LUXBMX Reviews

Name: LUXBMX
Address: 1 Burke Street, 1 Burke Street, Queensland
Rating: 4.90

4.9 Rating 5,880 Reviews

98 %

of reviewers recommend LUXBMX

4.9

Based on 5,880 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

LUXBMX 5 star review on 7th December 2025

559

Anonymous

Anonymous // 01/01/2019

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“The lux crew were excellent over the phone helping me to lock in the size for my 4y/o. Delivery was fast. Bike helmet and accessories all excellent. I had some bike grease available at home, it would be good to inform buyers that's needed for assembly. A slight negative is the front brake. On the wtp seed we ordered there were no instructions (physically in the bike box, or available online on lux or wtp sites). I ended up snapping it off and just running with the rear. I realise fronts are not common for bmx. If front brakes are provided it would be nice to have guidance on how to install. Would definitely use lux against - great service.”

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Posted 1 month ago

“Great product, Great Service!”

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Posted 1 month ago

“These guys are doing a good job and know their stuff, undoubtedly.”

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Posted 2 months ago

“Order arrived in good time, was exactly what was ordered, notifications for shipping, delivery, etc were all bang on. Very impressed.”

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Posted 3 months ago

“Was really pleased with my order when it came, and the service i had before it came seemed good although the thing i enquired about did not end up in my order. other then that really stoked and will definitely order again from LUX”

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Posted 5 months ago

“Thanks for the parts quick delivery”

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Posted 5 months ago

“Overall a good experience with LUXBMX. There was a delay in delivery due to an issue, but the team communicated well and the product arrived in great condition. Thanks!”

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Posted 7 months ago

“Great communications, product as decribed. Previous support has been excellent. Recommended.”

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Posted 7 months ago

“Always happy with the service thing this time is our only received half of order Was expecting the whole lot, not half But other than that, I’ve had no issues with this these guys”

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Posted 7 months ago

“Wasn’t happy that they arrived chipped but customer service is pretty good resolving the problem”

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Posted 7 months ago

“Always good guys. Helpful, considerate, and good bike mechanics. Pic of brand new wheels they laced for me to my original hubs. Turned out great, cheers”

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Posted 8 months ago

“So good to deal with, spent time on the phone with me to decide what was needed for my bike. Only downside is postage can be quite slow but would definately use again”

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Posted 11 months ago

“Website is great with detailed description of items. Freight times since using Shippit have been quite slow recently.”

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Posted 1 year ago

“Awesome but the prices are getting too high”

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Posted 1 year ago

“I’m a go to lux person as living in Nz the Bmx part industry sucks. The items took a little longer to get to Lux but once they got them it arrived in under a week 👌👌 that’s why I continue to shop here, the delivery is on point.”

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Posted 1 year ago

“Easy way to buy a gift card for a Christmas present although I don't like the pre-chosen amounts.”

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Posted 1 year ago

“Brought my BMX at the start of the year rides great. Slight issue with my brakes but got in contact with them and I can bring it back under the 2 years free service. Easy fix”

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Posted 1 year ago

“cool bike stuff, wish LUXBMX did Dirt-bike parts too”

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Posted 1 year ago

“Nice communication, makes you confident delivery cost it's high for EU...but when you need something you pay the Price!! When you love you didn't see the price🐦‍⬛”

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Posted 1 year ago

“I snap a frame and the guys from the store were really helpful in terms of find the perfect replacement, Tim give me a full spect list of frames with the similar geometry than the one I was using, they even help me to put everything together, at the end I got the best solution with the best vibe of the team, really grateful for the work of a BMX for a BMX, thanks so much!”

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Posted 1 year ago

LUXBMX is rated 4.9 based on 5,880 reviews