LUXBMX Reviews

Name: LUXBMX
Address: 1 Burke Street, 1 Burke Street, Queensland
Rating: 4.90

4.9 Rating 5,672 Reviews

98 %

of reviewers recommend LUXBMX

4.9

Based on 5,672 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

498

Anonymous

Anonymous // 01/01/2019

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“Left a wheel for hub service, 1 week later an nobody had laid a finger on it .Staff promptly attended to on realization an discount was given accordingly. Overall ,a preventable situation.”

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Posted 5 years ago

“LUXBMX was great, but I think they should use a different Courier. I waited more than a month for my delivery - in the same city as Lux.”

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Posted 5 years ago

“Forks had light scratching even though they were packaged correctly.”

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Posted 6 years ago

“Shipping took longer than it was estimated”

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Posted 6 years ago

“Communication average. Recieved bike upside down in box. Box was opened. Slow freight for 105 dollar box. Handle bars hanging out of box. Probably wont be a return customer.”

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Posted 6 years ago

“Hi guys! Overall, you guys as an organisation did a great job. The only reason for the markdown was the Colony Sweet-tooth sticker pack was missing the top tube stickers from the pack.”

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Posted 7 years ago

“Time for delivery was really good but the bike was assembled very poorly”

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Posted 5 years ago

“The bike come in a different box to the bike ordered and was floor stock for the price I was paying I didn?t think I would be getting floor stock”

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Posted 6 years ago

“Efficient service”

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Posted 5 years ago

“great service”

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Posted 5 years ago

“The order was super quick , unfortunatley it went downhill like a cheap bike from there . The forks were the wrong size , the headset was all over the place loose in the box and ss it turns out it too was incorrect and there was no front axel ! They were however very quick to respond and sort it out . Although when the new gear turned up there was no spacer rings for the bars / headset ! Luckily the bits thst were there from the original headset had just enough bits to complete the bike.”

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Posted 5 years ago

“Sent wrong product and website is a pain to navigate due to it being slow”

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Posted 7 years ago

“Purchased a helmet. The helmet took longer then expected to be delivered and disapointing that I had to go pick it up from our local post shop. There was no attempt of delivery. However, when emailed to query where was the helmet, I was impressed by the quick response. Thank you for that. All in all, the product was well worth the money spent.”

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Posted 5 years ago

“Servive was good postage was fast for size of package but unfortunately there is abit of play in the crank after riding it twice and when i mean riding im a female and i use it to get to work and the shops so i dont go hard like most people would.. other than that i love the bike”

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Posted 5 years ago

“Just slow to process order. Granted it was over new year period but still took nearly 1 month to receive products.”

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Posted 5 years ago

LUXBMX is rated 4.9 based on 5,672 reviews