“Arrived defective out of the box. AI bots in customer service ensure that you won't be able to return defective items even though Lighter USA homepage guarantees free returns. Keep referring me to the lighter insert manufacturer who required me to pay shipping to and from. I'd give 0 stars if I could.”
“I never received my order. I lost $18. Package went to wrong address. I contacted customer support and they said it wasn't their problem. Won't be buying from you again.”
“Website simple to maneuver; find what I needed, and place my order. Pricing was great and the shipping was very fast. Couldn't be a smoother experience.”
“I am on my forth order from Lighter USA and so far product pricing and shipping have been great. They have processed and shipped all my orders so far fast and I am very pleased with the overall experience. I also appreciate that they offer first respinder and military discounts to show thanks to our men and women on the front lines. So far Lighter USA has been exceptional and I look forward to continuing my business with them.”
“I purchased a FUM Zero – Flavored Air Device Crisp Mint and it was defective. When I reached out to attempt to address the issue with customer service, my complaint was met with a cold "this item is not returnable". I feel the item should have been replaced or at least some good faith effort made. Poor job and won't be using the sight again.”
“Placed an order on 5/25/26, the package still shows as sitting in a USPS distribution center 15 miles from my house since 5/28/26. Today is 6/10/26. I have communicated via email with LighterUSA several occasions and they tell me that they will give it a couple more days before filing a claim. It’s been a week since they last responded to me. The customer service is a complete joke. USPS has clearly lost the package and LighterUSA is ghosting me”
