Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.88

4.9 Rating 3,787 Reviews

98 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,787 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“There wad a mix up with our booking, looked like we would spend 5 days in our car, UNTIL, Michelle helped us. We had a new booking arranged, 5mins from original booking . The upgraded room at No cost to us. Thank you Luxury Escape . Huge THANK YOU to Michelle. Regards P & K.”

Helpful Report

Posted 1 month ago

Dear Peter, Thank you so much for taking the time to give us a 5-star review. We are very sorry to hear about the mix up with your booking, but we are thrilled to know that Michelle was able to save the day and arrange a new booking for you. We will be sure to pass on your praise to Michelle for providing exceptional service.

Posted 1 month ago

“My wife and I took a Luxury Escapes package for five nights (11 Mar to 16 Mar 2024) at The Leela Raviz Ashtamudi, Kerala. Luxury Escapes has never ever failed us. Each holiday has been better than the best…..and especially this one. The number of inclusions that come with all LE packages is real value for money. The stay at Lake Ashtamudi was an extremely enjoyable escape….the breath-taking views, mesmerising ambience, delectable food, and courteous and helpful staff left a lasting impression on us. Thanks Luxury Escapes for putting it all together for us. God Bless!!”

Helpful Report

Posted 1 month ago

Hi Sanjeev, thank you so much for your wonderful 5-star review! We're thrilled to hear that you and your wife had such a fantastic experience during your five-night stay at The Leela Raviz Ashtamudi in Kerala. We are delighted to know that Luxury Escapes has consistently exceeded your expectations and that each holiday has been better than the best. It's great that the inclusions provided in our packages have provided real value for money. We're especially happy to hear that your stay at Lake Ashtamudi was such an enjoyable escape. Thank you once again for your kind words and for choosing Luxury Escapes. We truly appreciate your support. May you continue to have amazing experiences with us!

Posted 1 month ago

“Needed to cancel our dates for a package we had bought and was helped very promptly by Iris”

Helpful Report

Posted 2 months ago

Thank you so much for your 5-star review! We are absolutely thrilled to hear that you had a wonderful experience with us. It's great to hear that Iris was able to promptly assist you in canceling your dates for the package you had purchased.

Posted 2 months ago

“Great service and quick revert by Iris from Luxury escapes. Thanks”

Helpful Report

Posted 2 months ago

Dear JWALANT, thank you so much for your 5-star review. We're thrilled to hear that you had a positive experience with us, and we will pass on your kind words to Iris, who provided great service and a quick response.

Posted 2 months ago

“They find real gems in the heart of the city! Como Metropolitan, Singapore was just the ideal hotel for our 10th anniversary and our child's 5th birthday celebrations. Luxurious modern hotel with amazing rooms and staff. Keep up the good work!”

Helpful Report

Posted 2 months ago

Dear Akshat, Thank you so much for your fantastic 5-star review! We are absolutely thrilled to hear that your stay at Como Metropolitan, Singapore, was amazing and that it was the perfect hotel for your special celebrations. We look forward to seeing you on many more escapes!

Posted 2 months ago

“Easy booking process. Luxury inclusions on offer with certain deals is fantastic. Recently completed a stay at Paradox Resort in Karon Beach, Thailand and the inclusions were superb. Have used Luxury Escapes twice now (Rome and Thailand) and another booked for 2025 to Porto in Portugal, again with really good inclusions and great value for money.”

Helpful Report

Posted 2 months ago

Dear Gary, thank you for your 5-star review. We're thrilled to hear that you've had a positive experience booking with us and that you've enjoyed the luxury inclusions offered with our deals. It's also great to know that you enjoyed your stay at Paradox Resort and that the inclusions provided were superb. It's fantastic that you have previously enjoyed LE deals, and we couldn't be more excited about your upcoming trip to Porto in Portugal in 2025. We're certain that you'll have another incredible experience with your package.

Posted 2 months ago

“This is our first booking through Luxury Escapes: a 3 week at at Nora Buri in Koh Samui. We loved it. From our own private pool to the gym to the most kind and generous staff members. We would highly recommend it!”

