“I would rate higher stars if it didn't take so long for items to ship out. I placed an order days ago and it still says "shipping label created" which tells me it's not even shipped yet.”
“Shipping was far too slow. Took almost two weeks and had to email to check on it and get them to even ship it out. And I had to pay for shipping protection which did nothing when I had to reach out myself to get them to ship it.”
“This is an inexpensive on the go tool. The device works good, I wish it heated up a little hotter but I guess it really depends on the battery that you are using. I have gotten it gunked up a few times but able to free it up with a paper clip.”
“Your return policy sucks. You sent me a label that I couldn't print and it cost me $9 to send my item back to you. If it returns and then you give me a gift card. And then the gift card don't work. So I'm not too happy with you guys.”
“No customer support after the sale. The concentrate vape I ordered started to mess up after 1 week of use, the power button started to stick in the on position. I contacted Lighter USA thru the return form on their website. What i got back was my order information and nothing else. I contacted the manufacturer and was told since I didn't get it from one of their online retailers I would have to deal with who I got it from. The response from Lighter USA was my order information and nothing about the faulty vape they sold me.
JUST GO TO ELEMENT VAPE”
“They spam you for reviews, be sure to use a proxu email address. This is the 12th time I had to delete this so here is your &&&& review.... Take me off your spam list, I have lerned my lesson and will shop elsewhere.”
“Really bad software/ system of taking payment, 3 times the order didn’t go through with lighter USA yet the money was suspended from my bank account, causing my order to go through way later than expected”
