Lyst Reviews

Name: Lyst
Rating: 3.77

3.8 Rating 1,724 Reviews

68 %

of reviewers recommend Lyst

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Email:

customercare@lyst.com

Location:

Floor 7, The Minster Building, 21 Mincing Lane
EC3R 7AG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still haven't received my purchase but you're already asking me to complete a survey. Focus on providing better service rather than taking surveys.”

Helpful Report

Posted 8 years ago

Hi Abel, Thank you for your feedback. I’m sorry to hear that you have not yet received your order from the retailer. Please be assured that this retailer estimates 5-8 business days shipping time, and I have now contacted you directly to provide you with tracking information. I would like to apologise for any confusion regarding a survey you may have been sent, and would be happy to address any queries directly. Best wishes, Charlotte.

Posted 8 years ago

“still waiting for goods to be delivered”

Helpful Report

Posted 8 years ago

Hi Peter, Thank you for your message. I'm very sorry to hear of the delay in the retailer sending your conformation and tracking. I can confirm that this particular retailer doesn't process orders over the weekend which may explain the delay in your email from them. Please be assured that I have now reached out to you directly to provide further information, and I offer my sincere apologies for any inconvenience. Best Wishes, Charlotte

Posted 8 years ago

“I ordered shoes on Lyst.com from Menlook.EU 7 days ago. Although delivery was estimated at 2 to 5 days, I still havent received any news from Menlook regarding shipment. After contacting Lyst.com, they referred me to Menlook.EU to solve the problem, while Menlook.EU could not help telephonically and after 4 days has not responded to a query via their website. Taken together, poor service and poor communication.”

Helpful Report

Posted 8 years ago

Hi Gabriël, I'm so sorry to hear of your disappointment. As shipping is handled directly by the retailer, I would like to apologise that there has been a delay in your tracking information being sent to you. I see that you have also been in communication with our customer care team directly and I will ensure that your retailer tracking details are resent to you for your convenience. Best Wishes, Charlotte

Posted 8 years ago

“An entire week passed before they could tell me that the item I purchased wasn't available. By then I had missed other opportunities to purchase item at sale price from other vendors. I felt pretty blah with this first experience.”

Helpful Report

Posted 8 years ago

Hi Paola, Thanks for your comments. I am so sorry to hear that your order could not be processed by the retailer. Unfortunately, this particular retailer does not process orders at the weekend, and I’m so sorry for any inconvenience. Please be assured that your were not charged for this order and the money did not debit your account. I hope this helps explain, if you have any further questions please do not hesitate to contact our customer care team on customercare@lyst.com. Best Wishes, Charlotte

Posted 8 years ago

“I ordered a pair of boots from Lyst (having bought from them successfully before) only to find that, as a conduit, they did not stock the item themselves, merely request it from the original supplier. This meant that any after-sales issue is out of their control. My boots are currently somewhere in the New Jersey area (I live in England) and seemingly none of the parties involved - be that supplier or distributor - seem as concerned as I am about delivering to me what was to have been my birthday present and which seemingly has no chance of arriving on that date. In their defence, I have to say that the Lyst customer service representative has gone out of her way to be helpful. The problem is not with Lyst customer service. But I do think they should look at some of their arrangements with third party suppliers.”

Helpful Report

Posted 8 years ago

Hi Paul, Thank you for your feedback. I’m sorry to hear of the shipping difficulties with your order, and want to extend my apologies for this inconvenience. I can confirm that you have been in touch with one of our agents who I want to assure you is investigating this error with the retailer as a priority. We have now contacted you by email regarding this matter and we look forward to hearing from you. Have a great day! Charlotte

Posted 8 years ago

“So far I'm disspointed. I placed an order on 01/23 and still to this date the order hasn't shipped out. The worst part is that I ordered the shoes for a trip that I'm taking this weekend for my birthday.????”

