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Lookfantastic Reviews

1.3 Rating 1,376 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

1.3

Based on 1,376 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Lookfantastic Reviews

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They indicated the wrong receiver in the shipping documents (proof provided to them) thus the package cannot go through customs clearance. I requested to address the issue with couriers (supported with a photo of my ID as requested). Today I sent the fourth message to the Customer Support team yet keep receiving the same mindless automated messages back 'advising me' on the consequences of failing to take action. Seriously!?”

Posted 1 year ago

“Items never arrived. Will never orderen from Look Fantastic ever again!!!”

Posted 1 year ago

“BEWARE: you cannot use a gift voucher and a discount code in the same transaction, as I have found out to my detriment. Being given a gift voucher is like being given cash so I truly cannot understand why you cannot use the two concurrently. Discount codes are everywhere, including on their own website, so why peddle them if your going to make it so difficult for customers to use them with a gift voucher? I have an influencer code after paying for a make up lesson which entitles me to 20% off (I also am a Blue Light Card holder) so purposefully asked for a LookFantastic gift voucher for my recent birthday to help with the costs of the make up suggested. On finding out that I couldn’t use both a gift voucher and discount code, I went to customer services because I don’t think that’s fair - I went 3x on the live chat and over their messaging function asking them to upload my voucher as credit. This was over 2wks ago and it still hasn’t been done - I have been lied to on numerous occasions e.g. it’ll be uploaded / processed within 3-5 days and it hasn’t. One person I spoke to said that the request hadn’t even been actioned by the support team. They stated it would be uploaded Saturday latest (today, 05/11/2022) but shock horror, it’s come to Saturday and it’s not there as credit. Hence the review - really irritating and substandard customer service, lies upon lies and a redundant gift voucher that I can’t spend.”

Posted 1 year ago

“Don't use this company. My order never arrived but they said it was delivered. The only mode of contact is the messaging service on their website. I sent a non-receipt of goods form on this messaging service but they keep saying that they have not received it, even though I sent it to them a number of times.”

Posted 1 year ago

“They use the WORST CARRIER in the UK. EVRI, which is beyond unreliable. So packages do not arrive, no attempts etc. Im no longer shopping with Look Fantastic due to their use of Evri”

Posted 1 year ago

“Missing an item (the package is sealed - closed when arrived! The company closed my case & blocked my account! On 28th September 2022 @ 08:38 : I ordered (order number_435054833) , the package DID NOT arrive on time. !!! On 5th October 2022: I raised a question through my account that the package didn't arrive but under my account, it shows DELIVERED !!! which was my concern On 5th October 2022: The package arrived (TA 536656596GB) but when I opened the package (I can confirmed package has no sign of opening), i only received one item and the other item WAS NOT there. (I sent them the photo I took after I opened the box from the back side)....Normally I will not take a photo of package when it arrives... On 18th October 2022: I received email finally mentioned "After you confirmed that the parcel was sealed when you received it, we reviewed the CCTV footage of the packing of the parcel as this would be where the error ocurred. The CCTV confirmed that the parcel was packed correctly. conducting a full delivery network investigation regarding your missing item" As I mentioned the truth that the package is sealed when arrived but when I opened it, there is one missing item !!! ....My case was closed !!! and beyond that I cannot access my account. Everything was removed ! There is no purchased records in the last past years.”

Lookfantastic 1 star review on 21st October 2022

Posted 1 year ago

“I ordered a Chloe perfume a couple of months ago and I noticed that the oils started to separate from the liquid and the oils slowly began to leak from the bottom. The bottle is undamaged and I have taken excellent care of it since it’s been purchased. The customer service team had the audacity of offering me a £5 voucher as they said they couldn’t assist me any further. I’ve been a loyal customer for years and this shows how much this company doesn’t care about its customers. Avoid this company at all costs! £50 of my money going to waste with a perfume that smells like pure alcohol now. What a shame”

Lookfantastic 1 star review on 20th October 2022

Lookfantastic 1 star review on 20th October 2022

Posted 1 year ago

“Ordered an item that stated 'in stock, dispatching in 3-5 days'. It's been 2 weeks and it's still pending. Every time I try to talk to customer services they send a generic message. Appalling service, not willing to help nor response to my query. Don't waste your money with them when other similar companies work much better”

Posted 1 year ago

“Appalling! Ordered an item 18 days ago. Still not arrived. No phone or email address to contact them, just an online messenger “service “. Typed in same info to this system multiple times…order number, address, etc. very unhelpful and takes hours before a person responds. I just want a refund now..AVOID!!!”

