Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,435 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,435 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 11th April 2025

124

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made an order on Black Friday with selection of items for mass presents; delivery times failed completely - estimated dispatch of items only in 27th December; and they promised within4-5 working days, so dissapointed; now having trouble cancelling;”

Helpful Report

Posted 8 years ago

“I'm sure that the items are of good quality, however, without receiving them it is obviously hard to judge. Advent calendar ordered 24.11.17. Called 01.12.17 and told the items is out of stock and will probably not be restocked at this point as not many people want an Advent Calendar a couple of days before Christmas or possibly even after Christmas!”

Helpful Report

Posted 8 years ago

“EVERYTHING! Ужасный опыт! Никогда не заказывайте там! Мало того, что заказ в статусе "Обрабатывается" уже много дней, но еще и поддержка отвечает автоматическими письмами: подождите 48 часов, 72 часов и так далее. Никакой помощи и ответа. Хотела отменить доставку, понимая, что заказ придет не скоро (если вообще когда-нибудь придет) и я не смогу ее просто принять. Но мне никто не отвечает, деньги вернуть не могу, заказ завис, полный ужас! Написала в группе ВК - никто не отвечает, но нашла много единомышленников: я не одна с таким столкнулась. Полнейший обман! Сняли деньги, а товар по факту не продали - это нарушение закона, и как минимум полная некомпетенция для такого крупного сайта. Я буду писать отзывы на всех форумах и сайтах, чтобы никто больше не столкнулся с мошенниками! Еще надеюсь, что мне все-таки отменят заказ и вернут деньги, но пока полное молчание. Absolutely awful expericence! No personalized answer from support service, no solution to my problem, no feedback at all, they only ask to wait 72 hours, 48 hours and so on. I'm totally dissapointed by such indifferent attitude to their consumers. And I know girls who had the same experience. I can't receive my order, I can't cancel it, I can't return money!!”

Helpful Report

Posted 8 years ago

“terrible experience. the delivery got massively delayed, and yeah.. that can happen, but the worse was the customer service. they took no accountability, total lack of transparency on what was going on or when I could expect the parcel, no effort to resolve. sorry to say.. just do not use them. Amazon has same or better price and 100% reliability”

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Posted 8 years ago

“Fast delivery”

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Posted 8 years ago

“I often purchase my cosmetics from lookfantastic, and usually spend quite a bit of money as I always seem to run out all at once! The free gifts and discount codes are a huge bonus for me as love to try out new products, and there are always a huge selection of brands I've never seen before. I would 100% recommend them anyone!”

Helpful Report

Posted 8 years ago

“EXTREMELY UNETHICAL AND UNPROFESSIONAL! I Live in Dubai and ordered a product from LookFantastic and asked them to deliver to my Hotel. They said I should receive it in a week. I kept waiting for a month, then once I followed up, they informed me that they do not guarantee the delivery to a Hotel since anyone can take the product therefore I will not get it. Complete non-sense! So I asked her a multiple of questions which I never had answers to of course since they are so professional. If you do not guarantee the delivery to a Hotel, why didn't you ask me to change the address before? Shouldn't the delivery guy call me before to make sure I'm at the Hotel? I assume you asked for my mobile number for a reason no? In case he went to the Hotel and I wasn't there, shouldn't he give it to the reception? I've been in the Hotel for 5 months now and the staff knows me so they would have informed me in case they received anything. Could you please inform me to whom did your delivery guy give the product to? When and at what time did the guy make the delivery? A list of logical unanswered questions where the support always had the same answer: We do not guarantee Hotel deliveries! The product cost me AED80 (~$20) so it's not a big amount. But it's not about the price, it's about the waste of time, the poor and ridiculous support they have and the way they deliver the products! Wouldn't recommend it at all ...”

Helpful Report

Posted 8 years ago

“Quick and simple website, delivery time was fast.”

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Posted 8 years ago

“I live in Portugal, and there delivery was super fast.”

Helpful Report

Posted 8 years ago

“A week later and no resolution from Lookfantastic. Their customer promise if to respond within 24 hrs, well, for a week now I have had no resolution to my query. Order number 103346440. you owe me a voucher for the Fusio blow dry. Don't lure customers into buying expensive products by offering a gift and then completely fail to deliver on the promise. You need to make sure your web management works, the link you finally sent me takes me to a list of salons and not to a voucher”

Helpful Report

Posted 8 years ago

“Lookfantastic customer service and web management are very poor indeed. For days I have tried to get a promotional voucher having purchased two expensive Kerastase products, after a week they finally send me an email and within is a link entitled 'your voucher' when I click on the link it takes me to the participating salons and not the voucher I was promised. They have no idea about web management and customer service”

Helpful Report

Posted 8 years ago

“unfortunately, lookfantastic have the worst customer service. I ordered two expensive Kerastase products, which entitled me to a Fusio blow dry. I never received the voucher for the offer, despite many attempts by email and telephone to contact the customer service team. When I finally got through, I was put on hold and finally the line was cut off. I left several phone messages, no response. My order number is 103346440. Do get in touch if you want to retain a customer”

Helpful Report

Posted 8 years ago

“Always parcel well always well stocked and delivery is free no matter what you spend.”

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Posted 8 years ago

“Prompt delivery and reasonable prices”

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Posted 8 years ago

“Terrible customer service!! My next day delivery order went missing between dispatch and before reaching the courier. After contacting several times, my order is now 2 weeks late and despite being told several times they'll follow up with the courier and investigate what's happened they still haven't and frustratingly they refuse to refund until they have spoken to the courier. So I am now stuck without either my order or a refund and left having to chase customer services yet again...”

Helpful Report

Posted 8 years ago

“Prompt emails and offer to help with anything else. Plus they had a huge variety of beauty products”

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Posted 8 years ago

“Excellent prices. Very quick delivery and genuine products. Highly recommend this site.”

Helpful Report

Posted 8 years ago

“Estimated delivery date was missed. When I queried this as it states on their website that delivery takes 2-3 days I was informed that it's "often 5-7 days". Not good enough, false advertising.”

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Posted 8 years ago

“Wonderful array of health and beauty products at excellent prices; superb customer service. Highly recommend this online company!”

Helpful Report

Posted 8 years ago

“Fast service excellent quality great offers :)”

Helpful Report

Posted 8 years ago

Lookfantastic is rated 1.3 based on 1,435 reviews