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London Luton Airport Operations Limited Reviews

3.7 Rating 2,405 Reviews

64 %

of reviewers recommend London Luton Airport Operations Limited

Company Reviews

3.7

Based on 2,405 reviews


Customer Service
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Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stay away unless you want the real experience of going through a refugee shelter. Utterly disorderly and disgusting with long queues, lack of any (unhelpful) staff, lack of any information boards, lack of shelters against wind/ rain and a whole bunch of people who add to the mess speaking partial English and having no sense of any etiquette. Felt like a bunch of cowboys running an airport with services which makes some of the third world airports look so glamorous. I would never ever even be tempted to step foot in this crazy nut house as it spoils the whole experience of a vacation. Better a little bit extra and fly from elsewhere.”

Posted 8 years ago

“I travel at least once a month from Luton and use either mid term or long term car park. Last night on returning to Luton it was pouring with rain and the new arrangements mean there is no shelter when waiting for the return bus to the car park. I was informed this is not a temporary arrangement and there are no plans to provide any shelter for customers who use the on site car parks. Obviously LLA does not care about the health or welfare of its customers. Whilst I appreciate they have to reorganise the site to i'mprove the service its crazy not to provide shelter for people returning from warmer climates to the British weather. All the road works mean you have no alternative to wait in the open rain snow or shine....and don't get me started on the astronomical prices. Poor show LLA.”

Posted 8 years ago

“The car park are rubbish muddy no one to help, no proper sign to show how to get in the short stay car park and no proper sign exit, also when left the car park no sign where to pay, it very expensive for 30 minutes it £7.00, will never use again .”

Posted 7 years ago

“If you are thinking about using this airport Think again. Be very very careful when using the car parks if you run over the free period you will be ripped off with totally unjustified charges which you may need a mortgage to pay for . That's apart from the fact that you will get wet cold waiting for a bus to take you to the car park and when it turns up if it's full you will definitely run over time and with a very rude and unhelpful operator on the other end of the intercom it will cost you..........you have been warned the are also not interested in you making an appeal against the charges I would like to know exactly how much money they make per day it must run into the millions and they don't even wash the car or give you a cuppa wont use this airport again........................”

Posted 8 years ago

“I travel from Luton for holidays at least twice a year and the walk from the parking set down to the Departures terminal is far too far - it can rain and one gets soaking wet walking to the Terminal and that's before one sits in aeroplane for hours+ to destination abroad. With all the things going on at Luton for goodness sake get somewhere near yes near the terminal for us coming along with cases and paying for a trolley, which at £2 is a rip off as is the car parking/drop off fee being £2.50. Stop taking our money and improve the Depature points. Very disgruntled persons. BEDFORDSHIRE.”

Posted 8 years ago

“i must admit to being a trifle disappointed . When we fly from John Lennon Liverpool we are greeted at the entrance by a barber shop,quartet who put us in eaxctly the right frame of mind for our forthecoming holiday .. At Luton the absence of any sort of musical welcome did leave us feeling a little flat . Are fanfareless. car parks the norm in the south of England . .? Morag Teckniss ,”

Posted 9 years ago

“I cannot overstate how pleased I was with the parking experience at Luton this month. I found the entrance to the car park, I went in, I parked. Then I went away for a week. When I came back the car park was exactly where I had left it, no need to search for it like in so many other airports. My car was still in the car park and I was able to leave through the conveniently signposted exit. An entirely pleasurable experience. Honestly, if I could marry a car park I would be in Luton with flowers and a diamond ring so fast it would make your head spin. Thanks to all the cheerful parking team at Luton.”

Posted 9 years ago

“Me and my cat went here for brunch, i have to say they dont use Yorkshire tea! i am disappointed, no lotus biscoff on the side either. mandem never coming back. the hash brown was cooked a little to long and my maccies milkshake was stale. some geeza in a high vis told me im not allowed to charge my phone when i have a sugar daddy to text. i give it a 5 tho cos of the aromatic toilet wiping ass system”

Posted 4 years ago

“Was not happy going through security because my belongings i.e. Handbag with passports money etc went through the scanner before I got through any one could have picked up my bag & belongings considering I was being checked for security reasons I did not feel my belongings were secure anyone could have tampered with them before I managed to retrieve them back”

Posted 6 years ago

“Extremely expensive like most things at Luton airport. Some say it's chaos due to the building work but have been using this nearby airport for many years and always chaos. New multistorey car park a long overdue addition and good but, of course, usually twice the price of the others. Drop off an absolute rip off at £3 for 10 minutes.”

Posted 7 years ago

“I dropped my son and he's friends off at the drop off point, was there for about a minute. When i went to go out I got ROBBED, i had to pay £3, talk about daylight robbery. I get annoyed when I have to pay a £1 sometimes to go to the toilet, but at least you can sit there all day.”

Posted 7 years ago

“Signage very confusing for meet and greet. almost missed my flight. Complete waste of money. Don't use!!!!!”

Posted 7 years ago

“Drove around for 30 mins along with other people looking for parking, car park full and pre-booked. In the end had to park in a staff space. Very stressful start to our holiday won't be using again”

Posted 7 years ago

“Was in the mid-term car park last night for 33 minutes. Effectively I was charged £7 for 3 minutes as the first 30 minutes are free. Jst to advise it is impossible to collect someone from arrivals to help with their luggage and return to the mid term car park in under 30 minutes using the mid term courtesy bus. We could not have gone any quicker so suggest if you are thinking of doing this as an option to avoid parking charges don't. Also, it was pouring with rain last night and got drenched at the designated stop outside arrivals waiting for the courtesy bus as there is no shelter. So not only did I get ripped off I also drove home wet through. Thsi airport really needs to think again about its parking arrangements, its capacity and the knowledge (look at the reviews) that all customers who park their car to collect and drop off passengers are feeling totally ripped of.”

Posted 8 years ago

“Outrageous charge of £2.50 just to drop someone off or pick them up, when you will be in the car park for about a minute. Luton airport introduced charges to make money at the start of the recession and is now just coining it. Parasites.”

Posted 8 years ago

“£2.50 minimum to pick up or drop off. This has risen from 50p in a very short time. Absolute daylight robbery. Luton borough council should wake up and haul in the Spanish company running the airport as it gives Luton a really bad name.”

Posted 8 years ago

“Luton Airport is just another airpot that grabs money from captive customers. The roads are blocked with traffic because of the stupid roadlayouts. There is no where to drop off or pick up for free! ITS A DISGRACE !!! Even if you park off airport the pick up point have bus shelters that are so small only about 6 people can take shelter!!”

Posted 8 years ago

“The short term car park is a disgrace. No proper tarmac surface, but instead a crumbling, pothole filled mess, which over time has turned into a gravel appearance because of the dilapidation. Makes me shamed to be British when this is the best we can do at one of our major airports.”

Posted 8 years ago

“My love for Luton Airport Parking is so great, my heart melts for it 'til the dusk of day. The night, the emptiness whilst I am away, Rushing back, Satisfied 'til day's dawn. Its beauty is great, Wondering mind 'til it sees, Parking is all I do, While waiting for the moment, for it to say "That'll be Thirty-Two Pounds Fifty"”

Posted 9 years ago

“I would definitely put this in my top 8 Luton car parks for 2015. Impressive stuff.”

Posted 9 years ago

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London Luton Airport Operations Limited is rated 3.7 based on 2,405 reviews