Little Dessert Shop Reviews

Name: Little Dessert Shop
Address: 50 WOLVERHAMPTON ROAD WEDNESFIELD, WOLVERHAMPTON
Rating: 3.22

3.2 Rating 123 Reviews

54 %

of reviewers recommend Little Dessert Shop

Company Reviews

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Metrics

3.2

Based on 123 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

+44 (0) 330 995 0100

Email:

Hello@littledessertshop.com

Location:

50 WOLVERHAMPTON ROAD WEDNESFIELD
WOLVERHAMPTON
WV11 1UJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a delivery off of just eat for me and the in-laws. The delivery was a bit late but they did call and explain before hand. The food was delicious and the delivery guy was very nice! Big up Little Dessert Shop!”

Helpful Report

Posted 7 years ago

“Me and my wife went to the shop in westbrom we had 2 strawberry semi-freddos (very posh). I must say we f****** loved it! Staff were very pleasant too!”

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Posted 7 years ago

“Went to the Wolverhampton branch with a group of friends and couldn't the food. Atmosphere was brilliant and the staff were exceptional.”

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Posted 7 years ago

“As always, the Little Dessert Shop is unbelievably delicious and the food is packed with flavour! So much to choose from so we always have a good selection, sundaes, crepes, waffles and wafer baskets. Delivery was quick, delivery man friendly and polite, love the service this place offers. Desserts are so tasty and filling.”

Helpful Report

(Wolverhampton) - Posted 7 years ago

“ordered tonight and ordered a whole waffle half and a milkshake and had a not saying they had gave me while one on them very kind and would go back again”

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Posted 1 year ago

“Went to Wendnesfield take away branch and ordered the 50/fifty waffle which was great as I was undecided what waffle to have, so I had half of the Oreo explosion and half of the You Banana. Overall delicious dessert, great service and friendly staff will deffo be going again.”

Helpful Report

Posted 7 years ago

Helpful Report

Posted 7 years ago

“There was a hair in my daughters pancake, which to be fair they did change. The most off putting was the single toilet smelt quite badly and was next to the kitchen, plus there was no soap to clean your hands especially for when you eating. Didn’t look like they’d been cleaned in a long time (Days)! Overall food wasn’t to bad. 5/10”

Helpful Report

Posted 1 year ago

“Great dessert good service however I did over hear one of the staff being a bit over familiar with some younger customers. Keep it professional you never know who is listening!!!”

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Posted 4 years ago

“I used to love the dessert shop but the quality has really gone down. They have considerably reduce the size of the pancakes and its just not worse paying over £9 for . I thought it was just an Individual shop but I know tried both shops in Wolverhampton and the sloppy standards are the same . Shame it was really good at one time a couple of years ago but i cant justify paying that much for a dessert of such poor standards 😔”

Helpful Report

Posted 7 months ago

“Revived my cookie dough very cold with ice cream melted. After I’d finished the shop called me and asked how it was I told her it was cold she said “we’ll send another out” I said no it’s fine then went on to tell me to give them a 6 star review laughing to her colleagues in the background. I then said okay send me another never received won’t be ordering again”

Helpful Report

Posted 1 year ago

“Awful service from beginning to end at the Cardiff franchise. We first ordered a dessert platter and there was 4 people, they gave us only 2 plates, had to request more plates, the cutlery was dirty,so had to request for this to be changed. There was a hair found in one of the waffles..the unicorn dream waffle had hardly any cotton candy on it either. The hot chocolate was made with instant powder, not the standard you expect from this place to be honest!”

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Posted 1 year ago

“I ordered a dessert from here and it was literally disgusting because it arrived late and was stone cold. Before I could even cancel the order. I waited 2 hours and the waffle wasn’t even warm. Will not be ordering again”

Helpful Report

Posted 4 years ago

Hello, firstly I would like to sincerely apologies for the inconvenience due to COVID-19 we have been working with a limited team, following the government advice we are slowly returning to full force! Thank you for taking the time to communicate to us why our service did not meet your expectations. Little Dessert Shop currently boasts a high customer satisfaction rate and strives to exceed our customer expectations. Our sincere apologies for the unusual poor experience within our store. During this unprecedented time, we have faced new and unique challenges in terms of stock and staffing. We understand that this is not an excuse for any issues you have faced but we hope that you can consider this. Please could you provide us with a bit more information i.e. date, time, order number? We kindly ask that you email Hello@littledessertshop.co.uk with the subject header as the store you ordered from (e.g. Wolverhampton Store Complaint) and your email will be monitored and forwarded to the relevant store/area managers. If you do not include the store within the subject header it will be very difficult to pass on the complaint to relevant parties so please ensure you do this. We kindly ask you to allow 7 working days for us to resolve your query internally and get back to you. In the rare cases you have not received a response within 7 working days please feel free to get back to us here at Head Office. Please accept our sincerest apology for any inconvenience that has been caused to you. Again, I highly appreciate your feedback, as it will assist us in becoming better at what we do. Kind Regards Little Dessert Shop - Head Office.

Posted 3 years ago

“Ordered a dessert online they didn’t have a delivery driver so called to cancel. After 2 weeks I’m still waiting for my money to be returned to me.”

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Posted 4 months ago

“Delivery was said to be 40 mins but took well over an hour Order came wrong Order was freezing when it turned up Ice cream was completely melted Not impressed at all!!”

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Posted 7 months ago

“had a milkshake and it tasted like how a dead frog smells, was terrible, won’t be ordering from here EVER again.”

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Posted 8 months ago

“Absolutely horrendous staff, never in my life experience such terrible service and various threats including smashing my face, I left that shop fearing for my life and I was then followed by the staff and owner to my car who recorded myself and my 7 year old daughter and our car reg and threatened to find my car and smash it up. Luckily I recorded their threats aswell as them following us which I have now passed to West Mercia Police and I will be pressing charges. Note to owners : recording someone isn't an offence however threatening someone is, for future reference.”

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Posted 9 months ago

“Customer service at Birmingham is very poor. They gave me a wrong cake. When l returned it, they gave me the right one and asked to put my card at the counter. I thought they were going to refund the extra money l paid. When l checked the bank statement l realised they charged for returned food. They are cheating.”

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Posted 1 year ago

“I hardly see anyone in this shop but do like my deserts. Went in today waited several mins and was told my order of chocolate cake which was in the menu was not in stock. What a basic choc cake not in stock in a desert restaurant!!! Iv looked at reviews and find the positive ones very suspicious as this one person shop with hardly any custom matched the reviews. Very disappointed!!”

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Posted 1 year ago

“In the Birmingham shop, they sent my food to the wrong table, the customers daughter ate some of it before realising it wasn't what she has ordered. They then took it away and 2 minutes later tried to give me the same plate of food. Lucky for me there where only 2 tables in the shop with people sat at them, so I could see what was going on behind counter and could see they hadn't made a fresh crepe. When I accused them of what had gone on,they didn't deny it, just offered to make a fresh one. Absolutely disgusting and unhygienic. I'm guessing none of the staff have a hygiene certificate.”

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Posted 1 year ago

Little Dessert Shop is rated 3.2 based on 123 reviews