LUXBMX Reviews

Name: LUXBMX
Address: 1 Burke Street, 1 Burke Street, Queensland
Rating: 4.90

4.9 Rating 5,672 Reviews

98 %

of reviewers recommend LUXBMX

4.9

Based on 5,672 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

498

Anonymous

Anonymous // 01/01/2019

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“Very helpful and understanding and patient great!! Service by all👍”

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Posted 2 years ago

Thank you so much! We appreciate the kind words and take on board all the feedback we get from customers. If there is any way we can approve our customer service, please let us know 😊 Nat 🤘🏽

Posted 2 years ago

“Lux is The Balls”

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Posted 2 years ago

“Easy to use website & fast delivery.”

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Posted 2 years ago

“Good service and knowledgeable”

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Posted 3 years ago

“Very efficient and reliable! :)”

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Posted 3 years ago

“Helpful staff when I asked question about cranks amd got straight answer no beating around bush or pushed into some thing else”

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Posted 3 years ago

“4/5 excellent service, excellent delivery, excellent product line,excellent brands... but stock levels are unsatisfactory, I want more but there simply is no stock!. is there a pandemic or something what's going on?.”

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Posted 3 years ago

“Good service and quick delivery”

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Posted 3 years ago

“Pretty fast delivery! took about a week from dispatch date to Melbourne. Great quality products and decent prices. Would definitely recommend to a friend!”

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Posted 3 years ago

“My son is very happy with his product thank you. I’m sure we made it signature required but the parcel was left at the front door without a signature?”

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Posted 3 years ago

Hey Charlie, Thank you for taking the time to leave us a review, we are sorry to hear the items were left without a signature. I will contact our shipping provider and ensure this doesn't happen in the future. Massive thank you for your patience. -Jack

Posted 3 years ago

“Great service to help me get on a bike that would fit. Would definitely shop there again.”

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Posted 3 years ago

Thank you for taking the time to leave us a review, we appreciate all the support!

Posted 3 years ago

“Very comfortable - however wasn't noted that they were a men's size”

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Posted 3 years ago

Hey There, Thank you for taking the time to leave us a review, we will be sure to get this updated on our product listing. Have a great New Years. - Jack

Posted 3 years ago

“We paid the extra money for the BMX to come for our son’s bday mostly built. We ended up spending at least an hr or more working out the extra brakes, lights, pedals, wheel etc. i wouldn’t call it ‘mostly done’. Pretty dissapoint sw ed for the money we paid, would have brought local for it to be built if I knew this is how it would arrive.”

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Posted 3 years ago

“helpful crew. great product range.”

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Posted 3 years ago

“Our son loves his new SE Bronco bike. There was an issue with one of the components and the staff went out of their way to get me a replacement quickly so the bike could be ready for his birthday. Great service.”

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Posted 3 years ago

“Great service and prompt delivery.”

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Posted 3 years ago

“My order came from Lexx and the elbow pads way too big so I sent them back and I got some new ones it was very easily dealt with and for that I’m happy cheers guys”

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Posted 3 years ago

“Parts supplier supplying parts thats needed, all in all a smooth transition from ordering to parts arriving. Thanks again”

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Posted 3 years ago

Hey Craig, Thank you for taking the time to leave us a review, we appreciate the feedback. Regards

Posted 3 years ago

“I recently done an order of a few small parts to tidy up the bmx as I haven't thrown a leg over it in 2 years or so I bought the fit faf 20x 2.25 tyre for the front whitch I had religiously ridden for the past 8-10 years when I was riding oftern It was advertised as 'kevlar' but appon arrival it turned out to be a steel bead tyre I was mildly bummed about it as I use to pay the same price for a foldable kevlar tyre back in the hey day although I wasn't too concerned. Appart from that ,I've only got good things to say”

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Posted 3 years ago

We're pumped to hear you are back on your steed. We sincerely do appreciate your feedback and will endeavour to do our best to keep you stoked on BMX. While the Fit FAF tyres do still have Kevlar puncture-resistant construction, increasing costs in materials and production have meant that like many other tyre companies, they no longer have a folding option of the tyre and only offer a steel bead version. Please reach out if you have any concerns or see any way we could better our service to you. Ev and the team.

Posted 3 years ago

“Simple to use website, sometimes it doesn’t let me add things to my cart but other than that have absolutely no complaints! Quick and fast with the best prices Haven’t waited more than 3 days for any of my online orders Best bmx shop by far l.”

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Posted 3 years ago

Hey Willian, Thanks for the feedback! We are working on our site all the time to make it the best user experience possible. Cheers! Dave Dillewaard.

Posted 3 years ago

LUXBMX is rated 4.9 based on 5,672 reviews