Helpful Report

Posted 2 months ago

Hi there, thank you so much for your glowing 5-star review! We truly appreciate your feedback and are thrilled to hear that you loved your first booking with us at Nora Buri in Koh Samui. It sounds like you had an amazing experience, from enjoying your own private pool to making use of the gym facilities. It's also great that the hotel staff were kind and generous during your stay.

Posted 2 months ago

“Ease of doing business. When I had a query it was answered promptly. Very unsure of using an online company but turned out they were more helpful than the instore company that I usually use. Special thanks to staff, Rowah E and Vynka B.”

Helpful Report

Posted 2 months ago

Hi Colleen, thank you for your 5-star review! We truly appreciate your kind words and are thrilled to hear about your positive experience with us. We are delighted to know that both Rowah E and Vynka B were able to address your query promptly and provide you with exceptional customer service. They are valued members of our team, and we are thrilled that their assistance made a difference during your interaction with us.

Posted 2 months ago

“First time using luxury escapes and was not disappointed. We got a great deal for the Banyan tree in Bangkok and the extras included in the package were super useful. Easy and straightforward to make the booking, no issues whatsoever. I would suggest to always check against other online providers to make sure you are getting the best deal if you have a particular hotel in mind but sometimes they really do have amazing offers here. Just waiting now to find my next holiday destination on Luxury escapes!”

Helpful Report

Posted 2 months ago

Hi Andra, Thank you so much for your amazing 5-star review. We are thrilled to hear that you had a fantastic first experience with LE and that you were not disappointed. We hope to continue exceeding your expectations in the future, and we can't wait to see where your next escape takes you!

Posted 2 months ago

“Suyog was extremely helpful and made it happen when I needed assistance to change my dates. Thank you Suyog! 😊”

Helpful Report

Posted 2 months ago

Thank you so much for giving Suyog a fantastic 5-star rating! We truly appreciate your feedback and are delighted to hear that you had a wonderful experience.

Posted 2 months ago

“Absolutely love Luxury escapes have used at least 10 plus trips and we could not be happier The Prices could not be better BUT MORE IMPORTANTLY WHAT THEY PROMISE IS VERY ACCURATE AND THEY WORK WITH YOU to make your perfect holiday.Excellent Service and very accommodating!”

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Posted 2 months ago

Thank you so much for your amazing 5-star rating of Luxury Escapes! We truly appreciate your loyalty and trust in us. We are thrilled to hear that you couldn't be happier with your experiences with us on all your escapes!

Posted 2 months ago

“Great customer service from Emily V and will definitely book through Luxury Escapes again. Best prices and inclusions can’t be beaten”

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Posted 2 months ago

Thank you so much for your 5-star rating of Luxury Escapes! We are truly thrilled that you had an outstanding experience with us and Emily.

Posted 2 months ago

“I would always use Luxury escapes now for long haul holidays, their many inclusions make the difference between choosing them over another holiday company. Easy to navigate website and competitive pricing.”

Helpful Report

Posted 2 months ago

Thank you so much for your outstanding 5-star rating of Luxury Escapes! We are thrilled to hear that you enjoyed your experience with us and that you would now choose Luxury Escapes for your long haul holidays.

Posted 2 months ago

“Good to inform u that Tanya was really very very helpful in solving my booking problem....a big thanks to her 😀”

Helpful Report

Posted 2 months ago

Dear Aashish,Thank you so much for your fantastic 5-star rating of Luxury Escapes! We are thrilled to hear that you had a wonderful experience with us. Your support means the world to our team!

Posted 2 months ago

“Excellent customer service from Iris using the company’s WhatsApp service. I was replied to within a couple of minutes and promptly had my issue fixed. Grabbed a great deal and looking forward to my holiday! Thanks again Iris and Luxury Escapes.”

Helpful Report

Posted 2 months ago

Thank you so much for your fantastic 5-star rating of Luxury Escapes! We truly appreciate your feedback and are thrilled to hear that you had an excellent experience with Iris.

Posted 2 months ago

“Fantastic added value package at a great price. Great customer service.”