Posted 1 year ago

“NEVER SHOP FROM THIS COMPANY!!! I made the mistake of purchasing an Elvie breast pump from lookfantastic and they sent me a defective item where one of the pumps was not working. When I asked Elvie to replace the item covered under their two year warranty, I was told the product I was sent was old stock from 2019 (identified by serial number) and was no longer covered under the warranty. LOOKFANTASTIC FRAUDULENTLY UNLOADED OLD STOCK ON ME THAT WAS NOT COVERED BY WARRANTY. They then promised that they would cover my shipping fees in their entirety to send their defective item back to them from Canada to the UK and guess what? When I enquired about why they had not done so, they said THAT THEY WOULD NOT REIMBURSE THE FEES I INCURRED TO SHIP THE ITEM BACK. They have had this expensive item in their possession for 9 business days and have still not refunded my money, violating their own return policy. USE THIS AS A CAUTIONARY TALE AND SHOP ANYWHERE BUT HERE!!!!!!!!!”

Posted 1 year ago

“I purchased items from look fantastic. Nothing arrived for a few weeks . I chased and emailed. They gave me a £5.00 voucher .. not overly generous ( took my money the date ordered- even though not delivered!) Still a gesture. I accepted. The exclusions for the voucher huge rendering it useless. Having never bothered before to look around found all items cheaper on Amazon..look fantastic isn’t cheap. Recommendation … DONT BUY from Look Fantastic. It you wait for them you never will!!!”

Posted 1 year ago

“If I could give this company zero stars I would. Sent me an incorrect product which I had to faff around sending back to them using my materials and my fuel and my time. 3 weeks later, still no refund and telling me it hasn’t arrived at the warehouse when Royal Mail track and trace clearly states it was delivered to them over 2 weeks ago! I have shopped with LF for many years and my daughter is a brand ambassador for them but I am done with them now. They’ve had thousands of pounds from me over the years but they won’t get a penny more!”

Posted 1 year ago

“I payed for my order and they didn’t send it out after 2 weeks I contacted them to ask where it was, and I was told I don’t pay for an order which I did they made me send my bank statement in which is ridiculous they should of checked their account not expect a customer to do this , but I did send it they still didn’t send my order or refund me so I contacted them again a further 2 times and was told I had to send proof again so sent my bank statement again , which is obviously annoying after I had already done that so I sent it again and yet again no order and no refund and i emailed again and i was told they would look into it and get back to me which didn’t happen and about a week later refunded me No exclamation, no apology and no order I never asked for a refund I wanted the order. And as a good will they offer £5 credit note I would never used this company again they Kelly my money for over a month and made me constantly ask for my own money back i I didn’t they would if kept it!!”

Posted 1 year ago

“Worst shop ever they said I will get my refund still waiting rude customer service representatives disconnected chat while you are talking to them”

Lookfantastic 1 star review on 16th September 2022

Posted 1 year ago

“Four missing items from my order. Contacted their customer service, kept getting a message saying they are still investigating with the courier. Today, I received a message that they have completed the investigation, they are not going to send the missing items, no refund, close my account and said they will not accept any order from me anymore. It's a well-run scam. Please DO NOT order anything from this company, I only wish I had read the reviews.”

Posted 1 year ago

“Worst shop Ever they scammed Me, and deleted my account when i reported missing item From My order- rude customer service representative they disconnected chat many times at me without resolving my issues. They are not doing anything to help customers. Who spent hundreds of £ on their website. Avoid”

Lookfantastic 1 star review on 14th September 2022

Posted 1 year ago

“Terrible website. It's now been 10 days since I placed my order, no luck getting a customer agent to assist. They are a scam.”

Posted 1 year ago

“Im shocked that this store is open it should be shut down awful keep stealing peoples parcels”

Posted 1 year ago

“Non-delivery after 15 days, of items valued over £75. Appalling customer service; keep getting a message saying they are still investigating with the courier. I have repeatedly requested a refund which they are completely ignoring. Please DO NOT order anything from this company, I only wish I had read the reviews. What a shocking service and a shameful way to operate! Off to Trading Standards I go...!”

Posted 1 year ago

“DO NOT SIGN UP TO THE BEAUTY BOX SUBSCRIPTION It’s a great box but a total SCAM as it is near impossible to get out of. The subscription auto renews without notifying you and then even when you cancel it they continue to take your money. BUYER BEWARE”

Posted 1 year ago

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Lookfantastic is rated 1.3 based on 1,376 reviews