Linens Limited Reviews

Name: Linens Limited
Rating: 4.67

4.7 Rating 852 Reviews

92 %

of reviewers recommend Linens Limited

Company Reviews

Questions

Metrics

4.7

Based on 852 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Write Your review

Tell us how Linens Limited made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Linens Limited 5 star review on 13th September 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 3 weeks ago, received a dispatch notification 4 days after purchase and still not arrived. Have checked the terms and conditions and it says arrival within 3-4 days, unless notified of a problem. According to the latest email from them, my items are still not dispatched. Very disappointed. Luckily I have ordered through PayPal, so have now opened a dispute.”

Helpful Report

Posted 5 years ago

“ordered my items nealy 5 weeks ago anmd still waiting for delivery, the company staff say one thing and then say wrong information as staff are confused.....hermes lie and say they could not deliver even tough the tracking details dont agree.poor customer service and still awaiting delivery after 5 weeks of placing an order of £100”

Helpful Report

Posted 5 years ago

“1. Items are poorly packed in grey plastic bags and towels do not come wrapped. Everything is just shoved into a plain grey bag so all linens arrive in a sorry state. Took ages to ship, I suspect they use the cheapest method which required the longest time. They also missed sending 1/3 of my order and then claimed their warehouse record showed they were sent. Then there was some excuses about how they needed to check with their warehouse staff to retrieve the weight of the original packet sent out (just to prove their own mistake). I never found out what the outcome of that internal investigation was because it all went quiet. Not once did they make any effort to rectify their mistake. If they make a mistake, you literally have to pull teeth to get some help. A truly pathetic company.”

Helpful Report

Posted 5 years ago

“We would rate Linens Limited had their carrier Hermes actually delivered our order rather than lie that they had attempted to deliver on five occasions! We now have to wait for the goods to be returned to Linens Limited before anything can be done. The order for over £115.00 was placed over two weeks ago.”

Helpful Report

Posted 5 years ago

“I ordered a two-part purchase with this company through Ebay. Be warned, they are clever as they removed the purchase so I could not leave feedback through Ebay so that s why i have posted it here. One of the items was out of stock, this should have been showing on the Ebay page, delivery for the other was delivered. That was hopeless I needed both parts of the order. Anyway, I said in that case I would have to return the delivered item and I WAS NOT going to pay the delivery charge as it was their fault. THREE TIMES I was informed that Hermes would collect my item, after the failure of no collection three times I contacted both Ebay and Hermes and guess what? Another collection date was given as they had been contacted by Ebay, If Linens Limited are reading this please, do you think that your customers are idiots? You could tell this time that it was the correct collection letter from Hermes. When Hermes arrived to collect the item he said that it was his normal round and he HAD NEVER been given instructions before to collect from my house. If you want to risk buying from this company please remember, 1. Happy to take your money if item is out of stock. 2. They make it as hard as possible for you to return your item. 3. Misleading and not loyal to their customers. 4. NOT TRUTHFUL I received eventually my money, three weeks after posting, five weeks after purchase. FOR THE RECORD, I bought my items with Dunelm, fast efficient, very good quality no problems with returns AND ............... CHEAPER :-)”

Helpful Report

Posted 6 years ago

“Do not order from this company!! The prices appear reasonable but it is not worth it for the disgraceful and disgusting service that as a business manager myself I would be ashamed of! Their customer service is outrageously bad. I paid almost £5.00 for next day delivery, the item arrived over a week later. When I contacted Linens Ltd a very rude man abruptly told me it was my problem and they would refund the difference between next day and standard deliver which was around £2.00. This was not about the money but about treating customers fairly, being decent and offering good customer service. When I advised I would need to return the item as I had to order something to replace as it did not arrive on time I was told I would be liable for return postage costs, which would amount to more than I paid for the item in the first place. A person with a shred of consideration would have offered a refund as it was an error on the companies part that I did not receive my item on time. I have never experienced this low level of service in all my years of online shopping. Terrible company run by terrible people! I would give 0 stars if I could.”

Helpful Report

Posted 6 years ago

Linens Limited is rated 4.7 based on 852 reviews