“Placed an order for a Dooney and Bourke bag and everything went fine. The next day I received an email saying there was a "technical error" and I wasn't charged. There was no customer service number to call to rectify the situation. By the time I got an email response to my online question, the bag was gone. They need a faster way to let customers know how to fix something that went wrong. Also they need to explain what the error is, "technical error" can mean anything.”
Hey Barbara - Thanks for your review and sorry to hear you missed your bag. We experienced an unusual high volume of emails due to the Black Friday period, but we tried to get back to our customers' enquiry as soon as possible. Apologies if our email response were delayed, however we can assure you that we take great care with each and every enquiry to provide the best service possible. Be assured we'll pass on your feedback to the relevant teams. Thanks for understanding and please email us on customercare@lyst.com for any question. Have a great day, Lyst.
“I m actually buying from Farfetch & Mytheresa , Lyst just reminds on some products I would like to buy and probably back on stock or like small discount, therefore Im satisfied. Problem is for sending reminder of descount for articles in sizes which suits almost noone.”
Hey - thanks for your kind words. This means a lot to us. We hear you and we're working on the filter size option. Watch this space! Enjoy your day! Lyst
“I am very happy with Lyst. The only thing is that when I get an email about something it redirect to the website. The price is always different. Lyst is always cheaper then the website of the product.”
Hi there – Thanks for your feedback. When you click on an item on Lyst you will either be able to add the item to bag, or you will be directed to the retailer's website to complete your purchase. If you are able to add the item to your bag on Lyst, you can check out by clicking the basket icon and then the checkout securely button. Simply enter your payment details and follow the instructions to make your purchase. If you are redirected to the retailer's website, simply follow their onsite instructions to pay for your order. If you need any further help, feel free to contact us on customer-care@lyst.com. We’ll be more than happy to help you! Lyst
“Asked Customer services about size S/P.. I said I didn't want to buy it for XMAS and then find it doesn't fit ( S/P means is small / Petite.) .. its a mans parka .??? ....why put size S/P when NO MEASUREMENT in cms or inches ARE GIVEN”
We're very sorry to hear that. Our aim is to provide the best shopping experience for our customers. Apologies if anything went wrong this time. Please email us on customercare@lyst.com for any question you have, we're always listening! Lyst
Hey Valerie, thanks for the review, we're sorry to hear that you weren't able to find the item as it was out of stock with the retailer. All products are stocked by retailers around the world. Lyst updates this stock information throughout the day.Please contact us at customercare@lyst.com if you have any specific issues and we will be happy to look into this for you. Lyst
We're very sorry to hear that. Our aim is to provide the best shopping experience for our customers. Apologies if anything went wrong this time. Please email us on customercare@lyst.com for any feedback you'd like to give, we're always listening! Lyst
Hey JimC- Thanks for leaving a review! We're glad you're enjoying the Lyst app. We're constantly working to improve our services and provide the best shopping experience for our customers. Apologies if anything went wrong. Happy shopping! Lyst
