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The Little Hay Co Reviews

4.8 Rating 1,043 Reviews
96 %
of reviewers recommend The Little Hay Co
Company Reviews Product Reviews
897
 Questions Metrics
4.8
Based on 1,043 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read The Little Hay Co Reviews
Visit Website

Phone:

07512725351

Email:

ch@littlehayco.com

Location:

Worton Grounds Farm Office,
Deddington,
Banbury
Oxfordshire
OX15 0PH

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Leanne
Unverified Reviewer
“Used this company a few times. Cotswold swett is usually really good & my bunnies love it. This batch however was awful. Really short strands just fall through the hayrack & get all over the floor making such a mess. It's so short I struggle to pull handfuls out. Most of it just falls into the litter tray & gets wasted. Expensive hay for just lining the top of a litter tray. Very disappointed 😞 Tried to upload a pic for proof but it won't let me.”
Helpful Report
Posted 6 months ago
Bunny Lady
Verified Reviewer
“Basically straw- yellow, and my two rabbits refuse to eat it when they love Timothy Hay. Photos online and packaging claim that the Timothy Hay is green, but clearly not. Normally I purchase from HayBox which is consistently green and fresh and I wanted to compare with Little Hay. Very disappointed”
Helpful Report
Posted 8 months ago
Carole Rendall
Verified Buyer
“Generally good but at the end of the season (spring) the rabbits won’t eat it as it’s very dry and short.”
Helpful Report
Posted 11 months ago
Anonymous
Verified Buyer
“Unfortunately the hay hasn't suited my rabbit at all and has made him ill so I have discontinued using it.”
Helpful Report
Posted 1 year ago
Claire Victory
Verified Buyer
“Not happy with it, only sticks not even stem”
Helpful Report
Posted 1 year ago
Laura
Verified Reviewer
“Ordered numerous times before and always been happy with the hay, this time though it wasn’t the usual standard, rabbits will not eat it , it looks like straw , dull in colour. I emailed over a week ago and no reply, have a whole bag going to waste and had to buy from another company to get my rabbits to eat again. Sadly it’s put me off ordering again.”
Helpful Report
Posted 1 year ago
Hi Laura We are terribly sorry we missed your email, it definitely wasn't intentional but sometimes things do get missed. We would love to make this right for you - we had dropped you an email and hope we can come to a happy resolution. Kind Regards Maisie
Posted 1 year ago
Chloe Garrett
Verified Buyer
“I wasn't expecting such a small bale for the price I paid and I wouldn't say the quality was very good either. I purchased meadow hay and feel I over paid.”
Helpful Report
Posted 1 year ago
Hi Chloe Thank you for your honest review, we value feedback from customers good and bad and aim to ensure everyone finds a hay their pet enjoys. As discussed on the phone, each bale is weighed on our baling machine, it would be great to make sure you have received the right size bale so if you could send a photo through to us at info@littlehayco.com we can verify that with you. We would also like to verify the quality so if you can drop us an email we would be more than happy to review this and get you an alternative hay sent out.
Posted 1 year ago
Thelma Fitch
Verified Buyer
“Cotswold has quite a bit of brown leaf in it so bunnies leave more. The alfalfa is nice and green but breaks up very easily leaving so much powder in the box. I dry my own Lucerne in the summer months in net bags and stems stay intact.”
Helpful Report
Posted 2 years ago
Katie Gregory
Verified Buyer
“The Hay doesn’t seem very good quality. It’s mostly all brown. Rabbits don’t seem to like it either, delivery was quick but I will not be ordering again.”
Helpful Report
Posted 2 years ago
Hi Katie Sorry to hear you were not happy with the hay quality. It definitely isn't the feedback we are used to. Can we send you out a free sample box, i have a feeling you got a bad batch and we can convince you our hay is good quality! Kind Regards Maisie
Posted 2 years ago
Anonymous
Verified Buyer
“Always use Timothy hey but I ordered 10kg and it’s very course and my rabbits will not touch it sadly”
Helpful Report
Posted 2 years ago
Sorry to hear your pets found our Timothy Hay to be too coarse, the roughness of the hay is what makes it great for dental wear and digestive health. If your pets prefer a softer cut of hay we would recommend trying Cotswold Sweet. If your pets would like to try and sample of our Cotswold Sweet or Silky Soft Hay for free please email us with your order number and we will gladly arrange this for you to try and rectify the situation.
Posted 2 years ago
Zachary Small
Verified Buyer
“The Hay was delivered very well, I ordered 10kg Eco Box with Timothy Hay for 7 Guinea pigs, and it was very hard felt more like straw, more yellow than green and none of them touched it. was nothing like what they are used to I order Timothy Hay from another company and its soft very green never any wastage.”
Helpful Report
Posted 3 years ago
Hi Zachary Thank you for your honest feedback on the timothy hay. We find here at Little hay co that our resident guinea pigs also find the timothy too coarse however they both love the silky soft hay (which is a soft cut timothy hay with fescue and rye grass) as well as our cotswold sweet hay. We would love a chance to help you find a hay your guinea pigs love from little hay co. If you could drop us an email with your address we can get a sample of the two hays sent out to see if we can find something that fits your piggies. Thanks Maisie
Posted 3 years ago
The Little Hay Co is rated 4.8 based on 1,043 reviews
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