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Posted 2 months ago

Thank you, Chris, for your outstanding 5-star rating of Luxury Escapes! We appreciate your feedback and are delighted to hear that you had a fantastic experience with us.

Posted 2 months ago

“What a glorious stay at Kayumanis Jimbaran Villa with a Luxury Escape Package. I booked on line and had no issues. I was kept well informed as the travel date became closer. My only disappointment is that you can no longer collect Qantas points through LE.”

Helpful Report

Posted 3 months ago

Thank you so much for your fabulous 5-star rating of Luxury Escapes! We are thrilled to hear that you had a glorious stay at Kayumanis Jimbaran Villa. We're sorry about the Qantas points but unfortunately our partnership with Qantas has ended.

Posted 2 months ago

“Iris D gets more than a 5 star review! What an absolute star of an employee, Luxury Escapes are lucky to have her! We had an issue with booking in our preferred travel dates and Iris did everything in her power to help us! Thanks Iris and thanks Luxury Escapes! Highly recommended.”

Helpful Report

Posted 3 months ago

Dear Rachel, thank you so much for your 5-star review. We're glad to hear that Iris D went above and beyond to assist you with your preferred travel dates. Iris is an absolute star employee, and we consider ourselves lucky to have her on our team. Your recognition of her efforts means a lot to us.

Posted 3 months ago

“There are some great inclusions with many of the holiday deals. Easy to navigate the website and pricing with no additional costs. I have used Luxury Escapes several times now and will continue to do so.”

Helpful Report

Posted 3 months ago

Dear Steve,Thank you so much for your 5-star review. We're absolutely thrilled to hear that you found our website easy to navigate and pricing transparent with no hidden costs. We're also delighted to know that you have chosen Luxury Escapes repeatedly for your holiday bookings. Your continued trust and loyalty mean the world to us, and we look forward to seeing you on many more escapes!

Posted 3 months ago

“It’s so crazy that the first time I became aware of Luxury Escapes, I thought it must be something dodgy. Then I came across somebody who had travelled with them and was raving about them so I booked my very first one to Thailand. So I was very anxious indeed about going that far for the first time on what I considered to be a dodgy company. So I’m telling you that everything that is offered is what you get. I was astounded at the quality of the accommodation on our first trip, and all the extras that came along with it. I thought we might be treated differently because we were on a Luxury Escapes package but no that is definitely not the case. Last week I just came back from my 12th holiday with Luxury Escapes and this time I took friends and they are all waiting for me to book another holiday for them , where we can travel together again on these great packages. Now two years ago or 18 months ago, I’m not sure what but I made a booking for a friend of myself to go into state in Australia and I booked the accommodation for one month, and when I booked the flights, I booked the wrong month . I was sitting on the couch and I had this epiphany all of a sudden that I’ve done something wrong and I had a look and realised I had stuffed up big time. I immediately got onto Luxury Escapes, and I often if it’s busy will just send a message through messenger and you get a very quick response. Long story short of me panicking and this whole thing was fixed by the next day flights and everything I could not believe it. Anyway I cannot and I stress cannot recommend this company enough. When I travel overseas, I do all of my stopovers using Luxury Escapes to have a mini break for three or four days in whatever country it is, and it’s very cost-effective. And they are always luxurious accommodation that I’ve booked. I have three more currently booked in. In fact next week I am on another one up in Northern New South Wales for three nights , as I make my way to northern Queensland. I can’t wait. So thank you Luxury Escapes you’re an absolute gem”

Helpful Report

Posted 3 months ago

Dear Karen, thank you so much for your incredible 5-star rating and kind words! We are thrilled to hear about your positive experiences with our company and how we have exceeded your expectations. It's amazing to hear that even though you initially had doubts about our services, you took the leap of faith and were pleasantly surprised. We understand that trusting a new company can be nerve-wracking, so we are glad we were able to provide you with an incredible first experience in Thailand. Your recommendation means the world to us, and we are delighted to have you as a frequent traveler with us. Once again, thank you for your fantastic review. We look forward to creating more incredible travel experiences for you in the future.

Posted 3 months ago

Luxury Escapes is rated 4.9 based on 3,787 reviews