“Apparently my package was sent with a signature requirement and of course I'm at work during the hours they tried to deliver it so now I'm stuck driving a half hour to pick it up at the nearest fedex location. I order online all the time and have never had this happen. Less than impressed.”
Hi Elizabeth,
Thank you for taking the time to review our service.
I am very sorry to hear that you have experienced a problem with your order. Please contact me directly at customercare@lyst.com and I will look into this for you.
I am very sorry for any inconvenience.
Best Wishes,
Benedict
Lyst Customer Services
“I found it very confusing to deal with your company. I placed my order with you and then I find that I am dealing with YOOX. I never received an email conformation from you when I placed my order, so I didn''t know if the order had been processed. Also, the total from YOOX is slightly different from yours. Much easier to deal with Zappos as they are much more organized !!!!”
Hi Gloria,
Thank you for your feedback.
I am very sorry for any confusion.
We always display the name of each retailer on the product page alongside the price to inform you which retailer will be fulfilling the order. We also confirm this by email once you have completed the purchase. On investigation, I see that your order confirmation was forwarded to you on 18th March. I am sorry that on this occasion you did not receive it.
I would very much like to follow up on your comments regarding the discrepancy in the totals. Please feel free to email me at: customercare@lyst.com
I look forward to hearing from you.
Best wishes,
Marina Reid
Lyst Customer Care
Hi Ronnie,
Thank you for your feedback.
I am sorry that you have received your order in an unsatisfactory condition and I hope this was resolved with the retailer satisfactory.
If you would like to discuss this matter further, please email for my attention at customercare@lyst.com
I look forward to hearing from you.
Best wishes,
Marina Reid
Lyst Customer Care
“These boots run VERY small in size, width and room around the calf. I couldn't even get them completely on my foot so I sent them back. Basically, it cost almost $20 to try on a pair of boots.”
Hi Esther,
Thank you for your feedback.
Please accept my apologies for the inconvenience caused.
I hope that you have been able to resolve this matter to your satisfaction with this particular retailer. If not, please contact me directly on customercare@lyst.com.
Kind regards,
Marina Reid
Customer Care Manager
“I used Lyst to purchase a ring for Christmas. I never received shipping confirmation, and after seven days I spoke to one of your representatives on the phone. Instead of helping me with the problem, I was given phone numbers to call to figure it out for myself. Ironically, the item arrived that day. However, with no notification of shipping carrier and delivery date, the process of ordering and waiting for a Christmas gift to arrive was stressful. I do not plan to use Lyst again nor would I recommend it.”
Hi Michael
Thank you for your feedback.
I am terribly sorry for any confusion. Retailers are responsible to organize and notify the delivery to customers. Clearly, in this instance there has been some sort of miscommunication and I fully appreciate your disappointment. I will follow up on this with them.
Apologies for the inconvenience and I look forward to hearing from you.
Kind regards,
Marina Reid
Customer Care Manager
“I really don't like writing bad reviews and I'm sorry to do it this time. I bought a belt on Lyst (Wolf & Badger shop) on Monday morning and I was hoping to get it before Friday for my boyfriend birthday as the time stated for delivery is 2-3 days. Unfortunately I received an email from Wolf & Badger on Wednesday evening (almost 53 hours after my purchase) telling me that their system flagged my order because the delivery address was different from the debit card address (that's weird as I only have 1 address but I'll check). So now I should send a copy of my id card and a proof of address for the order to be dispatched. Even if a do understand the safety policy for protecting the customers, I really feel uncomfortable with sending my personal documents for online shopping as it's not safe for identity theft reasons and I'm not even sure it's a legal practice. I sent them a reply 12 hours ago asking for a chargeback and they didn't reply yet. I think they should be much quicker on communicating the problems and also on replying customers emails when problems are supposed to be solved. Customer care is a priority nowadays and I'm disappointed to be not aware of what would be of my order after 4 days from the purchase.”
Hi Michela,
Thank you for bringing this to our attention.
I'm very sorry to learn of this issue and appreciate your disappointment in this instance.
I am now investigating this with the retailer as a matter of urgency and will email you directly with an update.
Please accept my sincere apologies for the inconvenience caused.
Best Wishes,
Benedict
Hi Bee,
Thank you for your recent order with us.
I am very sorry to hear you were unhappy with the service you received.
After speaking with the retailer I can confirm that this delivery arrived within 3 working days of placing the order. For future reference and to avoid further disappointment please be aware that this retailer also offers an express delivery for an extra cost.
Unfortunately after investigation I could find no other contact from you and would like to learn a little more about how we could improve your shopping experience.
I have now contacted you directly as I would like to discuss this further with you.
I look forward to hearing from you.
All the best,
Benedict
Hi Teresita,
Thank you for your email.
I am so sorry to learn of the error with your order.
Please accept my sincere apologies for the inconvenience.
As all order are fulfilled and dispatched by the retailers please be assured we contacted them immediately after receiving your email on Monday. They have confirmed they are now in touch with you directly to resolve this issue.
If you have any questions in the meantime please do not hesitate to contact me personally.
Thank you once again for your understanding.
Best Wishes,
Benedict
“I ordered a ring on Thursday the 06-08 and paid £9.50 for 'one day' delivery. It's now Monday the 10th and I've still go nothing?? What's going on with my order. I am very frustrated and annoyed. What do I do? My order is under Gemma Huttlestone. I've tried to contact the customer care help line and heard nothing. I am hugely disappointed as a first time customer and certainly wouldn't order from you again or recommend you to any. Please get me my ring!”
Hi Gemma,
Thank you for your feedback.
Further to our communication yesterday I do hope the order has now arrived with and I trust all is well. Please accept my apologies for the inconvenience.
I have also emailed you directly regarding the £9.50 express delivery and look forward to hearing from you.
Thank you once again for your understanding.
Please do not hesitate to contact me personally if you have any further questions.
All the best,
Benedict
“Sorry, but your package arrived too late for my holidays (which it was meant for) and it was not a "Safari Jacket" at all anyway, but a very heavy cold-midseason jacket that would have done me no good in glowing-hot Southern Europe/Northern Africa. Not for a safari, anyway :-)
How can I send it back? On the package there is only an adress to "Menlook" in France.
I do not blame you, net shopping is a risky business...
All the best, Carl H Svenstedt, filmmaker”
“Shipping charged on Yoox when they were having no shipping charge and couldn't see the charge until the order was finalized. Now can' t see a way to return on Yoox. The order is not in MY ORDERS. Will see if it works out but will not buy this way again.”
“I appreciate the attempt at fast delivery, but the delivery person did not leave the package at my door or attempt more than one delivery. Instead, he took it to the post office. When I tried to pick it up from the post office, the mail pick-up window was closed (during their open hours, of course). When I tried to pick my package up again from the post office on a weekend when I was available, I was told that it has already been returned to the sender.”
“I placed an order for a certain color pant, and received it in another. I called the company (Need Supply), and they had mentioned it was the fault of Lyst :/”