Helpful Report

Posted 8 years ago

Hi Merari, Thanks for your feedback. It's great to hear from you! I can confirm that all orders placed on Lyst.com are sent directly to the retailer for process and dispatch and Shipping polices vary from retailer to retailer. After investigation I can confirm that this order is due to arrive with you today and in time for your birthday weekend. I hope this helps. If you have any further questions please don't hesitate to contact our customer care team on customercare@lyst.com. Wishing you a Happy Birthday from all of us hear at Lyst! Have a great weekend! Best Wishes, Benedict

Posted 8 years ago

“Very disappointed I ordered a Cole Hasan bag and I was sent the wrong style. I returned the bag for an exchange and was told it would take up to 3 weeks even for a refund. Unacceptable”

Helpful Report

Posted 8 years ago

Hi Maria, I'm am so sorry to hear of the problems with your order and appreciate your disappointment. As all returns are handled by the retailer, we contacted them directly on your behalf and I am pleased to confirm that they are able to expedite your return. Someone from their customer service team will contact you shortly. If you have any further questions please do not hesitate to contact us at customercare@lyst.com. Best Wishes, Benedict

Posted 8 years ago

“While Lyst has quality products, once you place your order you aren't provided enough information to track your order. You receive confirmation of your order from them & then you are left hanging waiting on supplier to fill your order & to communicate with you. I ordered a product on Thursday, today is Monday and I have heard nothing from supplier. Just beware when it shows 5 - 7 days that it starts once their supplier decided to process the order.”

Helpful Report

Posted 8 years ago

Hi Donna, Thank you for your feedback and your recent order with us. Please be assured that when an order is placed on Lyst.com you will receive an automatic conformation from us confirming that your order has been placed. I'm very sorry to hear of the delay in the retailer sending your conformation and tracking. I can confirm that this particular retailer doesn't process orders over the weekend which may explain the delay in your email from them. Please be assured however that your order was with them immediately. If you have any further questions please do not hesitate to contact us on customercare@lyst.com I offer my sincere apologies for any inconvenience. Best Wishes, Benedict

Posted 8 years ago

“They didn't send me the item I ordered. I ordered a regular size 7.5 in a boot and they sent 7.5 extended calf boot. Ugh. I returned them at a local coach store.”

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Posted 8 years ago

“We ordered a black Armani jacket which cost nearly £200 but the jacket we received is bright orange! Can we have a black one please? !”

Helpful Report

Posted 8 years ago

Hi Annette, Thank you for your feedback. I am sorry to hear that you were sent the incorrect color jacket by the retailer. I am contacting you directly now to help you with this matter. Apologies for the inconvenience caused and I am confident we will find a resolution for you. If you need further assistance, please feel free to contact us on at customercare@lyst.com. Best wishes Marina

Posted 8 years ago

“I don't blame lyst but the quality of my dolce vita suade booties were poor. At first sight, the shoe looks beautiful. But after only a few days of wear, the suede started tearing off. I spent $65 on this suede bootie. I've only worn them less than twenty times and the suede surface is tearing apart. I will never buy from this brand again.”

Helpful Report

Posted 8 years ago

“i can't figure out what the point of Lyst is beyond charging you a hidden fee to order products. I ordered a pair of shoes from Grifo210. It cost $67 dollars, not including duty fees(another $59 paid to DHL). I can't figure out why the shipping fees were so exorbitant. It's usually $15-20 to ship shoes to me from Europe. In trying to figure out why shipping was so expensive, I found out that if I had ordered directly from the vendor I would have saved roughly $10. Lyst doesn't make it any cheaper or easier to shop.”

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Posted 8 years ago

“Well Lyst found the shirt I wanted, the correct brand size and color but what was shipped to me was something else. A different color and style entirely. Not sure where the disconnect happened but still annoyed.”

Helpful Report

Posted 8 years ago

“Item chosen was not available due to the 'partner' being closed until New Year, this was not pointed out by Lyst - who have failed to respond to my enquiry. The partner responded when approached, should have gone direct instead of a pointless intermediary.....”

Helpful Report

Posted 8 years ago

Hi Fraser, Thanks for your feedback. I'm very sorry to hear that the retailer has not shipped your item and I apologise for the inconvenience. I see you reached out to our customer care team yesterday who responded to you directly and provided you with the relevant contact details. If you have any further questions simply reply to that email and we will be happy to assist. Happy Holidays! Benedict

Posted 8 years ago

“I'm not in a position to comment as my order has not yet arrived!”

