Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,431 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,431 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

Write Your review

Tell us how Lookfantastic made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lookfantastic 1 star review on 11th April 2025

124

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would recommend buying your products from higer end, more professional sites such as Cult Beauty. Look Fantastic have a poor and slightly dubious customer service model. Over half of my product (Dermalogica cleanser, £55) leaked out during the post. After a frustrating experience with their messaging service, I was offered a 30% refund as a 'goodwill gesture'. As though they were doing me a favour by partially rectifying a mistake that was beyond my control. I strongly recommend not using this company.”

Helpful Report

Posted 6 years ago

“Absolutely shocking! Have made 2 orders with them. I bought kerastase hair oil and mask.Both products arrived in opened boxes. The oil didn’t smell at all and obviously didn’t do anything for my hair and the mask made my hair greasy. I have used these both products before and absolutely loved them that is why I was very surprised,they must have been expired or even fake. Contacted customer service they refused to exchange them. My second order hasn’t arrived at all. I received a card from courier saying that my 40 pounds order is in some bushes. And it wasn’t there! Contacted customer service,they made me to fill up and sign the form.too many hustle for something which should be very easy-you pay money and get the products,that’s all! But the worst thing,it’s been a week and haven’t heard anything back from them! No money and no products!”

Helpful Report

Posted 6 years ago

“The company had 20% off when buying two items. I had problems at check out and I was not able to input the code they specify. I contacted them about this error. They said as the payment had gone through they could not honor it. Now this has happen ended to me once before and the company involved said that it is automatically discounted at checkout anyway. Look fantastic could have done it as I ordered the items at 10pm and sent a message straight after. They replied just after 9am. Come on!”

Helpful Report

Posted 6 years ago

“I ordered a curler, never received it and have been trying to get my money back for 6 months. I have sent numerous messages but customer service are not very helpful e.g. Most recent response: Hello Claire, Thank you for getting in touch about your order. We operate a 40 day policy in which we ask you to please make contact to let us know that your order has not arrived. As it has now been over 40 days since your order was sent, we cannot trace this item and are unable to offer you a refund or replacement. We are very sorry for any inconvenience or disappointment caused by this. If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help. Kind regards, Emily”

Helpful Report

Posted 6 years ago

“I signed up for a 6 month sample book delivery as a gift for a friend, in the small print, this period will auto renew. Once I realised this had happened I called to cancel but as a box had already been delivered I had to wait until another 6 months had lapsed before cancelling. Not a very happy customer, I won't be using this service again.”

Helpful Report

Posted 6 years ago

“SCAM! Ordered 247 dollars on a product LAST DECEMBER, they cancelled the order without saying why, said they will return money in 3 to 5 days and NEVER DO IT! I´m still texting and writing emails and they do NOTHING 5 months later. Never send confirmation of cancellation or anything, they keep saying 3 to 5 days. FRAUD!”

Helpful Report

Posted 6 years ago

“Don't use them as they do not give refunds on returned items that are not up to standard.You also have to pay to return items. Customer service are not very helpful.”

Helpful Report

Posted 6 years ago

“Their customer service is very,very bad! They don’t seem to know what promotions they have and what they even advertised on their website. Their website showed a Caudalie gift for purchases over $70 but when I checkout after my purchase, it showed gift not available. And it still showed the free gift gor days. If it is not available, they should remove the sign saying’free gift.’ I even messaged and chatted online with a staff but nothing was done about it. Another time they had a promotion with Caudalie for 30% using a code. I bought 2 items using the code but the next day when I wanted to buy another2 items, it said the code was invalid. I messaged them about it but instead they said that the code was not for Caudalie. I said how could that be when it showed all tbe brands that it was valid for and I even copied and padted all the brands. They replied me and asked where I saw the discount code. OMG! They don’t even know what is being advertised on their site!! When I chatted online with a staff, she couldn’t really answer me and then just shut me off by saying I was going round and round and she was ending the chat. Soooo rude!! I have never come across such rude service! It seems everyday if you go to their promotions online and use the code, there is a problem. I tried to use a 1-1 code for ‘This Works’ and another code for 25% for another product but when i key in the other code, the system only accepts one code. Meaning we have to place 2 separate orders when using different discount codes?? What rubbish!! I didn’t message them about it cos I know they will come up with ridiculous and stupid answers and maybe don’t even know that the site don’t accept 2 different codes! I really give up on this online shopping site!”

Helpful Report

Posted 6 years ago

“I never received my free gift and when I e mailed them they denied all knolage of any free gift terrible would not buy from them again not replied to my 2nd e mail”

Helpful Report

Posted 6 years ago

“Ordered Jo Malone LMB cologne. Service was excellent, received the order next day. However, doesn't smell anything like the LMB I used to buy direct from Jo Malone. Is either a fake or it's so old it's gone off. Never again.”

