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LUXBMX Reviews

4.9 Rating 4,969 Reviews

98 %

of reviewers recommend LUXBMX

Company Reviews

Product Reviews

4.9

Based on 4,969 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

LUXBMX 5 star review on 23rd April 2024

Jose Marco Marasigan

LUXBMX 5 star review on 23rd April 2024

Jose Marco Marasigan

LUXBMX 5 star review on 5th April 2024

LUXBMX 5 star review on 28th March 2024

Shane Phillipson

LUXBMX 5 star review on 28th March 2024

Shane Phillipson

LUXBMX 5 star review on 12th March 2024

LUXBMX 5 star review on 3rd March 2024

279

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No very happy got one foot peg with no thread on it feeling ripped off. Payed extra for nothing 🤐”

Posted 1 year ago

I'm really sorry for any confusion caused. Modern pegs for BMX's are no longer threaded, they are bolted onto the axles via the axle nuts/bolts for a stronger interface. As most pegs are designed for grinding and stalling on skate park coping etc, riders may run between 1 to 4 pegs depending on their specific riding preference. This has meant that most companies will offer pegs individually, not as pairs, as stated in the product description on the website. We can certainly offer a refund on the peg if you would like to return it, alternatively, I can offer a pretty sweet discount on a second peg it you would like one. Please feel free to email the team at help@luxbmx.com.au and we can sort it out for you. Ev

Posted 1 year ago

“On the first ride my son had on his brand new bike which ia all he wanted for Christmas the chain come off within half an hour and bent the drive sprocket which left it un usebale our sun was very upset and upon closer inspection i really felt that it is a cheaply made BMX but sold at high quality price we are very disappointed in the bike and we have been left with a very unhappy sun on christmas day”

Posted 1 year ago

Hi Mitch, We are sincerely sorry to hear about the sprocket bending, the last thing we want is for anyone to have a bad experience with BMX, especially this close to Christmas. I can see that the team has sent you an upgraded aluminum sprocket at no charge. Installation of the replacement shouldn't be too tricked, however, If you need a hand with the installation, please do reach out to us. Ev and the team.

Posted 1 year ago

“The cranks keep coming loose ran lux left message they said they would call back that was a week age still waiting don’t deal with this company”

Posted 1 year ago

Hey Ayrlie/Paul, Thank you for the phone call, I am sorry we missed your call, unfortunately, our customer service hub is not open on Sundays so we do apologise for the delay in getting back to your message as we have had a rather large backlog of missed calls to get back to. I am super glad we were able to resolve the issue over the phone regarding your crank arm, as all it needed was a small amount of maintenance by doing the right nuts up in the right sequence. Thank you for your support and please if you ever feel like we have not tended to any of your issues as promptly as you may expect. Then please feel free to get in contact with us at help@luxbmx.com.au and one of our friendly customer service representatives will be in touch with you as soon as possible. -Claudio and the LUX family.

Posted 1 year ago

“Still haven’t got my tyres and it’s been a month I’m expecting a free crank set because mine broke during this months time this is bs.”

Posted 1 year ago

“Hi Lux Team, We had an unfortunate experience when buying from you. The bike arrived and we had issues as soon as we attempted to put the bike together. It turns out after sending in videos of the issue and numerous emails back and forth with your team that there was an issue with the crank. It was decided by the Lux team that a replacement part would be sent to out for US to fix the bike. We questioned whether we were the right people to be fixing the bike and were then told to take it to a local repairer to fix. We thought this was strange as we had bought what we though was a fairly expensive little bike and considering the crank issue was not our fault didn’t know why the onus was on us to seek repairs? We we’re not happy with this direction and asked for our money back. We had many, many emails back and forth with the Lux team and we found that we were constantly having to email and ask for updates or ask for more information on the issue and status of the whole dilemma. From the date of purchase to the date when we asked for a refund it was almost three months. When the issue first occurred we were directed not to ride the bike as it may void warranty. Then as the process was so drawn out and we mentioned that our child was looking at and wanting to ride his bike that we could ride the bike, I think the Ali’s team thought this would be helpful however they were forgetting that the bike was faulty and could not actually be ridden. At no stage through this whole process was the Lux team proactive in dealing with us and the issue, it felt that it was always our (the customers) responsibility to seek updates and information on how it would be handled. At no stage were we offered real remedies, fixes or compensation. We genuinely liked the product and were hoping that ilthe issue could be resolved, and it was just unfortunate that it had an issue. We have bought plenty of items through the Lux site previously however with the way this whole issue was handled and we were treated throughout the process means that we won’t be buying products through Lux in the future. Regards.”

