LUXBMX Reviews

Name: LUXBMX
Address: 1 Burke Street, 1 Burke Street, Queensland
Rating: 4.90

4.9 Rating 5,672 Reviews

98 %

of reviewers recommend LUXBMX

4.9

Based on 5,672 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

498

Anonymous

Anonymous // 01/01/2019

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“I ordered a set of 2.4” tyres and I got 2.2” tyres but I didn’t want to have to wait for new ones so I had to stick with the slimmer tyres”

Helpful Report

Posted 3 years ago

Hi Olivia, Thank you for reaching out to us. We are sincerely sorry to hear that you have received the wrong tyres. Usually, we can resolve issues like this within 1 business day. However, as you have decided to hang onto the tyres we have applied a credit to your account for a percentage of the tyres total value. Please don't hesitate to get in touch with us if you have any further questions or concerns. Kind Regards Dale

Posted 3 years ago

“Have spent $3k + at lux last few months. Communication by email - Jack or Jake has been positive and usually helpful. Only disappointing aspect on a $2k wheel build, I asked for rear cog etc. this wasn’t fitted and was sent in pack with spacers but without locknut. Now it’s turned out 3 extra weeks to complete the build.”

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Posted 3 years ago

Hey Robert, Thank you for taking the time to leave us a review, I want to personally apologize for dropping the ball with the locknut. It completely went over my head when setting up the order, nevertheless, we were glad we could get a locknut sent out as soon as you bought it to our attention. Massive thank you again for your patience with everything, have an amazing rest of your week. Kind Regards -Jack

Posted 3 years ago

“Bought a helmet in gloss black for a gift, received a matte black helmet.”

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Posted 3 years ago

Hi There, We are very sorry to hear that you have been sent the wrong helmet. If you could please get in touch with us we would be happy to get the helmets swapped out for you. Once again we are sincerely sorry for this mistake and look forward to hearing from you so we can resolve this situation for you. Cheers Dale

Posted 3 years ago

“Overall experience good apart from bike coming with the wrong petals Had to steal the panels off my bike so my son could ride it that day”

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Posted 4 years ago

Hey Joseph, Thank you for taking the time to give us some feedback. We are extremely sorry to hear that you never received any pedals with the bike. We can see you never reached out to our customer service team. We would have happily got some replacement pedals expressed shipped out that same day. We do thank you for your patience and understanding with the situation, please check your email as our customer service team has gotten in touch with you. Have a great weekend.

Posted 4 years ago

“Hey, you people are ace to be doing this. 5 star but i recently purchased some odyssey 24" tyres because specs said 100 psi on your site. They arrived and 35-65. I already had 65 psi max tyres on”

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Posted 4 years ago

Were sorry to hear about the issue that you had with our product listing. We will be looking into this and getting it rectified straight away.

Posted 4 years ago

“Have dealt with you guys a few times, normally good. Sadly i cant say the same this time. This order was paid for in the 3rd of July and we still dint have the parts. I realise its a tough time at the moment but some correspondence regarding the issues would have been nice. Cheers”

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Posted 4 years ago

Hey Garth, We are extremely sorry we have let you down, there was an internal error delaying your order which was our fault. We have completely refunded your shipping costs, once again please accept our deepest apologies for the delay in receiving your order. Regards

Posted 4 years ago

“you need a show room”

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Posted 4 years ago

Hi Charles, Thanks for taking the time to leave us feedback. We certainly do take on everything in the effort to provide better service for our customers. We have recently relocated and our new showroom is now open at: 1 Burke Street, Woolloongabba. While the vast majority of our customers are online only and will never step foot in our showroom, we will always value the core BMX connection to a physical location. Current COVID restrictions have certainly affected our ability to provide a safe retail experience. In the interest of sticking to social distancing regulations, we are limited to having 6 customers in the showroom at any time. We sincerely appreciate your patience and hope things will be back to normal soon. Thanks again for your feedback.

Posted 4 years ago

“Great bike for my son and tip-top customer service!”

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Posted 4 years ago

Justin, Our pleasure mate. Please let us know if ever you feel there is anything we can do to improve our service.

Posted 4 years ago

“send me wrong size ask for Do you want to review Salt Junior Front Load Stem / 1-1/8 40mm / Black and u send me 24mm so have to buy one from a bike shop not good 1/2”

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Posted 4 years ago

“The chain breaker broke so can Yous send a new one please”

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Posted 5 years ago

“The shipping has been starting to get longer from when I first started ordering from you guys but the product is always the right one and always what I ordered”

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Posted 5 years ago

“The order was delivered in a timely manner”

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Posted 5 years ago

“too expensive”

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Posted 8 years ago

“Package arrived in a very timely manner, but at a cost. There was only small bubble wrap around the frame and the box was all but destroyed in shipping. Upon unpacking and inspecting, the top bearing race on the top tube had been dented in on the front from the box being dropped/lack of packing protection. I ordered a set of handlebars and they had more packaging material than the whole frameset.”

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Posted 5 years ago

“The cassette stuffed up”

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Posted 8 years ago

“I normally put 5 stars but this time only 3 cause the postal time was too long. You might say that that is not Luxbmx but I disagree. If I was the ceo-boss I?d contact them and say customers are getting a great service off us and let down by the postal side of things. If the postal service is not providing the expected service they shouldn?t charge LUX full tilt.”

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Posted 5 years ago

“The brake itself is fine but the short cable wrong length for our bike so inadvertently to make my own pulley cable”

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Posted 6 years ago

“Ease of use of the site was good and email communications after the purchase were great. I?m not sure if the bike was assembled by GT or Lux, but the chain guard was not fitted correctly and was rubbing on the back of the chainring and crank. A couple of the screws were cross threaded for the chain guard as it did look like a ?one size fits all? type chain guard, one of the screws looks like it didn?t line up so the surrounding area is very scratched up. The spacers on the back of the rear brake that have the concave surface were 90 degrees out, which could easily come loose and cause the brakes to malfunction as they would be quite loose. Overall I would use them again, but would definitely hope for a better assembly of the bike next time.”

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Posted 5 years ago

“We had issues trying to convert from the quote to a payment. Site is a pain to use and prices jump around so frequently”

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Posted 5 years ago

“Great job quick delivery”

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Posted 6 years ago

LUXBMX is rated 4.9 based on 5,672 reviews