“I have very bad experience with you I have ordered one pair of shoe it is not available in stock . But you people charge it from my card . I have emailed you again and again for refund my amount but there is not any response from your side I have provided bank account proof of this transaction. Please help it out thanks”
“To be honest you did not really help me with my problem you just told me everything i already did, i bought jacket of esquire cloathing and the order is just still processing, i tried contacting them but they gave me no answer and still havent, i bought the jacket 1 feb. They took 200 some pounds out of my account and i have no jacket and no information”
Hi Sigurvin, Sorry to hear that you've been trying to reach out to the retailer's team but no one has gotten back to you yet.
Please be assured that a member of our team has reached out to you directly to resolve this issue.
Hello Jane, thanks for your review. We're sorry to hear that you still are receiving emails from Lyst. A member of our customer care team will reach out to further assist you with this query. Again, apologies for the inconvenience - Lyst
“Did not answer my query properly. Answered in a generic way. Instead could have suggested the way to change the currency from USD to AUD on a major Retailer's website which made a difference to my bottomline of $40 cheaper for the item when changed to AUD.”
Hey Dianne, thanks for your review. we apologize for the inconvenience. rest assured that your feedback has been forwarded to the relevant team here at Lyst for their information. Again, apologies for the inconvenience. Have a lovely day - Lyst
Hi, sorry to hear that you've been trying to reach out to our team but didn't get the help that you need in locating for a skagen watch.
Please be assured that a member of our team has reached out to you directly to resolve this issue.
Alternatively, you can also reach out to us via customercare@ly.st.
Hey Jean, thanks for your review. we are sorry to hear that you haven't received an update for your order. Please be assured that a member of our customer care team has reached out on this matter. Apologies for the inconvenience. - Lyst
Hey Kevin, we're sorry to hear that you weren't able to find the right size for you and that you need to figure it out on your end. We value your feedback as we work to continuously enhance and improve features and other options including extended sizes on Lyst in order to offer the best service. - Lyst
“Good on responsiveness, quick to reach out and follow up to check on an issue. However, not very effective at remedying the issue, particularly when a third party supplier is involved. I ordered an item through Lyst, credit was charged by Lyst, then when the third party vendor notified me the item is no longer available and was issuing a refund, I noticed the credit card they refunded was NOT my card. When I inquired (to both Lyst and Kapok the third party), Kapok let me know that Lyst uses a virtual/corporate card, which they refunded, and that Lyst was responsible for refunding my actual credit card. This took awhile, and through Lyst reached out 6+ times to see if my issue was resolved or alert me there's been an update to my issue, they always put the responsibility on the third party to refund me, even though it was already established multiple time, the refund hang up was on their end. When I re-explained this again, no response. I finally saw a refund, but not for the amount originally charged, and had to ask Lyst to explain the discrepancy when they acknowledged an error. For something so simple and straightforward (a supplier notification of an out of order item & refund), I've spend 10+ emails & tons of time & stress for what other e-commerce platforms treat as an automatic refund. Please do better because I am a long time Lyst user.”
Hey there,
Thanks for your review. Your feedback means a lot to us and I will be sure to pass this on to the relevant team so that we can continue to improve our services.
Sorry to hear that you have had some issues receiving your refund and for any convenience caused. One of our customer care agents has reached out to you via email with an update.
“I ordered a women’s black with pumpkin print. I didn’t receive the item as pictured online. The fabric was very different and and an imitation of the material of the sweatshirt. Disappointing :( But the customer support was responsive as the item took slightly longer to be delivered.”
Hey there, thank you for your review. A member of our customer care team has reached out to assist you further with this issue. Have a great day - Lyst
“Customer service response time is the only positive thing I have to say. Waited over a month for my order to only see that it was being returned to them or not even shipped? It was confusing because the tracking number said two different things based on which email I opened. Won’t be ordering from here again. Inconvenient. Waiting for my refund but it suppose to be on the way.”
Hey there - we're so sorry to hear about this experience. A member of our Customer Care has reached out to help you here. We sincerely apologise for the inconvenience this has caused.
Hey Alan - we're so sorry to hear that you were not happy with our service. A member of our Customer Care team has reached out to help you here. Have a great day!
Hi there, thank you for your feedback. We're truly sorry that you have encountered an error whilst shopping with Lyst. We value your feedback as we work to continuously enhance and improve features on Lyst to offer the best service.
Hey Cheryl, sorry to hear that you had a disappointing experience with Lyst. To assist you with this issue kindly reach out to us at customercare@lyst.com. Again apologies for any inconvenience caused. Have a great day!
“Encontré unos aretes que me gustaron mucho, estaban rebajados a $60 Dlls. y cuándo quise pagar, el costo era de $90, así que NO LOS COMPRE POR ESA RAZÓN.”
Hey Laura, thanks for your review. we are sorry to hear that you've seen a price discrepancy on our website. A member of our customer care team has reached out to further assist you with this concern - Lyst
Hello there, thank you for your review. We are sorry to hear that the item is not available in your size. A member of our customer care team has reached out to further assist with this issue. Again, apologies for the inconvenience - Lyst
“I have an order in for Puma Janies and have paid for it through Pay Pal. I ordered what was being advertised and paid for my order then I received message that the shoes were unavailable and a list of other shoes from Puma, which I'm not interested in so wrote to not be shown other items when I was just interested in my paid order. No reply to how long they will keep the money before shoes are available. Also if not available why were they listed for sale. Just waiting to see what happens. C. Church”
Hey Carol, thanks for your feedback. We are sorry to hear what happened to your order. A member of our customer care has reached out to you to further assist you with this issue. our apologies for the inconvenience. - Lyst
Hi there - I am sorry to hear that you received the wrong size. A member of our Customer Care has reached out to you to assist you with this. We sincerely apologise for the inconvenience. -Lyst
“Hola, pedí unas zapatillas para un regalo y sigue sin llegar aunque me han dado un número de seguimiento erróneo correspondiente a otra persona figurando pedido entregado. Sigo a la espera.”
Hi there - Sorry to hear you haven’t received your order from the retailer.
A member of our Customer Care has reached out to you to resolve this issue. Apologies for the inconvenience. Best, Lyst
