“The stuff I have received is ok but I’m missing my PlayStation mug and I’ve not received it nor as any been intouch to let me know why this is the case”
Thank you for leaving a review! We are sorry to hear that you are missing one item from your order. Please can you contact us at help@lostuniverse.com so we can help you further.
“Locating the items on site was easy.Both items purchase arrived together matching timed slot.As items were gifts they were well received and met expectations”
Thank you so much for your very kind and thoughtful review. We're glad you experienced Lost Universe as we intended. Hope to welcome you back soon!
Kind regards,
Lost Universe customer support.
Thank you so much for your very kind and thoughtful review. We're glad you experienced Lost Universe as we intended. Hope to welcome you back soon!
Best regards,
Lost Universe customer service
“It was my first time ordering from Lost Universe and I was very pleased with how it went. I ordered 3 Boglins at midnight on Saturday and by the next day received notification my order had been shipped via Hermes with tracking number, and by Tuesday the Boglins arrived safe and well. I was very happy with the overall service and I look forward to ordering from them again soon. Thankyou Lost Universe.”
Thank you so much for your very kind and thoughtful review.
We're glad you experienced Lost Universe as we intended.
Hope to welcome you back soon!
LU Team
“Came across this website on a whim and so glad that I did! Wanted a couple of Pop Funkos that I've been looking for for ages and finally found them on your website (and with the offer of 2 for £20 just made it even better). The purchase process was very easy and I would definitely be using this website again. Thanks so much!”
Thank you so much for your kind review. We are happy that you like the product that you ordered, and that our service left a good impression on you.
Many thanks.
LU Team.
“I ordered a couple of T-shirts and a money box for xmas presents and they arrived really quickly . I was kept informed of my orders progress and will be ordering from Lost Universe again.”
Thank you so much for your very kind and thoughtful review.
We're glad you experienced Lost Universe as we intended.
Hope to welcome you back soon!
LU Team
“First & last time I use this company. Ordered a desk & they sent the wrong one. I’m now having to wait in for 5 hours for a courier to pick the desk & they won’t send out the correct item until they have received the old one. Originally picked this company because we were looking for a quick delivery however a week down the line & we have no desk & are £150 out of pocket.”
We're so sorry to hear that the order wasn't everything that you were expecting. If you've still got any queries with the order or you would like to return it then please contact our customer care team via email at help@lostuniverse.com. We're always happy to help.
Thank you so much for your kind review. We are happy that you like the product that you ordered, and that our service left a good impression on you.
Many thanks.
LU Team.
