“Won't use again. Zero communication only contacted me after I chased them when a preorder took over 6 months to arrive. Poor packaging items packed upside down and little padding resulting in slight damage. Best to avoid used hermes to deliver oh dear.”
Thank you for leaving a review! We are sorry to hear about the poor conditions of your order and the delivery. We try our best to improve daily.
If you've still got any queries with the order or you would like to return it then please contact our customer care team via email at help@lostuniverse.com.
“One pre order took a while though I understand it was due to stocking popularity and was patient. Made a 2nd order and similar popular items sent out straight away brilliant service and happy with purchase my childhood relived”
“Found a bag which was not available anywhere else…Fabulous service, excellent price… And because of a promotion even got a £5 discount. I just wish that you delivered overseas as I had to get my product delivered to friend in UK who than brought it with him”
Thank you so much Caron for your very kind and thoughtful review. We're glad you experienced Lost Universe as we intended. Hope to welcome you back soon!
Thank you so much Caron for your very kind and thoughtful review. We're glad you experienced Lost Universe as we intended. Hope to welcome you back soon!
Thank you so much for your very kind and thoughtful review. It's good to hear youк order arrived quickly and you`re enjoying your purchases. Many thanks.
Thank you for leaving a review! We are sorry to hear that your item haven't arrived yet. Please can you contact us at help@lostuniverse.com so we can help you further.
“I purchased a Jack Skelly lamp for my daughter, who was absolutely over the moon with it. Great value for money and delivery was super speedy. Would 100% use again and wouldn't hesitate to recommend.”