Posted 2 years ago

Dear Aimee, We are extremely sorry to hear about how you feel towards our business we have tried everything in our power to ensure this issue was rectified for you as swiftly as possible, After your initial contact our customer service team asked for videos to be able to submit a warranty claim with the bike manufacturers. Our customer service team was in contact when the warranty claim was submitted and we advised that we would be in touch with you as soon as we have been given any kind of updates, unfortunately, our suppliers took a long time to get back to us and we did not receive any updates for over a week which drastically delayed the warranty claim process. Out of our goodwill, we did offer to send a replacement sprocket of greater quality to the one that was originally provided with the bike as well as a refund for all of the costs of labour associated with the installation of the new sprocket. We organised for TnT to collect the bike from your new address which we were advised of after we had already made a booking from Tnt, we then redirected TnT to your new address and we have processed a full refund after we have offered a discount on a new bike of greater quality we hope your son has managed to get a bike that was not in Once again we are extremely sorry for this mistake and we hope to be able to help you out in the future. STAYLUX

Posted 2 years ago

“I got my package and there was no chain in the box only the linkage was so I'd like to get a free chain”

Posted 2 years ago

Hi Renee, I'm sorry to hear about your order. The customer service team will be in touch with you very soon. If you have any issues with an order, please contact us immediately, and we can sort it out for you. Ev

Posted 2 years ago

“Not sure what’s going on , still haven’t got my wheels , so not exactly sure on what I’m meant to review about them considering I don’t have them after a month but Alg boiz not your fault”

Posted 2 years ago

Hey Ethan, Thank you for taking the time to leave us a review, we are sincerely sorry to hear that your order still hasn't arrived yet. The current shipping time from Australia to New Zealand via Economy post is 25 business days+. We do offer a paid shipping option which falls under "guarantee auspost" on checkout, this would have been a faster shipping option. Once again we would like to thank you for shopping with us and supporting our business. However, during this pandemic we have seen standard shipping slow right down compared to their usual speed. We appreciate feedback, please don't hesitate to contact us next time you make a purchase as we can happily help you out with a discount code! Thank you for your patience and understanding, please let me know if you do have any further questions or concerns. Kind Regards

Posted 2 years ago

“I didn’t receive the item.”

Posted 2 years ago

“I understand how business work but putting yourself first and not customer is not way of doing it . Restocking 10 % big no no when you receive stock back in original condition . No one does that . Paying for shipping when you send back good is big problem as well . Store credit is fine . You must think about overseas buyer what they go through when following your process . I am pretty sure you will rethink on doing business again and do in better way to retain customer . Love your website . Ash”

Posted 2 years ago

Hey Ash, Sorry to hear you are not happy with our return policy. As stated the 10% restocking fee is to cover administration and payment costs/fees and in your case also the original shipping on the order. We try to be as clear with this information as possible. Also as stated we are happy to waive this fee if you are keeping the return as store credit. While we have free shipping on orders over $100 unfortunately we are unable to also offer free return shipping on orders if you have simply ordered the wrong item or if there is a change of mind. For more information, regarding our returns policy, you can head on over to the site. https://www.luxbmx.com/returns_policy We are here to help so if you are unsure of a product when ordering please reach out to us and we will be more than happy to let you know its compatibility. You can view Regards, Dave Dillewaard.

Posted 2 years ago

“Item was sent to wrong house number luckily there was no house at that number I contacted courier company and they told me of the error and I organised to pick up item 40 min drive .On pickup it was discovered I was sent the wrong item a 1” stem instead of 1-1/8 stem this was all after item being substituted as the item I purchased online was not in stock.After contacting Lux they sent the right product express post but still put the wrong house number on the package even though I had confirmed with them of my correct house number once again it was up to me to chase up my item”

Posted 3 years ago

Hi Dave, Thank you for taking the time to leave us this feedback, firstly we wanted to say that we are extremely sorry that this incident happened. We accept full responsibility for not picking up on the address change after sending the incorrect stem. Human error is unfortunately inevitable at times as we deal with numerous orders every day. Though we strive for perfection we are still human and mistakes do happen. We would love to hear from you again to give us a chance to make up for our subpar performance. Again we would like to thank you for your patience and understanding throughout this whole process, we hope to hear from you soon.

