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Little Dessert Shop Reviews

3.2 Rating 123 Reviews

54 %

of reviewers recommend Little Dessert Shop

Company Reviews

3.2

Based on 123 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

+44 (0) 330 995 0100

Email:

Hello@littledessertshop.com

Location:

50 WOLVERHAMPTON ROAD WEDNESFIELD
WOLVERHAMPTON
WV11 1UJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“(Baring in mind I have dessert franchise experience) 1. Stingy. 2. Dirty kitchen when I got there. 3. They prescoop the ice cream so it’s rock hard in the freezer for an undisclosed amount of time…4. Wanted me to be honest with them but couldn’t handle the truth. 5. Disguised old mushy fruit in smoothies. Then fired me for having a higher standard than them. They would make me mop the entire place except from the most filthy walked through section, then they would walk over the freshly mopped floor like it’s nothing. Training was way below par. They just got random employees to briefly demonstrate simple sh*t instead of being precise on how much specifically for their brand etc. No standards and wouldn’t eat there after what I’ve seen in the kitchen. Burton on Trent franchise is stingy, has no public toilet or staff room. They also act like it’s McDonald’s in there, WHY are you rushing when you only have two orders?!! Cutting strawberries on dirty surfaces…the strawberries bless them…clearly a few days old…I know they don’t cater to allergies but if you thought it was safe to order something with fruit cause it won’t have bits of anything else just be aware. I’ve seen everything on that surface and they don’t even clean it as they go…I knew they were unprofessional when they replied to my job application at 1AM.”

Posted 1 year ago

“Be aware, when they deliver late, the ice cream is like water and the hot waffles are cold. I have tried to contact but to no avail. Even just eat said the money should be refunded but they won’t. A very expensive lesson after a 2hour wait for the delivery, as all the food was inedible. Will be avoiding in future!”

Posted 1 year ago

“Very disappointed. As they have have poor management and don’t look after their staff properly. They take you on a week trial and get rid of you and bring on new people as they have done this to me and many other people.”

Posted 1 year ago

“First and last time I ever buy anything from this shop I sent my daughter in for 2 slushy drinks and they charged her £10.50 so I went in and complained about the price the girl behind the counter just shrugged her shoulders and said in a very rude way that's the price and its not me who makes the prices its daylight robbery and a rip off I'll never go there again thieves 😤😤”

Posted 1 year ago

“Such a disappointment wish it was actually as nice as it looked !”

Posted 1 year ago

“Such a disappointment wish it was actually as nice as it looked !”

Posted 1 year ago

“Little Dessert Shop Bloxwich, absolutely disgusting avoid at all costs. Biscoff cookie dough complete with a huge hair 🤮 Got the original order wrong then replaced it with this!!! I called and spoke to the manager who was not even apologetic 🤬”

Posted 1 year ago

“Took well over an hr n half to arrive. Very disappointed. Cold crepe. For a warm pudding. Very basic...over priced. Will not use again.”

Posted 1 year ago

“I was attracted to the decor of the shop and ran into to try their cakes. The cakes looked delicious and presentable too. The moment I tasted them they was sour and stale in taste.”

Posted 1 year ago

“The worst mojito, sorry not even mojito, some dead flat juice, had i known, I wouldn’t have waited almost half hour, i would have bought a juice from Tesco, just another fancy looking place with dead drinks I don’t know where all these 5 stars are coming from, what a joke.”

Posted 1 year ago

“Burton on trent little dessert shop The manager is an arrogant and very rude Staff give false statements I have had issues with this restaurant and they cannot stand to get bad reviews when they give their customers bad experience, my sister ordered from their place directly from their Website and they cancelled the order and she rang the restaurant for a refund and they said you need to contact the Head office and they will refund you as we cannot help out. My sister emailed them several times and they still not refunded her and not even emailed back and she rang the restaurant again and the manager said I cannot help you. I have had issues with this restaurant when the order has not been right And been telling the staff on few odd occasions. Once they gave me and sent me the wrong order through just eat and I made a complaint and the restaurant had to refund me. And just eat apologised from the restaurant behalf that it won't happen again. So after forgive and forgetting everything I offered again and the manager started to kick off with me saying we are getting bad reviews because of you, and I said your getting bad reviews due to your lack of in experienced staff and he was really rude and said do not order from here if you are complaining. And I told him straight you need to accept what you do wrong and first you eat other peoples money and when you have to refund the customer you cannot stand that Absolutely poor service would not recommend you this restaurant at all to anyone as you will regret it”

Posted 2 years ago

“Order did not arrive spoke twice to shop who blamed uber driver. Rubbish service”

Posted 2 years ago

“I ordered through deliveroo and was informed driver on the way with order, payment taken but I did not receive my order. When I tried to ring and speak to the manager at the little dessert shop I was told she was too busy. Do not use!”

Posted 2 years ago

“Ordered through deliveroo. Food was over an hour late and cold. Avoid!!!”

Posted 2 years ago

“In the Trowbridge branch we expected a pleasant evening instead we were shocked to have found plastic in the ice cream! I told the staff and so they then told me “it was from the tub” and that was it. No refund or voucher given. Absolutely diabolical and will not return.”

Posted 2 years ago

“Customer service was poor, walked in while one of the workers was by the door didn’t even greet us or even open the door or anything, we walked felt very uncomfortable then waited for a table, customer customer communication was poor, honestly the worst place we visited in a long time felt very unwelcoming.”

Posted 2 years ago

“Very bad service with the white guy stupid customer service .. any other staff is good .. but one of the white guy is very ……ck head….”

Posted 2 years ago

“Awful !!!!!!!! Disgusting service waited for 2 and half hours Delivery driver lied and said it was delivered then turned up 30mins later The desserts were awful, they smelt and tested of chemicals When calling the shop and speaking to several people they was rude”

Posted 2 years ago

“Absolute joke of a place. Shrewsbury branch so I placed an order 6pm still at 10pm no show of food. Tried ringing couldnt get threw I emailed no1 replied I then message them via Facebook to them read my message and ignore it so basically I have been robbed of £20.90 they took my money and I did not receive the goods I WILL GET MY MONEY BACK ONE WAY OR ANOTHER AVOID THIS PLACE!!!!!!!!!!!!!!!”

Posted 2 years ago

“Waited 1 hour 50 minutes for an order... no phones answered, no email or message responded to even after my order was finally delivered. Not even an apology. Awful service.”

Posted 2 years ago

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Little Dessert Shop is rated 3.2 based on 123 reviews