Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,878 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,878 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Beware of the surcharges. I booked a hotel stay buy now use later when I went to book the trip there was surcharge that doubled the price of the stay and made it more expensive then what I could book it directly through the hotel for. They refused to give me my money back only said they would give a credit because in the fine print it says surcharges may apply. Very deceptive company.”

Helpful Report

Posted 4 years ago

“Booked 3 seperate suites for family holiday. Realised I couldn't book all 3 rooms online, so I called customer service for assistance. 1ST CALL, no call back or email as promised, we provide the operator with different dates from march to august to book. 2nd call (after 1 week) she advised that a full refund would be provided after she cancelled the current booking for 1 room at RACV. She also mentioned that it is not her fault that no one got back to me. 3rd call (after no email or call back), was told that you can not get any refund, but she needed to contact RACV to see if she could book all 3 rooms at once....which could have been done in call 1. Call 4, I was told we can cancel the useless 1 room booked....but NO REFUND WOULD BE PROVIDE IN A VERY NON CUSTOMER SERVICE WAY. 'WORST CUSTOMER SERVICE EVER'”

Helpful Report

Posted 4 years ago

“BEWARE - LIES and MISLEADING advertisement with Package holiday and no stress refund Don’t believe the advertising about their holiday packages being 7 day no stress refund. It is a lie and they have said they need to change their marketing. Probably been saying that for years. Their confusing fine print states refund for accommodation only. So when you buy a package holiday it’s not a true package as the flights come through the airline separately. I put in a complaint and as there is no complaints dept they just cancelled the accommodation without confirming with us and we were left with the flights. I have incurred costs to move things around so I use the flights and not lose my money and have booked accommodation with another agent. Will definitely not use Luxury Escapes again and warning to others about booking any domestic or international holidays.”

Helpful Report

Posted 4 years ago

“Booked a package through these guys, ran into issues rang to notify them and the guy I got this morning refused to help he was frustrating when I asked for a manager he said no there's none available and to call back later and terminated the call. Would I recommend booking thru them no”

Helpful Report

Posted 4 years ago

“BUYER BEWARE - I am so disappointed with my first (and last) experience buying a Luxury Escape holiday package. The most frustrating part has been trying to arrange a refund after LE couldn't provide the holiday on two separate occasions. I have found LE to be unreasonable and inflexible. No doubt LE's owners will be able to buy themselves something nice with my money they won't return.”

Helpful Report

Posted 4 years ago

“Didn't get what was advertised, included in the package was daily breakfasts, the restaurant and bar in the hotel in Sydney were closed, we had to go to a cafe which was located in the foyer of an insurance company. We also couldn't avail of the "free daily cocktail" as the bar was closed. The hotel was attached to a large construction site which was in operation from 6.30am every morning, this meant we couldn't use the balcony as it was very dusty and loud, the view from this hotel is amazing, that's the reason we spent $600.00 per night on that particular room. we have complained and were offered a $200.00 credit. I am taking it up with Fait Trading.”

Helpful Report

Posted 4 years ago

“I would bot recommend this company. They will do anything not to provide refunds for services not provided, even though they are required to by law. We had a booking to Bali , and all flights were cancelled and accomodation was not accepting tourists. Australians not allowed out of country, yet LE not refunding anything, even when they promised they will refund in an email. They are are doing everything at all costs not to release funds back, or are outright lying in emails.”

Helpful Report

Posted 4 years ago

“Tried to change booking at trinity beach to June July or August next year. Have been told those months are blocked out. Certainly do not want to go in summer. Booking was originally made for August this year. Refund please.”

Helpful Report

Posted 4 years ago

“Been a loyal customer of Luxury Escapes for some time, however I won't be using them again, booking CSYE0Y. We were at another hotel in Phuket with an escape booked at a local Phuket hotel in a couple of weeks (April 2020). The hotel wrote to us saying they were closing for the month and would be refunding all their customers. However, they also confirmed Luxury Escapes pay some considerable time after the guest has taken their holiday so their was no money paid to refund. LE refused a refund only a new booking, despite the fact we were already 2 miles away from the hotel. Australian Consumer Law is pretty clear, a refund is due as we wanted to continue with our booking. They are avoiding refunds at all costs, as a retired magistrate often interpreting consumer protection law, I believe what they said to me to be both against both the spirit and letter of the law. I appreciate they need to conserve cash as I suspect very few people have the confidence to book with them and very many companies like this will go to the wall. I will add that if they subsequently go to the wall, and you requested a refund as I did and it was refused. If it's proven a refund was in fact due (it's a simple case of contract law), then you can sue their directors jointly and severally for wrongful trading. I do have some other concerns and wonder if they are "out and out" scam artists or just in their death throes. I'm isolating at one of my homes in Thailand and last week they headlined the Ramada Inn in Khao Lak, accepting bookings for Monday 11th May. I called the hotel, the hotel is closed indefinitely. They have now changed that to accepting bookings from 1st June, the hotel definitely won't be open, so I guess they are scamming people, book, they cancel and fail to refund. Actually, it's fraud. Their reputation is in tatters.”

Helpful Report

Posted 5 years ago

Luxury Escapes is rated 4.9 based on 3,878 reviews