LUXBMX Reviews

Name: LUXBMX
Address: 1 Burke Street, 1 Burke Street, Queensland
Rating: 4.90

4.9 Rating 5,672 Reviews

98 %

of reviewers recommend LUXBMX

4.9

Based on 5,672 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

498

Anonymous

Anonymous // 01/01/2019

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“Overall a good experience with LUXBMX. There was a delay in delivery due to an issue, but the team communicated well and the product arrived in great condition. Thanks!”

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Posted 1 month ago

“Great communications, product as decribed. Previous support has been excellent. Recommended.”

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Posted 1 month ago

“Always happy with the service thing this time is our only received half of order Was expecting the whole lot, not half But other than that, I’ve had no issues with this these guys”

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Posted 1 month ago

“Wasn’t happy that they arrived chipped but customer service is pretty good resolving the problem”

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Posted 1 month ago

“Always good guys. Helpful, considerate, and good bike mechanics. Pic of brand new wheels they laced for me to my original hubs. Turned out great, cheers”

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Posted 2 months ago

“Really happy with the products and service received. Products were priced fairly and exactly as described. Products were securely packaged and arrived in reasonable timeframe.”

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Posted 2 months ago

“So good to deal with, spent time on the phone with me to decide what was needed for my bike. Only downside is postage can be quite slow but would definately use again”

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Posted 5 months ago

“Website is great with detailed description of items. Freight times since using Shippit have been quite slow recently.”

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Posted 6 months ago

“Awesome but the prices are getting too high”

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Posted 6 months ago

“I’m a go to lux person as living in Nz the Bmx part industry sucks. The items took a little longer to get to Lux but once they got them it arrived in under a week 👌👌 that’s why I continue to shop here, the delivery is on point.”

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Posted 7 months ago

“Easy way to buy a gift card for a Christmas present although I don't like the pre-chosen amounts.”

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Posted 7 months ago

“Brought my BMX at the start of the year rides great. Slight issue with my brakes but got in contact with them and I can bring it back under the 2 years free service. Easy fix”

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Posted 7 months ago

“cool bike stuff, wish LUXBMX did Dirt-bike parts too”

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Posted 8 months ago

“Nice communication, makes you confident delivery cost it's high for EU...but when you need something you pay the Price!! When you love you didn't see the price🐦‍⬛”

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Posted 9 months ago

“I snap a frame and the guys from the store were really helpful in terms of find the perfect replacement, Tim give me a full spect list of frames with the similar geometry than the one I was using, they even help me to put everything together, at the end I got the best solution with the best vibe of the team, really grateful for the work of a BMX for a BMX, thanks so much!”

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Posted 9 months ago

“Quality products reliable delivery 👌”

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Posted 10 months ago

“LUX BMX were great & product was as ordered. There was a delay in delivery by the courier then we had ordered the wrong size so sent it back & had to pay the return shipping fee which is fair enough. The only beef we have is the cost of the return shipping being over $30?”

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Posted 10 months ago

Hey Kel, I'm sorry you have had beef with the cost of the return shipping. Unfortunately this is the cost of the shipping which we cover when we are sending parts out. Thanks for supporting LUXBMX and for the review and feedback mate. All the best - Tim

Posted 10 months ago

“the service is very good.”

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Posted 1 year ago

“Fast delivery, very happy with my purchase. Would recommend to anyone after some quality tyres”

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Posted 1 year ago

“Hi guys, I’m really enjoying the new frame and tyres. It gets me excited to ride every day. Huge thank you to Pat, you were right I love the new 21” top tube! The only thing that would have improved my experience is communication when organising pick up. I’m sure you guys are super busy, but making sure to call customers back when you commit to, makes the whole experience so much smoother. Thanks you again for the great parts and quality service!”

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Posted 1 year ago

LUXBMX is rated 4.9 based on 5,672 reviews