Lyst Reviews

Name: Lyst
Rating: 3.77

3.8 Rating 1,724 Reviews

68 %

of reviewers recommend Lyst

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Email:

customercare@lyst.com

Location:

Floor 7, The Minster Building, 21 Mincing Lane
EC3R 7AG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You had for sale an item that was out of stock had to go through all the payment only to receive an email the next day to say it was out of stock. Hope I'm not charged”

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Posted 8 years ago

“Ordered Saturday morning, it's now Thursday and still no item, in this day and age of internet shopping this is a far too long-winded process.”

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Posted 8 years ago

“3 days to say you did not have item black friday weekend so i lost out”

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Posted 8 years ago

“Disappointed to find that an item listed on the website was not available, despite having been through the entire payment process. It would have been better to have been informed that the item was not in stock / no longer on sale before going through the checkout procedure.”

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Posted 8 years ago

Hi Ronb, Thanks for your feedback. I hope you had a good weekend! I am so sorry to hear that your order could not be processed and I understand your frustration. Please be assured I have passed your comments onto the relevant teams for their information. I can confirm that as the order did not go through you have not been charged. As product restocking is at the retailer's discretion we are unfortunately unable to be more specific on future availability. However, If you click on the "+ Lyst It" button on the product page you will be alerted by email as soon as the shoes become available again. Please accept my sincere apologies for the inconvenience. I hope this helps. Please do not hesitate to contact me directly on customercare@lyst.com if you have any further questions. Best Wishes, Benedict

Posted 8 years ago

“Took my order 3 times and then canceled them because the items were not available.”

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Posted 8 years ago

“I have been unable to exchange my purchase even though it has not letf the warehouse, when i called i was informed i can only exchange when my goods arw delivered to me to be honest this is a waste of time and shows ineffieciency on your side by not being able to amend a purchase even as soon as u purchase it, you should alllow customers to make amendments within a specified time after making a purchase which should not affect your return procedures, i hope to get a feedback for my complaint thanks”

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Posted 8 years ago

Hi Johnson, Thanks for your feedback. To explain, all orders placed through Lyst are fulfilled and dispatched directly by our retailers. Return and exchange policies vary from retailer to retailer and I'm very sorry to hear that you were unable to amend your order with the retailer when you called. I completely understand your frustration and apologise for the inconvenience. Please be assured I will pass this to the relevant teams for their information. If you have any further questions please do not hesitate to contact me on customercare@lyst.com. Have a great week! Best Wishes, Benedict

Posted 8 years ago

“My order suppose to be delivered on Friday during the day time. Today is Sunday and I have nothing delivered.”

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Posted 8 years ago

Hi Mira, Thanks for getting in touch. I can confirm that shipping with this particular retailer takes 4-6 working days. Please be assured therefore that this order will arrive with you by Tuesday at the latest. I have now contact you directly to re-confirm the tracking details for your convenience. I hope this helps. Best Wishes, Benedict

Posted 8 years ago

“I received my ankle boots but they are defective. Been worn you can tell by the soles. One boot is scuffed on side. Box arrived full of black markings frm leather, paper old n torn and goldtone bar on heels are badly tarnished. Will be returning. They are beautiful but not new.”

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Posted 8 years ago

Hi Debrat, Thanks for getting in touch. I’m very sorry to hear of your experience and understand your disappointment. I can confirm that all items purchased through Lyst are authentic and brand new. Please be assured that I have now forwarded your comments to the retailer to ensure this is resolved asap. I have also emailed you directly for your convenience and will report back to you as soon as I have a response from the retailer. Best Wishes, Benedict

Posted 8 years ago

“I got three pieces of unsolicited junk mail from you before I ever got confirmation that my items had shipped. If you shipped product as fast as you try to get more business, you might get more. But since trying to get every dollar from me is more important to you than customer service, I see little reason to do further business with you. Oh and I can't review the product because this review even showed before the shipping confirmation let alone my actual receipt of the product POOR Not like you even read these to begin with”

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Posted 8 years ago

“I do not like how if you make a mistake in your order there is no way to cancel it.”

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Posted 8 years ago

“The cost of the trousers on teh website said £73 but at checkout it said £105 - and no clue given as to who to contact. I found the site very confusing.”

