Lyst Reviews

Name: Lyst
Rating: 3.77

3.8 Rating 1,724 Reviews

68 %

of reviewers recommend Lyst

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Email:

customercare@lyst.com

Location:

Floor 7, The Minster Building, 21 Mincing Lane
EC3R 7AG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very excited over expected purchase of days ago. Just received notice from the vendor that the item is not available! Had planned on wearing my new jacket on my cruise next week . Why post it if it's not available????”

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Posted 8 years ago

“Handbag is not same like picture”

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Posted 8 years ago

“Ordered my item and was expecting delivery in 2-5 days. After 8 Darcy's and hearing nothing I sent an email as no phone number was available. After 24 hours of an unanswered email I managed to phone the original supplier to be told there was an issue with stock. Then I find they have cancelled the order and refunded the money with no notification whatsoever! Shocking!!!!!”

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Posted 8 years ago

“I still don't have an answer on my order, although it was paid for and deducted from my account”

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Posted 8 years ago

“You guys charged my credit card but have gave me no tracking number or a notice if my item has been sent..”

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Posted 9 years ago

“This is my first purchase and I haven't gotten a shipment email as yet this order was made since April 13 2015. I contacted customer service 3 times and right now I'm still not sure of the status of my orderBlue&Cream Order #LY5767859772 or Invoice Order 38145.”

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Posted 9 years ago

Hi Honeita, Thank you of your email. I am very sorry to hear you haven't received your conformation email from Blue and Cream and that you have had no response from their customer care team. Please be assured I will make this my priority and have now contacted Blue and Cream directly to learn the status of your order. As soon as I have a response from them I will report back to you. In the meantime if you have any questions please do not hesitate to contact me. Best Wishes, Benedict Lyst Customer care

Posted 9 years ago

“Apparently my package was sent with a signature requirement and of course I'm at work during the hours they tried to deliver it so now I'm stuck driving a half hour to pick it up at the nearest fedex location. I order online all the time and have never had this happen. Less than impressed.”

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Posted 9 years ago

“Product came on time, but”

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Posted 9 years ago

Hi Elizabeth, Thank you for taking the time to review our service. I am very sorry to hear that you have experienced a problem with your order. Please contact me directly at customercare@lyst.com and I will look into this for you. I am very sorry for any inconvenience. Best Wishes, Benedict Lyst Customer Services

Posted 9 years ago

“I found it very confusing to deal with your company. I placed my order with you and then I find that I am dealing with YOOX. I never received an email conformation from you when I placed my order, so I didn''t know if the order had been processed. Also, the total from YOOX is slightly different from yours. Much easier to deal with Zappos as they are much more organized !!!!”

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Posted 9 years ago

Hi Gloria, Thank you for your feedback. I am very sorry for any confusion. We always display the name of each retailer on the product page alongside the price to inform you which retailer will be fulfilling the order. We also confirm this by email once you have completed the purchase. On investigation, I see that your order confirmation was forwarded to you on 18th March. I am sorry that on this occasion you did not receive it. I would very much like to follow up on your comments regarding the discrepancy in the totals. Please feel free to email me at: customercare@lyst.com I look forward to hearing from you. Best wishes, Marina Reid Lyst Customer Care

Posted 9 years ago

“Returned product. Size wrong and also faulty.”

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Posted 9 years ago

Hi Ronnie, Thank you for your feedback. I am sorry that you have received your order in an unsatisfactory condition and I hope this was resolved with the retailer satisfactory. If you would like to discuss this matter further, please email for my attention at customercare@lyst.com I look forward to hearing from you. Best wishes, Marina Reid Lyst Customer Care

Posted 9 years ago

“The item that arrived was a completely different item that what was displayed”

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Posted 9 years ago

Hi Esther, Thank you for your feedback. Please accept my apologies for the inconvenience caused. I hope that you have been able to resolve this matter to your satisfaction with this particular retailer. If not, please contact me directly on customercare@lyst.com. Kind regards, Marina Reid Customer Care Manager

Posted 9 years ago

“I used Lyst to purchase a ring for Christmas. I never received shipping confirmation, and after seven days I spoke to one of your representatives on the phone. Instead of helping me with the problem, I was given phone numbers to call to figure it out for myself. Ironically, the item arrived that day. However, with no notification of shipping carrier and delivery date, the process of ordering and waiting for a Christmas gift to arrive was stressful. I do not plan to use Lyst again nor would I recommend it.”

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Posted 9 years ago

Hi Michael Thank you for your feedback. I am terribly sorry for any confusion. Retailers are responsible to organize and notify the delivery to customers. Clearly, in this instance there has been some sort of miscommunication and I fully appreciate your disappointment. I will follow up on this with them. Apologies for the inconvenience and I look forward to hearing from you. Kind regards, Marina Reid Customer Care Manager

Posted 9 years ago

“These boots run VERY small in size, width and room around the calf. I couldn't even get them completely on my foot so I sent them back. Basically, it cost almost $20 to try on a pair of boots.”

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Posted 9 years ago

“I found the coat I had wanted.i ordered it. My card was accepted only to find several days later that a) my order appeared to be coming from Hong Kong b) the 0800 number at aCrawford Trading estate was disconnected c) they would accept my order but needed a phone photo of my card and a Bill with my house address! I loved the coat but was not prepared to take a security risk to own it!”

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Posted 9 years ago

“I was a little confused when the total price of what I ordered was quoted by Lyst at a different price than what Shoescribe quoted. Also, the tax charge didn't appear until I received the invoice; this total price (taxes included) was lower than the price quoted by Lyst, which is a good thing if it turns out all well. Still, this kind of system with no explanation has the tendency to make this customer a little suspicious and wary of placing an order. This was the first time I have ordered through Lyst. Thank you.”

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Posted 9 years ago

“I ordered my shoes for near a week but they have not been shipped.”

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Posted 9 years ago

“My order was never fulfilled on time.”

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Posted 10 years ago

“It's been a week and I still don't have confirmation of shipping. No information whatsoever since the email that my order has been placed.”

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Posted 10 years ago

“Shipping charged on Yoox when they were having no shipping charge and couldn't see the charge until the order was finalized. Now can' t see a way to return on Yoox. The order is not in MY ORDERS. Will see if it works out but will not buy this way again.”

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Posted 10 years ago

“I appreciate the attempt at fast delivery, but the delivery person did not leave the package at my door or attempt more than one delivery. Instead, he took it to the post office. When I tried to pick it up from the post office, the mail pick-up window was closed (during their open hours, of course). When I tried to pick my package up again from the post office on a weekend when I was available, I was told that it has already been returned to the sender.”

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Posted 10 years ago

Lyst is rated 3.8 based on 1,724 reviews