Mountainwatch Travel Reviews

Name: Mountainwatch Travel
Rating: 4.92

4.9 Rating 465 Reviews

99 %

of reviewers recommend Mountainwatch Travel

Company Reviews

Questions

Metrics

4.9

Based on 465 reviews

Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours

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Phone:

0299056162

Location:

3 Grosvenor Pl, Brookvale NSW 2100, Australia
2100

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Mountainwatch Travel 3 star review on 8th March 2026

Anonymous

Mountainwatch Travel 5 star review on 2nd March 2026

Tam Dougherty

Mountainwatch Travel 5 star review on 19th February 2026

Adrian L

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve dealt with Adam 3 times for trips to Japan and Canada. He’s great to deal with, responsive and listens to requirements. Highly recommend Adam at Mountain watch travel.”

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Posted 1 month ago

“Great service”

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Posted 2 months ago

“Adam was very helpful making booking accommodation and ski passes in Japan very easy. Excellent communication along the way.”

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Posted 2 months ago

“Would definitely recommend Mountainwatch Travel. Kirsty was so good to deal with and sorted our trip for us. Once booked she still kept in contact and gave us all the info needed to make for an easy, stress free holiday. Cheers”

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Posted 2 months ago

“Our ski trip to Japan was amazing! Anna from Mountainwatch Travel organised everything:- flights, accommodation, transfers, ski hire and lift passes. Our accommodation both in Tokyo and Niseko were perfect. Both were very central to everything we needed to see and do. Skiing in Niseko was brilliant. Sooo much snow!! Food incredible!! Thanks for all your help with our wonderful holiday Anna!!”

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Posted 2 months ago

“I found Mountainwatch via ads on Facebook and so didn't know what to expect. Steph was our dedicated travel consultant and she has been nothing short of amazing with booking our accommodation in Japan - both at Shiga Kogen and Madarao Kogen. Steph's knowledge was so helpful, her communication was super efficient and nothing was ever a bother. I also found the Mountainwatch travel guides specifically made up for each location extremely helpful in the planning process as we prepared to depart. I couldn't have been as organised without these guides. I would add to Madarao that a lot more (most) places now accept credit cards, so the need for cash wasn't as required. Also, a suggestion to add that travellers might want to take things like their own pillows and slippers if they don't want to use the hotel provided ones (beds and pillows are hard!). Also, maybe some key phrases of the culture being visited to assist with how to communicate better - I would have liked to know more than "arigato" and because the guide was so helpful in other ways, I would have loved to refer to it rather than Google Translate.”

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Posted 2 months ago

“Very happy with the service from Kirsty at Mountainwatch. We left our bookings for Japan a bit late however Kirsty found us some great accommodation and provided A1 service with all our queries from Ski gear hire to Ski lessons. We had great communication and customer service which made this trip memorable.”

Mountainwatch Travel 5 star review on 28th January 2026

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Posted 2 months ago

“Amelia was awesome to work with organising most of our family ski trip to Hakuba and Nozawa Onsen. She was very prompt answering all my queries and providing invaluable tips. We all had a ball!”

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Posted 2 months ago

“Amelia was awesome to work with organising most of our family ski trip to Hakuba and Nozawa Onsen. She was very prompt answering all my queries and providing invaluable tips. We all had a ball!”

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Posted 2 months ago

“We have recently returned from Hakuba Japan booked through Anna at Mountainwatch. The whole booking process was seamless with all the details coming to life without a hitch. MW and Anna were a pleasure to deal with, professional, organised and friendly.”

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Posted 2 months ago

“Adam was great with answering all my queries promptly and was easy to deal with. MW provided useful resort information in the app. Adam was knowledgeable about the destination. Everything went smoothly!”

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Posted 2 months ago

“The itinerary was great, Kirsty was great, everything worked out, the app is a great way to store things, the email advice was perfect and explained it very well, Kirsty patience with me was very much appreciated, there was the right amount of knoledge of the area before hand, if things wentt wrong there were always options, Kirsty was always available or let us know when she wasnt. i would use you guys again”

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Posted 2 months ago

“Great advice and service! And patience with all of my questions... We will be back and 100% keen to work with Roxy and Mountainwatch again!”

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Posted 2 months ago

“Mountainwatch Travel made our stay in Hakuba Japan super easy. Before we travelled, Adam provided guidance and flexibility in our bookings of everything from lift passes to lessons, ski hire and transfers. During our stay, we enjoyed friendly transfers and advice from Calum and even a complimentary Iwatake Ski Guide (thanks, Jess). Mountainwatch took a lot of the stress and guesswork out of our Japan ski trip. Thank you!”

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Posted 2 months ago

“Great Advise and Customer service lead to a very enjoyable Ski Trip.”

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Posted 2 months ago

“Roxy and the staff was easy to work with and accommodation, lift passes, lessons and equipment hire was ready for us when we arrived in Hakuba. We will use mountainwatch again for our next Ski holiday.”

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Posted 2 months ago

“Roxy and staff at Mountainwatch were excellent. Very efficient and always had a quick simple answer for any questions. I will use them again for our next trip”

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Posted 2 months ago

“My travel agent Amelia was fantastic! She always responded quickly and had all the answers to any problem we faced. She made booking our holiday super seamless and simple, I would highly recommend!”

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Posted 2 months ago

“Our first time in the snow and mountain watch travel had done the great job organising our trip. Kristy was helpful and built our itinerary very well. We loved our stay in Madarao as a start before heading to the bigger ski resort in Nozawa. Kirsty also assisted us with renting the equipment which worked out so well. Thanks Kirsty, we hope to go back to the snow for more Skiing time!”

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Posted 2 months ago

“Everything was fantastic. From transfers to accommodation choice, ski passes.”

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Posted 2 months ago

Mountainwatch Travel is rated 4.9 based on 465 reviews