Helpful Report

Posted 6 years ago

“I ordered a product in February 2019.Order and payment was fine then I discovered they took another payment from my account in April 2019 with out permission or an order !!!! Then was told I have to wait 48 hours on my money to be refunded while they investigate this matter . I will not be ordering from this company again.They must save your bank details and take for your previous order again .!!!”

Helpful Report

Posted 6 years ago

“Terrible experience, the product was not as described which I could obviously only find out by using it, no exchange or refund offered, just moronic customer service handbook 101 statements. As soon as ASOS move into bathroom products this company is in serious trouble with static, narrow-minded employees like, Bella, Jess and Peter. I hope the £4-£8 you retained on this order is worth the longterm brand damage your poor service has caused. I will be telling everyone I know to avoid this company.”

Helpful Report

Posted 6 years ago

“Avoid this company like the plague!! Their carriers dumped my parcel in my front garden saying this was my 'safe place', I'm not sure I even believe they left it as they initially claimed they hadn't done this it was a mistake but either way - no parcel. Despite the carriers admitting liability Look Fantastic will not refund me. In fact I've been told I've caused a delay for not providing them with the tracking number - a number I was never even given! Stay away unless you want to lose your money!”

Helpful Report

Posted 6 years ago

“FAKE products mixed with real ones. I can say that I buy from Lookfantastic quite regularly because of their cheap price and range of stock. But you should not risk it because they mix FAKE products with real ones! This time I bought a Bobbi Brown Extra Repair Moisturiser with a few other products. I normally buy this moisturiser from the actual shop, but this time I wanted to buy a few other things and I saw they also have it in Lookfantastic so I just bought it. Firstly, I can't show the images here, but the label at the bottom of the container is so different. The font on the fake one is thinner, and it's stuck so off centre... Secondly, the smell. It smelt like it came straight from a gas pipe. It was so unpleasant that I had to come here and leave a bad review which I never do unless it's really bad. I was scared to put it on my face because I didn't want to risk it. However, I did put it on my hand just to try (who knows maybe this batch is made different?) it had the same texture as the real one, but it did not feel the same. Instead of having a dewy and hydrating feel, my hand felt the same as before, no effect. But I'm glad I didn't get a rash. I can say that some of their products are legit, but I probably won't buy from them again because of this. It's just much safer to buy from official websites or in the shop...”

Helpful Report

Posted 6 years ago

“Lookfantastic sells Gift Vouchers which do not work. - If you contact Customer Service they send you round and round before they eventually just ignore you without solving the issue. I wonder how many others out there have bought Lookfantastic Gift Vouchers only to find they don't work. - With Lookfantastic ignoring complaints, refusing refunds. Horrible retailer, needs investigating.”

Helpful Report

Posted 6 years ago

“Selling fake products. Ordered Carita CREME DES LAGONS, the item that came was a cheap fake cream, not in the original packaging and the name of creme was changed to the following- Carita LA CREME - GEL LAGON!!! Stay away of them, selling fake non genuine products! After contacted customer support they denied saying all products are genuine well clearly they lie as product they sent me proves otherwise”

Helpful Report

Posted 6 years ago

“I haven't received my order. Customer service can't tell me where is my parcel and when is going to be delivered. I ask for cancellation and full refund and they refuse to do that. Don't buy from them. Horrible company.”

Helpful Report

Posted 6 years ago

“DO NOT SUBSCRIBE TO BEAUTY BOX UNDER ANY CIRCUMSTANCES I ordered a 3 month subscription, not unreasonably assuming that after 3 months it would stop. After receipt of the 3rd box I double checked online and seeing that the subscription was still live I cancelled it. The following month I was again charged and notified of the dispatch of another box, I had apparently missed the cut off date and would continue to be billed for a further 3 months. This practice is misleading and deceitful. The content of the boxes is variable and not with the £15 price tag even without 'subscription' issues. The customer services team were extremely rude, condescending and unhelpful”

Helpful Report

Posted 6 years ago

“This company cheat your money!!! I spent £240 with trackable shipment became nightmare. Courier didn’t deliver to me and return status stop at Dec without update. This worst compani I never met refuse to refund my money. Don’t buy from them!!!!”

Helpful Report

Posted 6 years ago

“Their customer service team are really slow , they just are nit trained, dint ask for return not gonna happen and they sell u second hand used stuff”

Helpful Report

Posted 6 years ago

Lookfantastic is rated 1.3 based on 1,431 reviews