LUXBMX Reviews

Name: LUXBMX
Address: 1 Burke Street, 1 Burke Street, Queensland
Rating: 4.90

4.9 Rating 5,646 Reviews

98 %

of reviewers recommend LUXBMX

4.9

Based on 5,646 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Matt

Anonymous

Mat

Tom

489

Anonymous

Anonymous // 01/01/2019

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“What a fabulously friendly and communicative business! Clearly a leader in how a business should operate with personalised follow up emails, friendly service, availability to talk to someone and fast handling and postage. Will continue to shop from them in the future! Well done and thank you very much…oh and great products too!”

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Posted 2 weeks ago

“The crew at LUXBMX have done another fantastic job making sure my families bikes are kept running smoothly with only the best parts on the market.”

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Posted 23 hours ago

“Helpful as always. Fast shipping. Thanks again.”

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Posted 1 day ago

“LUXBMX order LX158862 Very bad shopping experience 1. When placing the order, you suggested that I change the model due to inventory issues, and I accepted the change of style 2. The Invoice and Order record are different, you said it was a system problem, and did not charge me any extra fees. 3. I told you that you sent the wrong product, but you replied that you did not send the wrong product. The photos have been sent to you, you can judge your mistakes by yourself I sent three emails but did not reply to me, but I made two overseas calls from Taiwan to Australia this morning, and your switchboard system also had problems. Whether I pressed 1 or 2, the call was hung up directly I buy Bike or Motorcycle rleated products all over the world, and this is the first time I encounter this. I originally liked your brand, but if this is the case, I will choose to buy it somewhere else.”

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Posted 6 days ago

Hi Jihsin, I'm sorry for the delayed response's. I just tried to call you you but the Taiwanese number on your account is blocked for some reason. 1. The change of the helmet was simply for the newer model. Technically, it is exactly the same as the one you purchased, it just had a different SKU (item number). 2. When we updated your invoice to the newer model, the exchange rate was in your favour, making the newer model $12 cheaper for you. As the price was the same on our end we couldn't see it. I've refunded you the difference. 3. I can confirm the you have received the correct Mono Steel Blue pants you had ordered. They have the red printed section above the knee, to match the red on the Mono Steel Blue jersey. The charcoal pants have a white logo above the knee and no red at all. Once again, I am sorry for not being able to reach us by phone, and for the time it took me to get back to you. We are a pretty small team and have been a little stretched the last few days. Ev

Posted 6 days ago

“Good quality and service”

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Posted 1 week ago

“The boy at lux are top notch. Got my parts out and delivered super fast and at a great price. I’ll be back.”

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Posted 1 week ago

“Great guys awesome looking shop… can’t wait to go back and buy more parts so I can complete my bike upgrade… awesome service”

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Posted 1 week ago

“What awesome people to deal with at lux especially Bruce who I deal with all the time always get what I'm after always professional end very friendly staff”

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Posted 1 week ago

“Great 👍 easy to use online, easy to find things U want no issues. Different payment options available.”

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Posted 1 week ago

“Great products and support”

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Posted 1 week ago

“Love it Love the colour Can't wait to build it up”

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Posted 1 week ago

“Good people to deal with very helpful in the questions that I asked about. From NZ”

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Posted 1 week ago

“Fantastic service quick and easy and so professional”

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Posted 2 weeks ago

“Purchased a frame two days later I had an here put together. Lux are reliable and know what it means to a riderto get his bike back under his feet.”

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Posted 2 weeks ago

“Awesome service”

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Posted 2 weeks ago

“LUXBMX have keep me rolling for years with their competitive pricing and super efficient shipping. Thanks guys!”

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Posted 2 weeks ago

“Insight bars, grips, pedals, chain tensioner really good products. Looks good on bike.”

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Posted 2 weeks ago

“100% perfect... got exactly what i asked for , and got here quicker then i thought ( even with NZ customs taking thier time..) will be a repeat offender to these guys!!”

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Posted 2 weeks ago

“Excellent products. Fast and professional customer service with up-to-date communication on where and what was happening with delivery. Excellent response times throughout..and customer service”

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Posted 2 weeks ago

“Easy online purchase. Good quality products and very helpful staff quick response to any questions. Thanks”

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Posted 2 weeks ago

LUXBMX is rated 4.9 based on 5,646 reviews