Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,431 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,431 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 15th December 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered GHD straighteners as mine had broken and I needed them next delivery. It took several days for the straighteners to come so I had to buy some from a store rather than online. Firstly, I cancelled the order but suddenly they sent it after a couple of days of no updates. I didn't even open the box and returned it straight away. I received an email from Look Fantastic saying the item was received by them and that my refund would follow. This was 4 weeks ago and despite multiple attempts to resolve this, I still do not have my money back. The customer service team have claimed that they haven't received the item despite me providing tracking evidence. Each person I speak to gives me a different excuse. The exact same thing has happened to my mother when she returned a faulty hair curler. Do not use this company, the customer service is absolutely appalling and they clearly have no system in place for returns. This is daylight robbery. Absolutely noone will help me despite multiple attempts. My next steps will be to explain my situation on social media and to trading standards”

Helpful Report

Posted 1 year ago

“I ordered products from Look Fantastic in September, but they never arrived. My main issue is that I had to send over 10 emails back and forth just to get a refund for my order. It’s now October, and I still have not received my money back. The staff has asked me multiple times for my order number and address—information that is already in their system. It is incredibly unprofessional that they cannot simply check the system themselves instead of making me repeat the same details over and over. I am very disappointed with the service and will not be using Look Fantastic again.”

Helpful Report

Posted 1 year ago

“Horrible customer service They sent me wrong item I struggled to send it back Live chat most of the times not available The email is not helpful Bad product Bad customer service”

Helpful Report

Posted 1 year ago

“Appalling customer service! Order not received ... photo provided which is not at my address. Shipped with Evri (which I've had delivery problems with before). Asked to fill in a form, then live chat cut.”

Helpful Report

Posted 1 year ago

“This is about shipping and customer service: Absolutely horrible they took more than 7 working days to deliver the package (still not received yet but hopefully soon ) and after confronting customer support with this they claimed Saturday not being a workday in Germany and just closing the chat. Do not order there if you want to get your package in a timely manner”

Helpful Report

Posted 1 year ago

“I had a terrible experience with this website. I ordered a duo of dry shampoo, a 355ml and a 90ml "Perfect Hair Day" dry shampoo. The 355ml spray arrived empty, and the customer service was extremely unhelpful. They refused to replace the order or refund my money. I recommend avoiding this website.”

Helpful Report

Posted 1 year ago

“Just like everyone else here, I've had a terrible experience with Lookfantastic. They send order notifications and claim it's been shipped, but I never receive anything. Every time I inquire, they say it's on its way. They also seem shady with their tracking app or website. My first parcel was lost in transit, and the second delivery attempt claimed it was unsafe to leave the parcel (which isn't true). Every time you want to contact them, you have to log in, but there's no direct contact thread once you're logged in. Their responses are just excuse after excuse. I strongly suggest reporting this company to your local government's consumer protection department and sharing your experiences to warn others. I'm still trying to get my refund amidst all their excuses. I will update this with extra details as they arise.”

Helpful Report

Posted 1 year ago

“Horrible customer service and attitude, and horrible returns process from the UAE!!! Items get lost and they don't pick up returns from their PO box.”

Helpful Report

Posted 1 year ago

“Bought an expensive SPF product of almost £40 which is completely unfit for use. Left a very visible and unsightly blue-grey tint permanently to the skin after being applied as per the instructions. Nowhere in the product description was it stated this product is not suitable for skin of deeper skin tones. Expressed my dissatisfaction to customer service and so far they have been unhelpful. I would simply like to return the product for a refund given that it clearly is not suitable for darker skin tones. I have experienced better customer service with other retailers and certainly would not purchase from Look fantastic again nor would I encourage you to. They clearly do not care about their customers with darker skin tones. I am wishing to hear back as to how they will resolve this issue and refund me.”

Helpful Report

Posted 1 year ago

“They are fooling people pls do not invest buying from lookfantastic”

Helpful Report

Posted 1 year ago

“They have delivered damaged items and they are unwilling to replace it or refund the money, They have the worst customer service and you have to pay additional money for the shipping for some items , I don't recommend this platform at all”

Helpful Report

Posted 1 year ago

“Worst online shop”

Helpful Report

Posted 1 year ago

“Absolute awful customer service. Family member bought a product for me as a present and it was faulty. Since February myself and the family member trying to get in contact for the refund and asking the same questions to avoid it. Keeps giving me a new person each time. Would not recommend this company at all.”

Helpful Report

Posted 1 year ago

“It says delivery 5-7 days, it’s already been 10 and nothing. They reply only email they prefer.”

Helpful Report

Posted 1 year ago

“I have an email saying Royal Mail has delivered. Nothing has been delivered. When I go online they say my address does not exist!”

Helpful Report

Posted 1 year ago

“Scam website. They don't ship your items and they have no customer service. They don't respond if you try to contact them.”

Helpful Report

Posted 1 year ago

“The absolute worse, borderline scammers.”

Helpful Report

Posted 1 year ago

“I placed an order for three items, I had a reaction to one item and that was refunded. The other two items I returned and only one was refunded. I have been going around in circles, being told they would do an investigation on the 26th January, no update a week later. I chased this and was going around in circles with customer service clearly not reading my emails, I have sent the receipt about 4 times, along with being told they will do an investigation 3 times. Now nearly three weeks later, going around in circles with the same poor replies. Asked to speak to a manager and got a useless manager saying oh I can see you are talking to customer services, I will close this chat. The whole point is they are of no use. They are embarrassing. This is a joke, I want a refund and I want to take this further now. I will never order from them again.”

Helpful Report

Posted 1 year ago

“Appalling customer service, designed to make you give up on complaints. Delivery arrived nearly ten days late and damaged. Spent all day trying to contact them. Avoid this bunch of cowboys at all costs.”

Helpful Report

Posted 1 year ago

“I have brought Inkylist product, they never delivered, they told , have tried 2 times but never delivered..and i have waited for refund fro 4 months..they just drag the issue never close..not sure when will get my money back..”

Helpful Report

Posted 1 year ago

Lookfantastic is rated 1.3 based on 1,431 reviews