Posted 3 years ago

“It’s a Xmas present so hasn’t been opened yet”

Posted 3 years ago

“My package has not yet arrived”

Posted 3 years ago

I'm sorry to hear there has been a delay in your order being delivered, but I am happy you have reached out. If you can contact one of the customer support team on help@luxbmx.com with your details, we can look into your delivery and lodge an inquiry with the freight carrier. Best wishes, Ev and the team.

Posted 3 years ago

“Still waiting on our delivery!!!! Very poor service!!”

Posted 3 years ago

Hey Ainslie, We are extremely sorry to hear about your negative experience with our online store! We dispatched your item within 2 days of receiving your order. Australia post have huge delays with shipping at the moment, especially to Victoria due to the Covid-19 restrictions. We see that your item has now been delivered and we thank you for your patience and understanding of the situation! Kind Regards

Posted 3 years ago

“Paid for express shipping but did not receive it. Has been over 2 weeks and my items have still not arrived, not happy at all and won’t be using lux bmx again.”

Posted 3 years ago

Jake, Thank you for reaching out to us we are sincerely sorry to hear about the delays that you experienced during the shipping process. You had paid for guaranteed Auspost delivery, this is not express delivery but guarantees that your parcels will arrive. Due to the recent second wave of COVID-19 there have been big delays with shipping to Victoria which is unfortunately out of our hands. However, we are happy to refund you the shipping cost as compensation for the delay. If you have any questions please feel free to get in touch with us. Kind regards

Posted 3 years ago

“Nothing to advise ready, had to call from the driveway for online order to be brought out as couldn’t get in shop. Thank you next”

Posted 3 years ago

Hi There, We are sincerely sorry to hear that you didn't find your shopping experience with us enjoyable. Normally you will receive an email/text notification as soon as your order is ready for collection. This is not always possible on a Saturday as our packing department does not work weekends. We appreciate that you are unhappy about not being able to come instore, however due to COVID restrictions we have had to cap the number of people able to be instore at one time. We would like to apologise for any inconvenience that this has caused you and hope to see you again soon. Kind regards

Posted 3 years ago

“Not your fault but Auspost still haven’t delivered it since being in their possession 18th August Better off using other courier service”

Posted 3 years ago

Hey Jim, Our apologies again for the delay with this delivery. We have been seeing delays with Australia post due to heavy restrictions but this delivery is way past the expectation. There is some good news though as we have just checked the tracking and your order is finally out for delivery today! Thank you for your patience and understanding once again. Regards, Dave Dillewaard.

Posted 3 years ago

“Came damaged”

Posted 3 years ago

Hey Shannon, Our apologies again for your sticker arriving slightly damaged. We believe the replacements were delivered to you yesterday. We hope they arrived safely! Any further problems please don't hesitate to contact us. Regards, Dave Dillewaard.

Posted 3 years ago

“Eh”

Posted 3 years ago

Hi Scott, Thanks for taking the time to leave us feedback on your recent order. In the interest of us being able to work out what went wrong and improve our service, are you able to specify what went wrong? We would certainly like the opportunity to correct any mistake we have made. Please feel free to contact us via email help@luxbmx.com Ev

Posted 3 years ago

“Still haven't got it and I paid express post :(”

Posted 3 years ago

Hi Jay, We are sincerely sorry for the delay in shipping. I'm glad your order finally made it to you ok. Thanks again for your patience and understanding through these uncertain times. Ev,

Posted 3 years ago

“After spending close to $2000 I was wanting to return some items but got denied”

Posted 4 years ago

Hi Alex, Thanks for taking the time to provide feedback. We are certainly disappointed that you feel let down by us. We will always endeavour to be as compassionate and considerate as possible when it comes to returns. Unfortunately, the items you were trying to return to us were either older than 6 months or not purchased from us. For full details in regards to our returns policy, please feel free to visit our returns portal on our website. https://www.luxbmx.com/returns_policy

Posted 3 years ago

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LUXBMX is rated 4.9 based on 4,969 reviews