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Posted 8 years ago

Hi Jessica, Thanks for getting in touch. Please accept my sincere apologies for any confusion. I would like to investigate this on your behalf and will contact you immediately. I can confirm that the relevant contact information can also be found at the bottom of your conformation email sent on the 5th of October. Speak to you very shortly. Best Wishes, Benedict

Posted 8 years ago

“I really don't like writing bad reviews and I'm sorry to do it this time. I bought a belt on Lyst (Wolf & Badger shop) on Monday morning and I was hoping to get it before Friday for my boyfriend birthday as the time stated for delivery is 2-3 days. Unfortunately I received an email from Wolf & Badger on Wednesday evening (almost 53 hours after my purchase) telling me that their system flagged my order because the delivery address was different from the debit card address (that's weird as I only have 1 address but I'll check). So now I should send a copy of my id card and a proof of address for the order to be dispatched. Even if a do understand the safety policy for protecting the customers, I really feel uncomfortable with sending my personal documents for online shopping as it's not safe for identity theft reasons and I'm not even sure it's a legal practice. I sent them a reply 12 hours ago asking for a chargeback and they didn't reply yet. I think they should be much quicker on communicating the problems and also on replying customers emails when problems are supposed to be solved. Customer care is a priority nowadays and I'm disappointed to be not aware of what would be of my order after 4 days from the purchase.”

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Posted 8 years ago

Hi Michela, Thank you for bringing this to our attention. I'm very sorry to learn of this issue and appreciate your disappointment in this instance. I am now investigating this with the retailer as a matter of urgency and will email you directly with an update. Please accept my sincere apologies for the inconvenience caused. Best Wishes, Benedict

Posted 8 years ago

“Not very impressed with the process speed with the service. Better buy items directly from the actual shop website I think.”

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Posted 8 years ago

Hi Bee, Thank you for your recent order with us. I am very sorry to hear you were unhappy with the service you received. After speaking with the retailer I can confirm that this delivery arrived within 3 working days of placing the order. For future reference and to avoid further disappointment please be aware that this retailer also offers an express delivery for an extra cost. Unfortunately after investigation I could find no other contact from you and would like to learn a little more about how we could improve your shopping experience. I have now contacted you directly as I would like to discuss this further with you. I look forward to hearing from you. All the best, Benedict

Posted 8 years ago

“Wrong information of color bags”

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Posted 8 years ago

Hi Teresita, Thank you for your email. I am so sorry to learn of the error with your order. Please accept my sincere apologies for the inconvenience. As all order are fulfilled and dispatched by the retailers please be assured we contacted them immediately after receiving your email on Monday. They have confirmed they are now in touch with you directly to resolve this issue. If you have any questions in the meantime please do not hesitate to contact me personally. Thank you once again for your understanding. Best Wishes, Benedict

Posted 8 years ago

“I ordered a ring on Thursday the 06-08 and paid £9.50 for 'one day' delivery. It's now Monday the 10th and I've still go nothing?? What's going on with my order. I am very frustrated and annoyed. What do I do? My order is under Gemma Huttlestone. I've tried to contact the customer care help line and heard nothing. I am hugely disappointed as a first time customer and certainly wouldn't order from you again or recommend you to any. Please get me my ring!”

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Posted 8 years ago

Hi Gemma, Thank you for your feedback. Further to our communication yesterday I do hope the order has now arrived with and I trust all is well. Please accept my apologies for the inconvenience. I have also emailed you directly regarding the £9.50 express delivery and look forward to hearing from you. Thank you once again for your understanding. Please do not hesitate to contact me personally if you have any further questions. All the best, Benedict

Posted 8 years ago

“I am missing the delivery time in your online business”

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Posted 8 years ago

“Sorry, but your package arrived too late for my holidays (which it was meant for) and it was not a "Safari Jacket" at all anyway, but a very heavy cold-midseason jacket that would have done me no good in glowing-hot Southern Europe/Northern Africa. Not for a safari, anyway :-) How can I send it back? On the package there is only an adress to "Menlook" in France. I do not blame you, net shopping is a risky business... All the best, Carl H Svenstedt, filmmaker”

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Posted 8 years ago

“Ordered 2 dresses and 1 was NOT the dress I ordered!”

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Posted 8 years ago

“Vendor sent the wrong size product, not worth paying the shipping to return.”

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Posted 8 years ago

“I didn't receive my package while UPS stated as "delivered"”

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Posted 8 years ago

Hi Xue, Thanks for letting us know. I'm very sorry for the inconvenience. Please be assured I have now contacted the retailer directly to investigate. As soon as I have a response I will report back to you by email. In the meantime if you have any further questions please do not hesitate to contact me on customercare@lyst.com. Best Wishes, Benedict

Posted 8 years ago

Lyst is rated 3.8 based on 1,724 reviews