Lo-Dough Reviews

Name: Lo-Dough
Address: Dane Mill, Bridgefield Street, Rochdale
Rating: 4.36

4.4 Rating 9,218 Reviews

84 %

of reviewers recommend Lo-Dough

4.4

Based on 9,218 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01706 941119

Email:

hello@lodough.co

Location:

Dane Mill, Bridgefield Street
Rochdale
OL11 4EY

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Lo-Dough 5 star review on 28th September 2022

Donna Brain

Lo-Dough 5 star review on 11th July 2022

Tracy Isherwood

207

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for my order”

Helpful Report

Posted 3 years ago

Hi Cath, Sincere apologies with regards to this, can you please pop an email over to hello@lodough.co with your order number and shipping address and we'll certainly take a look into this for you and ensure the matter is resolved. We look forward to hearing from you. Kind regards, Team Lo-Dough

Posted 3 years ago

“Really didn’t like it. Tasted like cardboard. Maybe a bad batch or maybe just not to my liking. Waste of money”

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Posted 3 years ago

“Delivery came very quickly, had seen the bases for pizza for only 2 syns on slimming world. However won't be buying again due to the cardboard taste and texture, not worth the money would rather use my syns on something better.”

Helpful Report

Posted 3 years ago

“Really expensive for what u get. Really disappointed”

Helpful Report

Posted 3 years ago

“Nothing wrong with the service just the product.”

Helpful Report

Posted 3 years ago

“Texture of the wraps is horrible and they’re utterly flavourless. Would not buy again”

Helpful Report

Posted 3 years ago

“I was so excited to try this but unfortunately I am very disappointed. I wanted to try the lo dough Garlic bread recipe. It tasted and felt like I was eating paper. I'll stick to using tortilla wraps for now!”

Helpful Report

Posted 3 years ago

“Over priced and not for me, I used the instructions to use it as a pizza base and it wasn’t very nice, the toppings were fine but the base was springy and tasteless and I’m upset I spent so much money on them”

Helpful Report

Posted 3 years ago

“The ‘pizza’ bases were absolutely awful”

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Posted 3 years ago

“Still awaiting my order so can't review!”

Helpful Report

Posted 3 years ago

Hi Chris, Thanks for your feedback. Sincere apologies with regards to this, can you please pop and email over to hello@lodough.co with your order number and shipping address and we'll certainly take a look into this for you right away and ensure the matter is resolved. We look forward to hearing from you. Kind regards, Team Lo-Dough

Posted 3 years ago

“Really soggy when made into sausage rolls. Tasteless and a bit like cardboard. A complete waste of money.”

Helpful Report

Posted 3 years ago

“If you like spending a fortune to eat polystyrene then you’ll love these, me however hated every bite.”

Helpful Report

Posted 3 years ago

“The most dangerous product I have ever bought. Smells toxic when you open the packet. Bit that’s far from the worst part. Tried lightly toasting this as just wanted a small bit and as it’s lockdown, and no gf bread Etc until next grocery delivery. The dough set on fire in the toaster. Burned so hot and quickly it was unreal. I was lucky that my living room is right next to the kitchen, with only an archway, so that I was able to get to the fire quickly as it had already started to scorch the cupboards. See pics. Would I recommend this. Absolutely not. I’d rather have the calories and the carbs than lose my home. Hell I’m coeliac, and after this scarey experience, I’d even rather have gluten.”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

Hi, Thank you for bringing this to our attention. I can assure you that we take product safety incredibly seriously and I'm very sorry to hear that you've had this upsetting experience when using a Lo-Dough product. We would like to make it clear that we do make this safety information visible on the packet, as you have seen. When we first released Lo-Dough over three years ago we discovered that the product wasn't suitable for toasting like conventional bread and immediately placed the warning on the pack to address this issue as a responsible company with customer safety at the heart of our operation. This information was also published on our website at the same time. Since then we've sold to over 150,000 customers and had no reports of any further issues until today. We believe we have been responsible for communicating this information adequately and the absence of further issues has reinforced this but nonetheless, we are sincerely sorry for the experience you've had. As a company, we continually strive to ensure we deliver the best possible products complete with all required safety, allergen and nutritional information in an accurate and compliant way. We have been in touch if you'd like to discuss the matter further. Thank you again, for bringing this to our attention. Kind regards, Team Lo-Dough

Posted 3 years ago

“It never turned up 👎🏼”

Helpful Report

Posted 3 years ago

Hi Jessica, Thanks for your feedback. Sincere apologies with regards to this, can you please pop and email over to hello@lodough.co with your order number and shipping address and we'll certainly take a look into this for you right away and ensure the matter is resolved. We look forward to hearing from you. Kind regards, Team Lo-Dough

Posted 3 years ago

“I never received item! I emailed but didn’t get a response. I have paid for it but not received it”

Helpful Report

Posted 3 years ago

Hi Helen, Thanks for your message. I can confirm that your email was replied to on Tuesday but please check your junk/spam folder as we are aware some of our emails can get caught in there. We do understand that Royal Mail are experiencing some delays within their delivery estimates but if you pop an email over to hello@lodough.co with your order number we'll be more than happy to provide you with an update. Kind regards, Team Lo-Dough

Posted 3 years ago

“I would live to give you a review but I haven't received my order??”

Helpful Report

Posted 3 years ago

Hi Vicky, Thanks for your message. We do understand that Royal Mail are experiencing some delays within their delivery estimates but if you pop an email over to hello@lodough.co with your order number we'll be more than happy to provide you with an update. Kind regards, Team Lo-Dough

Posted 3 years ago

“Ordered on 4th of December & still awaiting deliver, date now passed what I ordered them for.”

Helpful Report

Posted 3 years ago

Hi Andrea, Thanks for your message. We do understand that Royal Mail are experiencing some delays within their delivery estimates but if you pop an email over to hello@lodough.co with your order number we'll be more than happy to provide you with an update. Kind regards, Team Lo-Dough

Posted 3 years ago

“I still have not received my order”

Helpful Report

Posted 3 years ago

Hi Julie, Thanks for your message. We do understand that Royal Mail are experiencing some delays within their delivery estimates but if you pop an email over to hello@lodough.co with your order number we'll be more than happy to provide you with an update. Kind regards, Team Lo-Dough

Posted 3 years ago

“I have not received my order”

Helpful Report

Posted 3 years ago

Hi Catherine, Thanks for your message. We do understand that Royal Mail are experiencing some delays within their delivery estimates but if you pop an email over to hello@lodough.co with your order number we'll be more than happy to provide you with an update. Kind regards, Team Lo-Dough

Posted 3 years ago

Lo-Dough is rated 4.4 based on 9,218 reviews