Luxury Spa Robes Reviews

Name: Luxury Spa Robes
Rating: 4.61

4.6 Rating 123 Reviews

89 %

of reviewers recommend Luxury Spa Robes

4.6

Based on 123 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just know, if you neednto return your product, there is a return fee. On top of that, the return process is very frustrating. It's about a 3 to 4 step process, but each process intels you waiting for a response from the company. Just make sure you do not have to return your item.”

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Posted 1 year ago

Thank you for your feedback Karen, we are so sorry for your negative experience with our returns system. Because we are a small business and pay for all the shipping TO our customers, we only charge a small shipping fee to cover returns. And we are working as quickly as possible to approve all returns in a timely manner. As promised, we refunded you in full for your return shipping.

Posted 1 year ago

“Communication with this company is AMAZING!! Plus my husband loves his new robe!!”

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Posted 1 year ago

“The robe is well made and fits true to size. The terry cloth on the inside is a little on the thin side”

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Posted 1 year ago

“The quality of these robes is unsurpassed. They are heavy (in a good way) and have a terry layer on the inside that is fantastic at absorbing water, so they are perfect for getting out of the shower or hot tub. I have bought two in the last month. Highly recommend!!!!”

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Posted 1 year ago

“I first purchased a $29 waffle cotton wrap from Amazon but it was so flimsy I sent it back. Then I bought from Luxury Spa Robes, spent $60, and was well worth it. It is a beautiful, quality wrap. Very happy with it!”

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Posted 1 year ago

“To be honest, we were disappointed in the quality and sizing of the robe. While the outside is nice and the color is exactly what we hoped, the inside of the terry robe is awful. It's rough, scratchy, shockingly thin, and feels very cheap and low-end. It is not a comfortable and luxurious robe. It is not a robe you can't wait to put on. The sizing is also a disappointment. We got two robes. One was a medium so it would fit any of our female or smaller guests. The length is ridiculously long. It is to the floor. We are going to have to get it hemmed. Overall, not at all what we expected based on the reviews and the price. Had it not been for our timeline and the color (Eucalyptus-- which we wanted, but was difficult to find), we would have returned them. I was going to get my husband one in white, but after the quality of the terry and having to invest even more to hem them because of the length, I have decided to get him a robe elsewhere.”

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Posted 1 year ago

“The shipping was very fast”

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Posted 1 year ago

“A great customer friendly service with Luxury Spa. Product quality as described.”

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Posted 1 year ago

“I have made 3 custom orders (custom logos) from them and all have been perfection! Kelly has been so easy to work with. Robes are cozy!”

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Posted 1 year ago

“I recently purchased 2 fabulous spa robes. One for me and one for my husband. They are both beautiful and extremely comfortable. The fit is perfect. The quality is truly amazing and elegant.”

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Posted 1 year ago

“My new robe arrived promptly, and is just as I expected. This is my third purchase from Luxury Spa Robes, but not my last. Mk”

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Posted 1 year ago

“These were a wedding gift for a friend's second wedding. They were shipped to them, so I only saw a picture. They said they were beautiful, and super comfy soft. I had "Mr." In white thread on the charcoal one, as black was out of stock in Medium, and "Mrs." in black thread on the white, size Small. They said they fit well.”

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Posted 1 year ago

“This is my second robe of this type. The first lasted a decade and is only being relegated to backup as I have stained it a bit. The look is luxurious and the feel of the inner lining is plush and comfy. I wear it every morning!”

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Posted 1 year ago

“Prompt service. Quality products.”

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Posted 1 year ago

“My family and I love these robes! The quality is top notch, super soft, lightweight and comfortable.”

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Posted 1 year ago

“The robe I received was not the robe that I ordered. I have called several times (no one answers), left several voice mails and have not yet heard back. Very disappointing customer service.”

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Posted 1 year ago

I'm so sorry you had a disappointing experience Laurie. We never received a voicemail or email from you, or we would have been more than happy to correct this mistake :) We pride ourselves on great customer service, so this is very out of the ordinary and we will be reaching out to get you the right robe.

Posted 1 year ago

“I bought a 5xl microfiber terrycloth-lined robe as a gift. It is beautiful but when she tried it on it gaped open from her knees on down. We were hoping, since I bought the largest size offered, it would wrap completely around her. Luxury did offer for me to return it and gave me an option for a larger size at no cost to me but she decided it was an ok fit. I felt the sizing could have been more accurate because the 5xl was more a 3xl”

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Posted 2 years ago

“I've stayed in the best of the best motels hotels and air b n b's. This robe is better than any of theirs so far. I have the X/XL size and I'm a 5'9" Slim man. The length is perfect even walking up stairs, it doesn't drag the stair in front of you. Standing straight, it just comes to the top of your arch. It is so absorbent, I think about putting it on and I'm already dry.”

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Posted 2 years ago

“My husband loves them. All different kinds. All great. The heavier one seems to get a lot of balls on it. If you try to trim it just makes a hole.”

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Posted 2 years ago

“I would definitely do business with this company again. Excellent service and communication. They kept me informed when they thought there might be a short delay on my order, but it actually arrived within a time frame that was perfect.”

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Posted 2 years ago

Luxury Spa Robes is rated 4.6 based on 123 reviews