“Shocking customer service. Delivery took ages and then received someone elses order. Called to report it and was emailed to say nothing would be done until I returned the wrong parcel. So no Christmas present and no refund as post offices are now shut til after Xmas. Wouldn't recommend this company at all! Terrible service!”
“Unfortunately I didn’t have a very good time buying from this company .
Bought at start of November and never received my product . Multiple lies via email and then it shipped to then have not even arrived in stock .
I would have been more honest if the company had been honest that they hadn’t been able to get stock in rather than lie as I now don’t have enough time to replace the present”
“Ordered on 12th still not arrived - I can’t track the parcel down. This is a Christmas present and customer service isn’t helping. This is the first time I have used this company and will be the last. I am a very unhappy customer.”
Hi Suky, Thank you for getting in touch. The tracking on your order shows the item has arrived successfully. If this is not the case please do drop us a message at help@lostuniverse.com
Hi Emily, Thank you for your review. I have checked your order and the item is due for delivery today. If you do have any issues with the order please do message us at help@lostuniverse.com so we can help further.
“I have had to email to get my order dispatched 3 days after it was meant to. I cannot track my order and don’t know when I will get it. I have further emailed you with no reply about when my order will arrive. Very disappointed as I ordered this in preparation for Christmas far enough in advance to give reasonable time for the company to fulfill my order. Not happy. I have still not received my order.”
Hi, Thank you for your review. We are so sorry the delivery on this took such a long time! We are really happy the items have arrived now and hope you love them!
“Will not be ordering off here again!! Extremely poor customer service after receiving an item with a missing part, no email back!! Also received a broken mug!! Absolutely appalling service.”
Hi, Thank you for getting in touch. We are so sorry to hear what happened with your order. I have had a look and can't see an email in our system about the faults - we would be more than happy to sort this for you.
Please do send an image of the damage to help@lostuniverse.com and we can arrange a replacement or a refund.
