Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.88

4.9 Rating 3,791 Reviews

98 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,791 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Good helpful customer service from Josephine when I rang”

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Posted 6 months ago

Thank you for this 5-star review! Josephine is amazing.

Posted 6 months ago

“Josephine was lovley. She assisted me with my request, extremley helpful. THANKYOU”

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Posted 6 months ago

Thank you so much Tracey for your 5 star rating of Luxury Escapes! We are so glad to hear that Josephine was lovely and was able to assist you with your request.

Posted 6 months ago

“Will was friendly and efficient and resolved my issue quickly after contacting the hotel and giving me a call back”

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Posted 6 months ago

Thank you, Stephen, for your 5-star review of Luxury Escapes! We’re so pleased to hear Will was able to provide such excellent customer service!

Posted 6 months ago

“Josephine answered my call very quickly, was very polite and easy to talk to. She emailed my reply to me within a few minutes and my problem is now resolved. Thank you, Josephine.”

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Posted 6 months ago

Thank you Christine for your 5 star rating! We're really glad to hear that Josephine offered amazing customer service.

Posted 6 months ago

“Absolutely perfect. Mitch R handled an issue I had unintentionally created with dignity, kindness and support. Made me feel so much better about my own stupidity!!! Thanks Mitch R”

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Posted 6 months ago

Thank you for the glowing 5 star rating, Rosemary! We're so glad you had an amazing experience with Mitch and that they were able to make you feel better about an unintentional error.

Posted 6 months ago

“Excellent professional and diligent support from Xavier and Josephine for our Cairns booking. Thanks for making the booking process easy for us.”

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Posted 6 months ago

Thank you so much, Eric, for your five-star rating of Luxury Escapes. We appreciate your kind words about our staff - Xavier and Josephine - and we are glad that they were able to make your booking process hassle-free.

Posted 6 months ago

“Nicole C was fabulous in assisting with booking dates at our selected resort when not available to do online or in the app. Professional, prompt and thorough service. Thank you Nicole C”

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Posted 6 months ago

Thank you for giving Nicole's service a 5-star rating, Jan! We are pleased that she was able to provide you with your preferred travel dates.

Posted 6 months ago

“Value for money. Fantastic customer service - they are understanding, patient and super efficient in providing a response. You don't have to speak to a 'robot' or answering machine. You converse with a warm, friendly, helpful, effective human.”

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Posted 6 months ago

Thank you so much for your 5 star rating! We are delighted that you found our customer service to be understanding, patient, and efficient in providing a response.

Posted 6 months ago

“Good customer service”

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Posted 6 months ago

Thank you Minakshi for your 5 star rating of Luxury Escapes!

Posted 6 months ago

“More than happy with the service received from Will. He was very helpful and made everything so easy. Margaret Hayes”

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Posted 6 months ago

Thank you, Margaret, for your glowing 5 star rating and kind words about Will's service! We will share this with the team.

Posted 6 months ago

“Great customer feedback from Josephine... lovely front person for your company”

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Posted 6 months ago

Thank you so much for the 5 star rating of Josephine! We will share this with Josephine.

Posted 6 months ago

“I I found Josephine most helpful and a pleasure to deal with”

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Posted 7 months ago

Thank you so much for the amazing 5 star rating of Josephine's helpful assistance!

Posted 7 months ago

“Listen well and resolve issues”

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Posted 7 months ago

Thank you for your 5 star rating of Luxury Escapes! We appreciate your feedback.

Posted 7 months ago

“Thank you Katja -- excellent service & a friendly ,kind voice again -- a pleasure doing business with you John Caska”

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Posted 7 months ago

Thank you for your generous 5-star rating of Katja's amazing assistance. We will share this with Katja and the team.

Posted 7 months ago

“Very helpful”

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Posted 7 months ago

Thank you for the 5-stars!

Posted 7 months ago

“Can’t thank Will enough for his understanding when I called about an escape I had booked . His follow up and phone manner was brilliant. Thanks again Will”

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Posted 7 months ago

Thank you so much for your 5-star rating, Greg! We are so glad to hear that Will was able to help you with your booking and that his follow up and phone manner was top notch.

Posted 7 months ago

“I would like to thank Natasha K sooo much for her assistance cancelling out booking. I was getting nowhere with other people in your company & had decided that your company wouldn't be a consideration for us in the future but i was just lucky enough on one of my phone calls to get Natasha on the other end. We will definitely be happy to use your company for future travels. Natasha was in contact constantly with updates on our issues. We had to cancel due to a very serious health issues with my daughter in-law & Natasha just made this process that much easier for me to deal with under the pressure i was already feeling. Thank You Natasha 💖”

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Posted 7 months ago

Thank you so much, Karen, for your 5 star rating of Luxury Escapes! We truly appreciate your kind words about Natasha - she is a wonderful asset to our company and always provides excellent support and service.

Posted 7 months ago

“Kirsty B provided impeccable service and support throughout the booking process. In spite of our several ‘voltes face’ over our specific needs and dates Kirsty B was always good humoured and nothing was ever too much trouble. At every stage she and LE only wanted to provide us with the very best value deal to meet our challenging needs. Truly top quality! Thank you.”

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Posted 7 months ago

Thank you for your 5 star rating of Luxury Escapes! We are thrilled you had such a positive experience when booking with us and are really glad that Kirsty provided impeccable service and support.

Posted 7 months ago

“Your agent Will was a terrific help. He took control, was empathetic to my situation and sought to resolve my issue immediately, instead of leaving me to await a response at some other time by some other agent (maybe), some time down the track (maybe). Seriously good customer service. Many thanks to Will.”

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Posted 7 months ago

Thank you so much for your wonderful 5 star rating, Jan! We're so thrilled to hear that Will provided you with terrific service and was empathetic and attentive to your needs.

Posted 7 months ago

“Thank you Josephine for the smooth handling of our booking. We look forward to our holiday.”

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Posted 7 months ago

Thank you for the 5 star rating. Have an amazing holiday!

Posted 7 months ago

Luxury Escapes is rated 4.9 based on 3,791 reviews