“We got a zip pass for Christmas and finally cashed it in, and we had a ball! We weren’t sure what to expect but really enjoyed the zips, small geology lessons, and the great guides we had.
I want to say thanks to Zack and Trevor for making it a great time, and sorry for leaving my wallet in a locker so we couldn’t tip you!”
“We enjoyed our e-bike tour of the facility. This is the most in-depth tour they currently offer. It was historically interesting and informative as well as sharing some of the modern uses of this remarkable space. I don't have any specific criticism of the experience. It was fun. I think the cost was realistic for the time that we spent. I'm not sure I would come back to do it again, so I guess that's my only question is what else is Mega Cavern going to use to attract visitors back? Zip lines - maybe for some but not all and very pricey? Probably not for me. Bicycle course - maybe the mountain bike style. Some of my other ideas: bowling alley, underground mini-golf, go-karts, museum, musical performances, IMAX theater.”
“Zach M and Rachel were very entertaining tour guides and the actual zip lining was very fun. The only suggestion would be to put a little more time into decorating the cavern up a little bit. I had also ordered a photo package and was a bit disappointed that there were no action shots included in the package. This was a one time experience, I would've liked my son to have at least one photo of him actually zip lining.”
“Electronic bike tour was really cool! Riding thru the cave is an awesome experience! Learning the history was interesting. Suggestion; less talking & more riding. Just as you get a good speed & the hang of the electric bike, the tour guide would stop.”
“The tram tour was fun, but I wish our guide would have pointed out/emphasized what we were under more during the tour. It would have been fun to know if we were under the gorilla exhibit or which exit on the Waterson. Also, a zombie attraction would be fun or maybe a laser light show set to music like the planetarium puts on. We had a nice time and our guide, Garret, was very nice and funny.”
“We purchased tickets for the zip line and the E-bike tour. I loved the E-bike tour. Jacob was our tour guide. He was very funny and awesome. We didn't feel rushed at all. My son and his friend did the Zip line. They had a great time.”
“Mega Zip was kind of pricy and would’ve liked slightly better views while zipping however, that will take time, if allowed to improve. Our tour guides were great and the Mega Quest is worth it! Would like to go back and try other things!”
“The tram ride was very interesting adventure. We couldn't hear the recorded messages very well and our teenagers said the were in the very back and couldn't hear the tour guide that well either.”
“We brought our four kids ages 5-13. Two zip lined two did quest. They had a great time. The quest was a little too difficult for our 5 year old but he enjoyed it. The guides Evan and Jacob were great. I was pleasantly surprised that the snacks by quest were reasonably priced.”
“It was a lot of fun and in a very interesting atmosphere underground. The obstacles varied and were challenging but not impossible to complete. What I disliked was how crowded the course was initially. I had a 2pm ticket and stayed for about 2 hours. The crowd dissipated after about 3:30. Also, it was very warm in that room, >70 degrees and wished I would have dressed in lighter attire. Overall, if I were to visit Louisville again, I would consider doing this again as I enjoyed it.”
“Regrettably, my son woke up not feeling well on the day we were scheduled to bike in the cavern
Sarah we missed our opportunity to see the cabin and have a great experience”
Hi, Julie! I'm so sorry to hear that your son wasn't up to visiting and hope he's feeling better. We can offer a rain check so you can return any time in the next six months. Please email info@louisvillemegacavern.
Thank you!
Leslie
“Our tour guide was very friendly and knowledgeable but the tour itself was boring. Not much content to keep our attention and found myself wanting it to just be over.”
Hello, friend! I'm sorry to hear that you didn't enjoy the tram tour. We're planning to make improvements to the tour -- as well as our entire property! I hope you'll give us another try with one of our more action-packed adventures.
Thanks so much for your feedback!
“Our visit to the Cavern e-bike tour was terrible. The other activities looked fun, but with the high prices, only could choose one activity - $39.99 for e-bikes. The e-bike tour includes a motorized bike you ride throughout the cavern with a tour guide. Really the entire tour was bad, realize sometimes there can be bad days. However, the motorized bike stop running about 10 minutes into the 1 tour. The guide tried to reset it about 3 times, he gave up, and just said.... "the bikes tend to this at the end of the day". Also, the danger it posed when about to hit the hill and all the sudden you start falling back and peddling so others do not run into you and you don't fall. Not to mention, another guest had the exact same issue with their bike and had to peddle the majority of the time as well. After the tour we went to speak to management, only to be informed there was no manager on site. Huh? After pressing Cindy further she said, we have and Assistant Manager, Scott. Well Scott told us he could not address the issue and call on Monday to talk to Jeremy the General Manager. All I can say is ......WOW! not looking for a free ride, but maybe some consolation to the fact that I paid $39.99 for a motorized bike tour and did not get what I paid for......thought the representatives of Mega Caverns would show a better representation of Kentucky. Being a local, was disappointed as our whole tour of people were guest visiting from out of state, and this is the experience they have.”
