Lords & Labradors Reviews

Name: Lords & Labradors
Address: Midville Grange Farm Midville Boston, Midville Grange Farm Midville Boston, Lincolnshire
Rating: 4.48

4.5 Rating 317 Reviews

87 %

of reviewers recommend Lords & Labradors

4.5

Based on 317 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Lords & Labradors Review Product: All for Paws Interactives Dog Hyper Fetch Milo loves it and wants to play all the time.

Visit Website

Phone:

01790720900

Email:

systems@lordsandlabradors.co.uk

Location:

Midville Grange Farm Midville Boston,
Midville Grange Farm Midville Boston
Lincolnshire
PE22 8HQ

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Lords & Labradors 5 star review on 11th October 2022

536

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Oh my goodness,thought we were purchasing a wonderful dog crate. Well upon opening, the latch to open was welded on wrong and completely the wrong way!. My son also cut his arm on the very sharp metal threshold!. Ideal for a puppy ... not!. Phoned and was told I would have a refund, but it was not processed, so I had to chase again!. And also had to chase for them to collect the faulty not fit for purpose crate even though I’d been told it was being collected on a certain day and waited in. Will never use this company again. Very disappointing.”

Helpful Report

Posted 3 years ago

“I have had a really bad experience with the customer service of this company which I would not expect from a 'luxury brand'- with the price tag to match. The collar I ordered did not fit my Cavapoo, despite her neck size matching up with the description on the website, and upon exchanging, the smaller collar also did not fit- there is a vast gap between sizes and also between the size description on the website and the real-life product. It is quite ridiculous that there isn't a collar size that fits this very popular dog breed. Despite this obvious flaw in the product, I was not offered a full refund for the matching lead that I had ordered, because it was not in the original packaging. It is outrageous that we are having to cover the cost of re-fixing a tag when it was perfectly reasonable of us to remove the tag for the lead on the assumption that one of your collars would fit a Cavapoo. As a purported luxury brand this situation is unacceptable service, hence this review.”

Helpful Report

Posted 3 years ago

“I ordered goods on the 17th of November, no receipt or email to confirm that I had paid. After 10 days I queried my purchase by email, no answer. The live chat on their website says that they are away! Excellent! I'd like my money back please!”

Helpful Report

Posted 3 years ago

Hi Laurie, I am very sorry you aren't happy with your experience with us. Please could you give us a call on 01790 720900 as I am having a bit of trouble finding your order! I look forward to hearing from you. Best wishes, The L&L Team

Posted 3 years ago

“Bought a slip lead paid for next day delivery received towel mitts, phoned was told someone would call back, used once never again, the fact customer service was shocking and lied was more insulting than sending the wrong item.”

Helpful Report

Posted 3 years ago

Hello Daniel, I am very sorry that you've had issues with your order. One of our Customer Service team will be giving you a call today to try and sort this out for you. In the meantime if we can help with anything else please do let me know. Best wishes, Emily

Posted 3 years ago

“Poor customer service and no communication. Next day delivery never happened. No communication or updates. Ignores emails and direct messages. Avoid!”

Helpful Report

Posted 3 years ago

“I ordered a dog gate to arrive by 'next day service' at 11am on Thursday, it arrived Monday afternoon. There was no e-mail confirmation. They mixed my details up with a Louisa R's (I am Mark H- her name is redacted here for GDPR, which they did not follow when they told me her full name on the phone). I spoke with 3 people (Adam, Michelle and another female ) - was promised on the 3rd call that another item had been sent to arrive on correct day as I needed it for guests arriving- no item arrived. Customer service was closed all day Saturday and Sunday I left a 1* review- strangley rather than contact me, Emily asked on her response to the review for me to call her- I've already called 4 times!! It would perhaps be nice for L&L to contact me with an apology rather try try to suppress negative but completely accurate reviews.”

Helpful Report

Posted 3 years ago

“Appalling customer service. Still waiting for my failed 'next day delivery'- have called 4 times, spoken to 3 different people, had been assured my item would arrive today (needed today for guests arriving)- still nothing. They had mixed up my address with a complete staranger's name. The business and 'customer service' phone number is CLOSED AT WEEKENDS?! And you will receive text messages from a number in the USA. I don't feel my data is either correct or safe with them. Perhaps not the nice English, customer-focussed business it seems to be?”

Helpful Report

Posted 3 years ago

Hello Helen, Thank you for getting in touch. I can assure you we are very much based in Lincolnshire in the UK and we only have a team of 4 people in customer services and don't open at the weekends. We are here Monday to Friday if our customers need to contact us either by phone, email LiveChat or WhatsApp. We follow all GDPR guidelines and your data is 100% safe with us. Please do give us a call today and one of the team will be able to assist you. Best wishes, Emily

Posted 3 years ago

“We received our beautiful puppy crate and bedding in the duck design On Monday very impressed with everything the delivery the help over phone (my first puppy in 30years) The quality of everything is first class Well done lords and Labradors And thank you for making the start of a new adventure for me with my new friend the puppy (sweep) A exciting and happy start In my next chapter in my life ❤️❤️”

Helpful Report

Posted 3 years ago

“Ordered a simple dog basket to match my crate had left it a week then called to see what Is happening With it and miraculously the bed has just arrived with them today !!!!! Will not offer to let me have a Saturday Delivery which I find appalling the customers services really lets this company down . I will not order from these again really unimpressed .”

Helpful Report

Posted 3 years ago

“I recently purchased the Good Boy Floating Rubber Ball On a Rope And the KONG Patches Cordz Kangaroo for my 6 month old puppy and I am really disappointed with the quality of the items. She has managed to chew both ears off The kangaroo within 24 hours and chewed through the rope on the ball on a rope toy. I just expect more durability from these toys as they are designed for dogs after all. The delivery of the items from Lords & Labradors was very quick though so definitely no complaints there.”

Helpful Report

Posted 3 years ago

“I received the White Wooden Puppy Play Pen from a separate retailer, although it was sent directly from Lords and Labradors. When it arrived it had clearly been opened and put up before. Fixtures were missing and it was covered in scratches and marks. While arranging it to be sent back, Lords and Labradors told the retailer that I had purchased it from, that they were now out of stock. Then later on that same day, they said that they had 3 new play pens and I would receive one the next day. Then a few hours later they changed again and said that all they had were play pens that were “seconds” and I could have a 25% discount. I think it is very clear judging by the used state in which the first plan pen came that I had already been sent a “second” and charged full price.”

Helpful Report

Posted 3 years ago

“Hugely disappointed with the total lack of customer service. Placed an online order over a month ago and am still waiting for part of the order to arrive. Emailed twice for advice on delivery and got a very weak response blaming delays and promising imminent arrival - nothing. Emailed yet again, only to be ignored. Now raising a dispute with credit card company to get my money back - AVOID !!!!!”

Helpful Report

Posted 3 years ago

Lords & Labradors is rated 4.5 based on 317 reviews