!”

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Posted 6 years ago

Light Drinks is rated 4.7 based on 501 reviews