“You had for sale an item that was out of stock had to go through all the payment only to receive an email the next day to say it was out of stock. Hope I'm not charged”
“Disappointed to find that an item listed on the website was not available, despite having been through the entire payment process. It would have been better to have been informed that the item was not in stock / no longer on sale before going through the checkout procedure.”
Hi Ronb, Thanks for your feedback. I hope you had a good weekend! I am so sorry to hear that your order could not be processed and I understand your frustration. Please be assured I have passed your comments onto the relevant teams for their information. I can confirm that as the order did not go through you have not been charged. As product restocking is at the retailer's discretion we are unfortunately unable to be more specific on future availability. However, If you click on the "+ Lyst It" button on the product page you will be alerted by email as soon as the shoes become available again. Please accept my sincere apologies for the inconvenience. I hope this helps. Please do not hesitate to contact me directly on customercare@lyst.com if you have any further questions. Best Wishes, Benedict
“I have been unable to exchange my purchase even though it has not letf the warehouse, when i called i was informed i can only exchange when my goods arw delivered to me to be honest this is a waste of time and shows ineffieciency on your side by not being able to amend a purchase even as soon as u purchase it, you should alllow customers to make amendments within a specified time after making a purchase which should not affect your return procedures, i hope to get a feedback for my complaint thanks”
Hi Johnson,
Thanks for your feedback.
To explain, all orders placed through Lyst are fulfilled and dispatched directly by our retailers.
Return and exchange policies vary from retailer to retailer and I'm very sorry to hear that you were unable to amend your order with the retailer when you called. I completely understand your frustration and apologise for the inconvenience.
Please be assured I will pass this to the relevant teams for their information.
If you have any further questions please do not hesitate to contact me on customercare@lyst.com.
Have a great week!
Best Wishes,
Benedict
Hi Mira,
Thanks for getting in touch.
I can confirm that shipping with this particular retailer takes 4-6 working days. Please be assured therefore that this order will arrive with you by Tuesday at the latest.
I have now contact you directly to re-confirm the tracking details for your convenience.
I hope this helps.
Best Wishes,
Benedict
“I received my ankle boots but they are defective. Been worn you can tell by the soles. One boot is scuffed on side. Box arrived full of black markings frm leather, paper old n torn and goldtone bar on heels are badly tarnished. Will be returning. They are beautiful but not new.”
Hi Debrat,
Thanks for getting in touch.
I’m very sorry to hear of your experience and understand your disappointment.
I can confirm that all items purchased through Lyst are authentic and brand new. Please be assured that I have now forwarded your comments to the retailer to ensure this is resolved asap.
I have also emailed you directly for your convenience and will report back to you as soon as I have a response from the retailer.
Best Wishes,
Benedict
“I got three pieces of unsolicited junk mail from you before I ever got confirmation that my items had shipped. If you shipped product as fast as you try to get more business, you might get more. But since trying to get every dollar from me is more important to you than customer service, I see little reason to do further business with you.
Oh and I can't review the product because this review even showed before the shipping confirmation let alone my actual receipt of the product
POOR
Not like you even read these to begin with”
“The cost of the trousers on teh website said £73 but at checkout it said £105 - and no clue given as to who to contact. I found the site very confusing.”
Hi Jessica,
Thanks for getting in touch.
Please accept my sincere apologies for any confusion.
I would like to investigate this on your behalf and will contact you immediately.
I can confirm that the relevant contact information can also be found at the bottom of your conformation email sent on the 5th of October.
Speak to you very shortly.
Best Wishes,
Benedict
“I was a little confused when the total price of what I ordered was quoted by Lyst at a different price than what Shoescribe quoted. Also, the tax charge didn't appear until I received the invoice; this total price (taxes included) was lower than the price quoted by Lyst, which is a good thing if it turns out all well. Still, this kind of system with no explanation has the tendency to make this customer a little suspicious and wary of placing an order. This was the first time I have ordered through Lyst. Thank you.”
“Very excited over expected purchase of days ago. Just received notice from the vendor that the item is not available! Had planned on wearing my new jacket on my cruise next week . Why post it if it's not available????”
Hi Xue,
Thanks for letting us know. I'm very sorry for the inconvenience.
Please be assured I have now contacted the retailer directly to investigate.
As soon as I have a response I will report back to you by email.
In the meantime if you have any further questions please do not hesitate to contact me on customercare@lyst.com.
Best Wishes,
Benedict
“Ordered my item and was expecting delivery in 2-5 days. After 8 Darcy's and hearing nothing I sent an email as no phone number was available. After 24 hours of an unanswered email I managed to phone the original supplier to be told there was an issue with stock. Then I find they have cancelled the order and refunded the money with no notification whatsoever! Shocking!!!!!”
“This is my first purchase and I haven't gotten a shipment email as yet this order was made since April 13 2015. I contacted customer service 3 times and right now I'm still not sure of the status of my orderBlue&Cream Order #LY5767859772 or Invoice
Order 38145.”
Hi Honeita,
Thank you of your email.
I am very sorry to hear you haven't received your conformation email from Blue and Cream and that you have had no response from their customer care team.
Please be assured I will make this my priority and have now contacted Blue and Cream directly to learn the status of your order. As soon as I have a response from them I will report back to you.
In the meantime if you have any questions please do not hesitate to contact me.
Best Wishes,
Benedict
Lyst Customer care
