LUXBMX Reviews

Name: LUXBMX
Address: 1 Burke Street, 1 Burke Street, Queensland
Rating: 4.90

4.9 Rating 5,720 Reviews

98 %

of reviewers recommend LUXBMX

4.9

Based on 5,720 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

506

Anonymous

Anonymous // 01/01/2019

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“The guys at lux are simply awesome Helped me out with finding pawls and springs for my hub and I had them in a few days (im in the U.S.) would definitely recommend them🤘”

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Posted 1 month ago

“Always good price good service.”

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Posted 1 month ago

“Very happy with my bike and how quickly it got delivered”

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Posted 1 month ago

“I always love buying from LUX , they are always quick to reply and quick to ship to NZ. Legends :)”

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Posted 1 month ago

“Epic blokes. Good range of nice gear.”

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Posted 1 month ago

“Thanks team! You guys were easy as to deal with,helpful with any queries I had about parts and got everything sent out promptly.Iv finally got my dream machine completed 🤙 cheers”

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Posted 1 month ago

“Exceptional customer service, high quality well engineered bikes. Very happy customer. Highly recommend this shop to anyone looking for high quality bikes.”

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Posted 1 month ago

“Absolutely incredible service , arrived so quickly & even quicker than from other stores I’ve used prior ! Which is pretty spectacular as your store is situated so far from me with me being a customer from the U.K. , thanks so much guys :)”

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Posted 1 month ago

“Only retailer that had my size and specific shirt in stock. Was delivered much faster than expected and it was quality. I purchase through this store again.”

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Posted 1 month ago

“Excellent service! Great products! Fast delivery as well! Thank you!!”

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Posted 1 month ago

“Mint products, swift delivery 🍻”

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Posted 1 month ago

“Bruce and the team at LuxBmx are sensational to deal with. The team helped us select my son’s new Chase Edge Junior, kept us informed on dispatch and freight! Bike is insane, my sons loves it! Will definately be recommending and shopping with LuxBmx in the future, Cheers Clint.”

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Posted 1 month ago

“Parts were as I ordered and delivery was quicker than expected.”

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Posted 1 month ago

“LUX gave me great advice when I needed it in choosing my sons new race bike. It was also shipped super fast even though they didn’t have it in stock. 5 star smile right there!”

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Posted 1 month ago

“The crew at LUXBMX have done another fantastic job making sure my families bikes are kept running smoothly with only the best parts on the market.”

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Posted 1 month ago

“Helpful as always. Fast shipping. Thanks again.”

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Posted 1 month ago

“LUXBMX order LX158862 Very bad shopping experience 1. When placing the order, you suggested that I change the model due to inventory issues, and I accepted the change of style 2. The Invoice and Order record are different, you said it was a system problem, and did not charge me any extra fees. 3. I told you that you sent the wrong product, but you replied that you did not send the wrong product. The photos have been sent to you, you can judge your mistakes by yourself I sent three emails but did not reply to me, but I made two overseas calls from Taiwan to Australia this morning, and your switchboard system also had problems. Whether I pressed 1 or 2, the call was hung up directly I buy Bike or Motorcycle rleated products all over the world, and this is the first time I encounter this. I originally liked your brand, but if this is the case, I will choose to buy it somewhere else.”

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Posted 1 month ago

Hi Jihsin, I'm sorry for the delayed response's. I just tried to call you you but the Taiwanese number on your account is blocked for some reason. 1. The change of the helmet was simply for the newer model. Technically, it is exactly the same as the one you purchased, it just had a different SKU (item number). 2. When we updated your invoice to the newer model, the exchange rate was in your favour, making the newer model $12 cheaper for you. As the price was the same on our end we couldn't see it. I've refunded you the difference. 3. I can confirm the you have received the correct Mono Steel Blue pants you had ordered. They have the red printed section above the knee, to match the red on the Mono Steel Blue jersey. The charcoal pants have a white logo above the knee and no red at all. Once again, I am sorry for not being able to reach us by phone, and for the time it took me to get back to you. We are a pretty small team and have been a little stretched the last few days. Ev

Posted 1 month ago

“Good quality and service”

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Posted 1 month ago

“The boy at lux are top notch. Got my parts out and delivered super fast and at a great price. I’ll be back.”

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Posted 1 month ago

“Great service once again guys… really appreciate your time, patience and advice!”

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Posted 1 month ago

LUXBMX is rated 4.9 based on 5,720 reviews