“I purchased the boba fett led wall light for a gift. I am absolutely amazed by the the quick delivery very well packaged and very very pleased with the this .excellent.”
“Bogglin arrived damaged and with no extra padding in the box so it was free to bashed around in transit. Customer service wasn't helpful at all. Won't buy from here again.”
We're so sorry to hear that the order wasn't everything that you were expecting. If you've still got any queries with the order or you would like to return it then please contact our customer care team via email at help@lostuniverse.com. We're always happy to help.
Thank you for leaving a review! We are sorry to hear that you have not received your order. Please can you contact us at help@lostuniverse.com so we can help you further.
“Ordered some Boglins from them as they were supposed to be the only UK stockist according to Tim Clarke on Facebook (Which turned out not to be true). Was a bit annoyed that they charged £40 for a Dark Lord Boglin when 365 Games charged £34.64. Other negatives were they took money upfront despite it being a pre-order 4mths in advance of delivery and didnt offer a simple 'cancel order' button on their customer logon. When i finally got delivery of the item Royal Mail dropped them off at 7:08am and left them outside my house next to the bin / public path in the pouring rain (Fortunately they were in a clear bag so protected from water). Not a great experience, would be discouraged from using them again.”
Thank you for leaving a review! We are really sorry to hear that the order wasn't everything that you were expecting. Please can you contact us at help@lostuniverse.com so we can help you further.
Thank you for leaving a review, Hannah. We are sorry to hear about the issue with your order and the lack of communication from Lost Universe. We try to improve daily and apologize for any inconvenience caused.
Thank you for leaving a review, Celyn, and we are sorry to hear that there is an ongoing delay with your pre-ordered purchase. If you've still got any queries with the order then please contact our customer care team via email at help@lostuniverse.com. We're always happy to help.
Thank you for leaving a review Joanna and we are sorry to hear that there is an ongoing delay with your pre-ordered purchase. If you've still got any queries with the order or you would like to return it then please contact our customer care team via email at help@lostuniverse.com. We're always happy to help.
Thank you for leaving a review. We are sorry to hear that there was an issue with the packaging and updates regarding your order. If you've still got any queries with the order or you would like to return it then please contact our customer care team via email at help@lostuniverse.com. We're always happy to help.
Thank you so much for your very kind and thoughtful review, Natasha. We're glad you experienced Lost Universe as we intended. Hope to welcome you back soon!
“I am very disappointed by Lost Universe. I preordered a Boglin last May, and was supposed to get it at some point in August, and never got it. I never had any update about the delay. I contacted them but their customer service representatives are not consistent: One says it's out of stock, another one says It's been shipped, but I never had any update or information about the shipping, whereas I am supposed to be informed by text and mail. I used to be fairly happy with LU but now I wouldn't recommend this website at all.To me, the transparency and shall I say, the honesty, seem to be questionable.”
Thank you for leaving a review, Jonathan. We are sorry to hear about the delay with your order and the lack of communication from Lost Universe. We try to improve daily and apologize for any inconvenience caused.
“Items I have recieved are really good, but do not buy and pay for pre order items - I have been waiting over 2 months now and emails from them keep saying they are due in and then nothing!”
Thank you for leaving a review Viktoria! We are sorry to hear that you had issues with the pre-order and the delay. If you've still got any queries with the order or you would like to return it then please contact our customer care team via email at help@lostuniverse.com. We're always happy to help.
Thank you for leaving a review and we are sorry to hear that your order hasn't arrived yet. Please can you contact us at help@lostuniverse.com so we can help you further.
“Ordered an item that I was meant to receive in September due to pre release and still not received it and when questioned where my parcel was I was informed its not not available until November,had no email informing me of the change of date.”
Thank you for leaving a review! We are sorry to hear about the delay in your order and for any inconvenience caused. We try daily to do better.
If you've still got any queries with the order or you would like to return it then please contact our customer care team via email at help@lostuniverse.com.
“Still waiting for a preorder item, been waiting around 5 weeks now, with no updates to when it will be back in stock! This was a gift and I’m still waiting !
Would of like to of been kept updated on roughly how long the wait would of been as I would not have ordered if I knew it would take this long still no sign of being dispatched either !”
Thank you for leaving a review! We are sorry to hear about the delay in your order and for any inconvenience caused. We try our best to improve daily.
If you've still got any queries with the order or you would like to return it then please contact our customer care team via email at help@lostuniverse.com.
