Hy Crystal, there seems to be a problem with the shipping address. Our Customer Service team is looking into it and will be in contact with you soon. We are sorry for the inconvenience.
“I never received the order I placed. I have tried to contact someone via phone, email, and social media. I am not getting a response. I would just like a refund!”
Hi Angela, we tracked your order and it shows that it was delivered on April 12. Obviously, something went wrong and you didn't receive it. Our Customer Service team will be reaching out to you directly. We are really sorry that this problem has impacted you. But rest assured we will take care of this.
“I love Luxie brushes! I got a small set with a precision blender a while back, and realized after a while it was the first brush I always reach for when doing my eyeshadow. Now I’m in the process of switching over all my eye brushes to Luxie, and bought the Gaea set again just for that same brush.
I also love the flat foundation brush in the Gaea set for applying masks, and get a lot of use out of the blending and shader brushes I bought separately. I really can feel and see a difference in quality with all of these.”
“I love the quality of brushes! They are my everyday brushes. The sales are great too. I was able to snatch up a couple specific brushes during the sale. Shipping and payment is unproblematic. The quality of the brushes are great. I have washed them numerous times and I have no problem of shedding. Only one brush is starting to crack at the handle.
I also like the limited edition brush handles and pro brushes Luxie has.”
“The customer service was fantastic. I have been experiencing much trouble from USPS lately as this is the second time the post office has lost a package of mine. Although most of my past complications with USPS have yet to be resolved, Jenean has been there to help me retrieve my order the whole way through. It’s been very easy to get a hold of somebody for help, I get to talk to the same person every time, and the responsiveness is instant. We were able to get things squared away so that I can once again look forward to my first Luxie purchase! Thanks!”
Thank you for letting us know about this problem. There appears to be an error with the mailing address on your order. Our customer service team will reach out to you directly.
“Wow! I ordered these brushes because I thought they were cute. Little did I know how amazing they were going to be! Soft and full brushes place the product on your face and eyes in a beautiful way. I find myself using less product as a result. The bonus was it only took them three days to get to my home! Some companies don’t even ship until after three days! Wows all around. Well done Luxie!”
There seems to be a real problem as Luxie does not have brown brushes in our line. Our customer service team is reaching out to you directly to understand what happened. We will take care of this for you ASAP.
“Never received the set I paid $200 for & the app route won’t help me unless I get the police involved which is just bulls***!! I’ll never buy from luxie again!”