Helpful Report

Posted 8 years ago

Hi Ross, Thanks for your recent order with us. I can confirm that shipping with this particular retailers takes 4-5 business days and your order will be with you within the next few days. I hope this helps. Please do not hesitate to contact me if you have any further questions. Best Wishes, Benedict

Posted 8 years ago

“after placing the order it came back with a refusal even after trying again true an advised link i was not able to purchase the shoes i was very enthousiastic about Lyst after purchasing a bag but that enthusiasme has vanished quickly”

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Posted 8 years ago

“I have not yet received the shoes.”

Helpful Report

Posted 8 years ago

Hi Lori, Thanks for your recent order with us. Please accept my sincere apologies that you have not yet received your order. From the tracking information you have been sent I can see that your order is due to arrive by the end of the day on Tuesday. As all orders are fulfilled and dispatched directly by the retailer please be assured I have now contacted them and asked them to email you directly to resolve this with you asap. If you have any questions in the meantime please do not hesitate to contact me on customercare@lyst.com. Best Wishes, Benedict

Posted 8 years ago

“I ordered a pair of 288.00$ h by Hudson only to get charged then recieve an email that my order was declined. They emailed me 4 days later after I emailed them that I haven't even received an email on how to track my package, Then to top it off my refund email receipt stated they refunded my full amount of 188.00 FYI didn't I say I PAID 288.00$ this site may have great clothes but I rather buy in my own region... Hint I actually paid 119.00 for the same boots this site is unexceptable.????????????????????????”

Helpful Report

Posted 8 years ago

Hi Rondell, Thank you for your feedback. I'm sorry for any confusion. To explain when an order is placed on Lyst.com it is sent directly to the retailer for process and dispatch. The prices are set by the retailers themselves and Lyst is unable to amend these prices in anyway. I can confirm that the shoes went on sale at $116.95 just after you placed your order and as the price was then incorrect, the order failed to ensure you were not overcharged. Please be assured that your order was cancelled automatically and you were not charged for this transaction. I can confirm this technical issue has now been resolved by our engineers and the shoes are now displaying at the correct price. Please accept my sincere apologies for any inconvenience caused. If you have any further questions please do not hesitate to contact me. Have a great weekend! Best wishes, Benedict

Posted 8 years ago

“If you PAY for expedited shipping, you should GET expedited shipping. Or you should get a refund for the expedited shipping charge. If merchandise is going to take longer than expected to arrive, the customer should be made aware of this BEFORE the purchase.”

Helpful Report

Posted 8 years ago

Hi William, Thank you for your comments and your recent order with us. I can confirm that expedited shipping with this retailer takes up to 4 working days depending on the time that the order is placed. After investigation I can see that you received your order last Thursday which was the 5th working day and I apologise for any inconvenience caused. I am so sorry for any confusion, unfortunately as your order was not received by the retailer until after midday the order could not processed until the following day. I see that you have been in direct contact with our customer service team and please be assured that your feedback has been taken seriously. If you have any further questions or would like to discuss the matter further please do not hesitate to contact me directly on customercare@lyst.com Enjoy the rest of your weekend! Best Wishes, Benedict

Posted 8 years ago

“No sign of the goods yet. Minimal communication. Cannot recommend service. so far.”

Helpful Report

Posted 8 years ago

Hi Alan, Thank you for your feedback and your recent order with us. After investigation I can confirm that shipping with this retailer takes 2-5 working days as displayed on your confirmation email and therefore your order will arrive with you by Friday at the latest. Please be assured that a conformation email was sent to you on Saturday when you placed your order. We sent a further email yesterday to inform you that the retailer had accepted your order. It is possible these emails have gone into your junk mail, please accept my sincere apologies if this is the case. Please be assured that the retailer will contact you directly once your order has been dispatched. I hope this helps. Please do not hesitate to contact me directly on customercare@lyst.com if you have any further questions. Best Wishes, Benedict

Posted 8 years ago

Lyst is rated 3.8 based on 1,724 reviews