Loaf Reviews

"If I can deter one person from buying from this company I will be happy.\r\nLots of glossy advertising and style over substance.\r\nThe products look beautiful in the brochures and advertisements and the colours look vibrant but in reality in my case a serious disappointment.\r\nWe purchased a Bront\u00eb chaise longue in August 2021 within a year the colour had started to fade from an Olive Green to a very unpleasant mustard yellow.\r\nIt also left marks if any pressure was put on it which were impossible to brush out.\r\nEven putting a pillow on it left a mark!\r\nThe company eventually after much persistence sent a technician round to inspect it .\r\nHe put it down to exposure to light ( not sunlight!) and thought this was perfectly acceptable. \r\nWe had another chaise longue in the same position for 10 years with no visible sun damage whatsoever prior to purchasing the new one.\r\nIt was also a fraction of the price.\r\nThe chaise longue set us back \u00a31,300\r\nThe complaint unfortunately was placed outside the 1 year fabric warranty when the item was around 2 years old.\r\nThe company placed no responsibility at all for this issue which to me is one of poor fabric quality as you would expect a product at this price to last many years.\r\nFor a company that prides itself on its quality and service this is a serious misrepresentation.\r\nI would strongly advice anyone of thinking of buying one of their products to think again. Unless you have no windows and don\u2019t plan to sit on it! \r\nI have attached a photo of the chaise longue with a swatch showing the original colour on it."

"I wrote a review a couple years back giving 5* for in-store service. All fine, but 2 years on there has been an issue with the Smudge armchair. There are pins\/nails, pointing upwards underneath the seat cushioning, so that any time you sit down it pricks you under the thigh. It isn't a manufacturing defect, since there are two on either side of the chair. It makes me think it is a fundamental design flaw. It has been used mainly by my wife, who is 50kg, and not every day either. \r\n\r\nContacted Loaf SOS - sent in several pictures. Each time I had a response it was from a different person, and most of them didn't bother reading the thread so they made assumptions and gave advice for problems I had never complained about. I spent most of the time trying to correct them, only to have a response from someone different who had not read the thread! \r\n\r\nI'm giving 2* because I did get a full refund eventually. But really, the chair was \u00a3850. For that price I'd expect a seat that doesn't fight back."

"Product was significantly damaged when it arrived. The delivery company said they would inform Loaf and failed to do so.\r\n\r\nLoaf themselves refused to offer the option of replacing the damaged section, only offering the option of returning or exchanging for another item from the clearance section. (Where our sofa had been purchased and advertised as in 'perfect nick'.)\r\n\r\nI asked why the delivery company had not informed them, delaying the process, and they did not respond not offer any other options. I had been led to expect far better of Loaf."

"Gorgeous, quality sofa bed delivered today. Delivery drivers did not, as stated on Web site, put in situ, remove wrappings (ad take these away), in order for us to check for any problems. Frame broken, foot broken, and underside torn, photos attached. Received an email offering refund or replacement, another 6 to 8 weeks wait (and quite unapologetic). Very disappointing service for what is clearly a quality product."

"Gorgeous, quality sofa bed delivered today. Delivery drivers did not, as stated on Web site, put in situ, remove wrappings (ad take these away), in order for us to check for any problems. Frame broken, foot broken, and underside torn, photos attached. Received an email offering refund or replacement, another 6 to 8 weeks wait (and quite unapologetic). Very disappointing service for what is clearly a quality product."

"Disastrous !! Gave one star but only because I didn\u2019t know how to give zero stars.\r\nTwo loveseat deliveries have now had to be declined at point of delivery \u2026.. black marks \/ ink marks \/ dirty brown marks !!!! Does this company not bother with quality control checks pre delivery ? Always make the delivery guys unwrap so you can check over whilst they are with you and then take away immediately, saves any hassle.\r\nCustomer service very helpful but that\u2019s irrelevant if the products aren\u2019t up to scratch.\r\nMaybe the company should spend less on those brochures and more on quality control, just a thought."

"Disastrous !! Gave one star but only because I didn\u2019t know how to give zero stars.\r\nTwo loveseat deliveries have now had to be declined at point of delivery \u2026.. black marks \/ ink marks \/ dirty brown marks !!!! Does this company not bother with quality control checks pre delivery ? Always make the delivery guys unwrap so you can check over whilst they are with you and then take away immediately, saves any hassle.\r\nCustomer service very helpful but that\u2019s irrelevant if the products aren\u2019t up to scratch.\r\nMaybe the company should spend less on those brochures and more on quality control, just a thought."