LUXBMX Reviews

Name: LUXBMX
Address: 1 Burke Street, Woolloongabba
Rating: 4.89

4.9 Rating 4,988 Reviews

98 %

of reviewers recommend LUXBMX

4.9

Based on 4,988 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Aaron Madex

Jose Marco Marasigan

Louis Bollwerk

283

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Headset was done up so tight that it had collapsed the bottom bearing the krank was also way to tight and the rear hub pretty bad obviously it was put together by someone who had no idea not good enough for a shop that is advertised as a bmx shop absolutely no quality control”

Helpful Report

Posted 4 years ago

Hi Nathan, We are sincerely devastated that you didn't have a positive experience with us, I would like to personally apologise that the bike arrived to you in such a poor condition. There are certainly no excuses. We have emailed you directly and would love the opportunity to be able to make it right for you. Evan Jaques Owner

Posted 3 years ago

“I never received the DVD. Please send the dvd . I only got the tuff wheels . Craig Domigan 119 howell road Totara valley New zealand 0278895778”

Helpful Report

Posted 4 years ago

Hey Craig, Sorry to hear we left the promo DVD out of your order. We've got another one on the way. Please let us know if anything like this happens in the future and we'll sort it out ASAP. Hope you're enjoying your new Tuffs! -Mitch, Ev and the team.

Posted 3 years ago

“Stop asking me to review your stuff. It?s been 3 months since I even bought anything.”

Helpful Report

Posted 4 years ago

Hi Sean, Sorry to hassle you. It's certainly not our intent to upset you. We simply appreciate the feedback our customers can provide to us in the interest that we can always do better. If you no longer wish to receive our emails, you can unsubscribe directly in the email.

Posted 3 years ago

“Payed for express came late due to warehouse problems , was no point in paying express”

Helpful Report

Posted 4 years ago

Hey Axel, Your order was placed on Sunday and sent express on Monday. It looks like your order was delivered Wednesday. While Australia post will generally deliver next day to metro areas different factors can affect this. I've applied a credit for the shipping amount to your account to make up for the extra day. In the future let us know directly so we can follow up with AusPost and see why it wasn't delivered next day. We're a bunch of riders like you and we're super passionate about what we do so it definitely bums us out to get reviews like this! Mitch.

Posted 3 years ago

“nothing but oroblems with the bike faulty parts and valves”

Helpful Report

Posted 5 years ago

Thanks for taking the to leave us feedback. That's certainly disappointing that you have had issues with the bike. Please contact us ASAP and we can help to resolve any issues you have had. I'll get some free tubes sent out immediately to help with the faulty valves. Evan

Posted 3 years ago

“It was good they cant unless they give me stuff for free”

Helpful Report

Posted 5 years ago

“2 reasons. 1. I ordered at 2pm and it didn't get sent out until the next day even though it said orders before 4pm will be sent the same day, I even chose parts that were in stock without the 1-2 buisness day orders. 2. I didn't get my shout out on instagram”

Helpful Report

Posted 5 years ago

Thanks for taking the time to leave a review. We are super bummed that you feel we have let you down. Our cut off for same day dispatch is 2 pm and while we do our best to get as many orders sent out regardless of the time, sometimes there are just too many orders to send out. If you feel like giving us a second chance, I have applied a credit to your account to make up for the confusion. I will also make sure you get an Instagram shout-out for your order as well. You can view our shipping terms and conditions here. https://www.luxbmx.com/shipping-policy/

Posted 3 years ago

“Service was great but 2 weeks in and having trouble with my rear wheel”

Helpful Report

Posted 5 years ago

Hi John, That's no good to hear about your back wheel. Academy bikes have a great warranty and should be able to resolve the issue for you. Please feel free to email us at help@lux.com.au

Posted 3 years ago

“Sent me a badly damaged bike so I lost $400 on the purchase never will I buy from luxbmx again and if anyone asks I will tell them of my horrible experience with luxbmx”

Helpful Report

Posted 5 years ago

Hi Josh, Sorry about the original disappointment in receiving the bike but I hope you are stoked with the resolution from our phone conversation. If you ever have any problems, please don't hesitate to contact us immediately and we can sort it out for you. Ev

Posted 3 years ago

“The wheel is great I?ve had another order since then and it was brown fly Ruben pedals and I got sent white. That?s not even close almost complete opposite so that pissed me off so I will be using other places for my future orders if they can?t get that right”

Helpful Report

Posted 6 years ago

Hey James, That's no good to hear you didn't receive the correct items. If you ever have any issues like that, hit us up immediately via email or phone and we can sort it out for you right away. You should have received a replacement set of pedals and a DVD by now.

Posted 3 years ago

“Ordered on 10/11/17 and received on 10/31/17, after customs issues. The worst thing of all is that when the delivery driver came, i gotta pay ?33 to the delivery service "Chronopost" for customs clearance. So i paid ?60 + 33= ?93 in total for a ?45 piece !”

Helpful Report

Posted 6 years ago

Thanks for taking the time to leave us a review. We take all feedback (both positive and negative) on board and are constantly endeavouring to improve our service. We are sincerely sorry that the your experience with us wasn't so positive. As customs charges vary widely from country to country it is the sole responsibility of the buyer/importer to pay any import duties, customs or taxes that the item my incur. This is clearly outlined on the product listing on the item you purchased as well as in our shipping policy. https://www.luxbmx.com/shipping-policy/ In your case it looks like the order took 4 business to arrive in Paris but then customs held it for duty charges until the 30th.

Posted 3 years ago

LUXBMX is rated 4.9 based on 4,988 reviews