LUXBMX Reviews

Name: LUXBMX
Address: 1 Burke Street, Woolloongabba
Rating: 4.89

4.9 Rating 4,969 Reviews

98 %

of reviewers recommend LUXBMX

4.9

Based on 4,969 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

279

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a few issues with my first order but have spoken to the guys and will give them another go. I know first impressions are important but no one is perfect and sometimes mistakes happen. We need to support local so give everyone a second chance.”

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Posted 3 months ago

“Product perfect as described. Only downside is their shipping, took 2.5 weeks to get to me.”

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Posted 4 months ago

Hey Brendon, Thanks for your review. Normally freight is a bit quicker to WA but a combo of a train derailment plus Black Friday volume slowed deliveries down. We do express post options that go via air which can help speed stuff up across this big old country of ours. We hope you'll give us another chance under regular circumstances :) Thanks! Mitch

Posted 3 months ago

“Lux is good”

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Posted 5 months ago

“Hi I’ve requested a return through the online form and haven’t heard back yet. Please let me know if I can ship back the shoes for return.”

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Posted 9 months ago

Hey Kenny, I'm so sorry for any inconvenience we may have caused you. I can see we emailed you return details back on the 7th of July. I can re-send the return information right now. If you haven't seen it in the next 20 minutes, maybe take a look in your spam/junk filter. I'm sorry again, but thanks for your patience. Ev

Posted 9 months ago

“The sprocket bent the first week of riding didn't even jump the bike”

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Posted 9 months ago

“Was heaps slower than first purchase. Was nearly a month. But I will still purchase from them. When they do contact,it's great.”

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Posted 10 months ago

“The courier was very slow and damaged the bars in transit. Courier FAIL!”

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Posted 1 year ago

Hey Glenn, We're sorry to hear about the damage from the courier. Did you happen to get any photos of the box showing mishandling? Shoot us through some photos of the damaged bars as well. We wish we could deliver everything ourselves so we could stop this kind of thing from happening. It's definitely frustrating to have this kind of thing happen. Thanks, Mitch.

Posted 1 year ago

“Was a bit disappointed when I got an email saying that they didn’t have the part I ordered in stock even though it said it was in stock online so I had to wait a while for it to get here but all in all product came in perfect condition”

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Posted 1 year ago

Hi Kaea, We are sincerely sorry that we had a stock error in our warehouse. I am happy to see that we managed to get the correct bars from the supplier for you and they have now been delivered to you. Thanks for your patience. Best wishes from all of us here at LUXBMX

Posted 1 year ago

“Bought new tyres for my sons bmx(also previously purchased bmx and parts from this store) but had to order in as none in stock. Gave my phone number and details to get a call back as I had explained that the bike was getting shipped interstate in a weeks time. I was told sure no worries delivery within 2-4 days and we will call in 2-4 days but after 6 days I called and the guy I spoke to struggled to find the order but assured me it "should be in" so I went into the shop to try and collect anyway and again waited for them to be located. The warehouse is a shambles with stuff everywhere, no wonder it was a struggle to locate anything. I got them eventually and fitted them just in time. Every time I have been in the store, staff are too "busy" talking to there buddies to talk you and barely show any interest. You supply great products but the customer service is underwhelming at best.”

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Posted 1 year ago

Hi Lindsay, We are terribly sorry about the experience you had with us. We strive to give our customers the best possible experience on every visit. We value all our customers and hope that this won't be the last time you shop with us, I know we can give you the experience you expect from us in the future. Thanks for the feedback, and if there was anything you wanted to discuss in person feel free to call the shop and ask for Tim. Cheers.

Posted 1 year ago

“Well I bought socks and you sent me the wrong socks so I had to return them for you to send me the correct ones.”

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Posted 1 year ago

Hi Ben, Thanks for your patience and understanding. We are sincerely sorry that we sent you the wrong socks. The correct socks are on their way to you and hopefully, you should have them any minute. Best wishes, Ev and the team @LUXBMX

Posted 1 year ago

“Hey guys pleased with how true the wheels are and the work, however there were marks on the rear rim and paint off the spokes , I understand you can take paint off when lacing wheels but probably the worst marking I’ve seen personally, doesn’t really matter as parts get marked and damaged when riding anyways but it’s not the best look to see newly build parts already marked”

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Posted 1 year ago

Hey Nick, Thank you for taking the time to leave us a review, we are sorry to see this has happened. I have just provided you with a return label via email. Please feel free to send the wheels back and we can happily rebuild the wheels free of charge, this definitely isn't the quality of product we want to supply. Massive thank you for your patience with the situation. We look forward to rebuilding the wheels and delivering a more acceptable product. Kind Regards

