“I purchased 10 killa frosted mint canisters, and after tasting the first one it was not anywhere equal to the former purchase of the product. I wanted to return them, but for some reason they denied the return. I may be searching elsewhere to buy my tobacco products from now on”
“Always delivers quick with fresh pouches. Coffee flavor is amazing in the morning with a cup of coffee and wintergreen is my go to throughout the day.”
“First time working with this company purchasing something for a friend of mine who wants to quit smoking, and I had a little glitch in the beginning, which was probably my fault on my side of the ordering and other than that the package came extremely quickly and I’m just impressed at how nice you take care of your patrons.”
“Lighter (Rionson) worked only till the original butane ran out. Not worked since. Compay ignored my complaint, did not send me paperwork to return lighter. Very bad product and very bad service.”
“I was subscribed to a similar product of another brand until I discovered the Real Botanicals Mood Boost (Kratom and Kava). It has a better taste and the effects seem to last longer, so I’m happy to switch my subscription to this product from Lighter USA. Shipping is always reliable and I have had no problems with customer service.”
“Lighter USA has been consistently good in terms of shipping products promptly. I wish there was an option to ship UPS as in my own experience they are much more reliable. I live in a small more rural state and USPS is hit or miss. As for this newer flavor Black Cherry it’s awesome and my new favorite!”
“Shortly after I placed my next order, my 10th this year (over $1000 in merchandise) I was informed I was banned from LighterUSA because of a partial chargeback (for shipping only) when I ordered premium guaranteed shipping and it didn't come on time, and many emails to lighterUSA went ignored. Multiple responses re: ban went unanswered. Do not recommend this company to anyone.”