Posted 1 year ago

“I bought this water bottle with tube for my backpack to use while bushwalking . I messaged customer service to determine the length of the tube ( 50-54cm ) which I worked out would be just ok . Unfortunately for the tube to function for the whole contents of the bottle it needs to be at the bottom of the bottle which means it ithen isn’t long enough to use without taking it out of my backpack which defeats the purpose of why I purchased it . I suggest supplying a longer tube in future . Regards Peter Trevor-Jones”

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Posted 1 year ago

Hey Trevor, Thank you for taking the time to review us, we are super sorry this has happened to your water bottle, and we would love to come up with a solution to this problem, could you please send an email to: help@luxbmx.com It is great to remind ourselves that these water bottles are mainly designed to be used on a BMX track or at the skatepark, which is when the long straw comes into place, as the length of the straw tube is long enough to reach under the riders' full-face helmet allowing them to stay hydrated without having to remove their helmet every time they need a drink of water. I understand your frustration when you would have been trying to use this water bottle as a "hiking camel bag" as this water bottle would have performed terribly in that setting. Thank you again for the feedback, as we might look into the idea of bringing a hiking water bag into the market! STAYLUX

Posted 1 year ago

“Lux good delivery bad”

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Posted 1 year ago

Hi Gary, Thanks for taking the time to leave us some feedback. It's a shame to hear that there was an issue with the shipping. I had a quick look at the tracking information and it seems to indicate it took 2 days to get to you. Was there an issue with how it was delivered? Please feel free to reach out to the customer service team at help@luxbmx.com.au and we can certainly look into it for you. Ev, Mitch, and the team.

Posted 1 year ago

“One of the best ranges in aus.. good for the scene.. slow post would be dope if express was only the couple days or less”

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Posted 2 years ago

“Pretty good communication from LUXBMX however paid extra for faster shipping and it was the slowest shipping ever. Was aware of the delay from ordering to getting the item shipped. Once shipped, delivery took a long time despite paying for fast delivery. Seemed to be a waste of money paying extra.”

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Posted 2 years ago

“Happy with items purchased thought might throw stickers in as have spent a lot of money with many purchases over 2 months”

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Posted 2 years ago

“I ordered a set of 2.4” tyres and I got 2.2” tyres but I didn’t want to have to wait for new ones so I had to stick with the slimmer tyres”

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Posted 2 years ago

Hi Olivia, Thank you for reaching out to us. We are sincerely sorry to hear that you have received the wrong tyres. Usually, we can resolve issues like this within 1 business day. However, as you have decided to hang onto the tyres we have applied a credit to your account for a percentage of the tyres total value. Please don't hesitate to get in touch with us if you have any further questions or concerns. Kind Regards Dale

Posted 2 years ago

“Have spent $3k + at lux last few months. Communication by email - Jack or Jake has been positive and usually helpful. Only disappointing aspect on a $2k wheel build, I asked for rear cog etc. this wasn’t fitted and was sent in pack with spacers but without locknut. Now it’s turned out 3 extra weeks to complete the build.”

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Posted 2 years ago

Hey Robert, Thank you for taking the time to leave us a review, I want to personally apologize for dropping the ball with the locknut. It completely went over my head when setting up the order, nevertheless, we were glad we could get a locknut sent out as soon as you bought it to our attention. Massive thank you again for your patience with everything, have an amazing rest of your week. Kind Regards -Jack

Posted 2 years ago

“Bought a helmet in gloss black for a gift, received a matte black helmet.”

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Posted 2 years ago

Hi There, We are very sorry to hear that you have been sent the wrong helmet. If you could please get in touch with us we would be happy to get the helmets swapped out for you. Once again we are sincerely sorry for this mistake and look forward to hearing from you so we can resolve this situation for you. Cheers Dale

Posted 2 years ago

“Overall experience good apart from bike coming with the wrong petals Had to steal the panels off my bike so my son could ride it that day”

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Posted 3 years ago

Hey Joseph, Thank you for taking the time to give us some feedback. We are extremely sorry to hear that you never received any pedals with the bike. We can see you never reached out to our customer service team. We would have happily got some replacement pedals expressed shipped out that same day. We do thank you for your patience and understanding with the situation, please check your email as our customer service team has gotten in touch with you. Have a great weekend.

Posted 3 years ago

LUXBMX is rated 4.9 based on 4,969 reviews