“Similar to previous posts - same order failed/cancelled twice after check out completed with no explanation. However fast and helpful response to my query explained it was a shipping cost discrepancy. This explanation for the cancellation should have been given in the first instance which would have spared me ordering again, with the same frustrating outcome!”
Hey there, Thanks for your feedback.
I completely understand your disappointment, and I apologise for any inconvenience this has caused you.
Your feedback is important to us and I would like to assure you that your comments will be passed on to the relevant team for their information.
Again, Apologise for the inconvenience.
Thank you! Lyst
“Cettine finally got back with me and has picked up the purse . Hopefully they will give me credit but they take a lot of deductions to do that . I wouldn’t order anything from Cettine. Purse looks fake and website it directs you to to verify doesn’t exist”
Hey there, thanks for your review. we're sorry to hear about your experience with Cettire, rest assured that we have taken note of your feedback and will pass it on to the relevant team for their information. If you need further assistance, please feel free to contact us again. Have a great day - Lyst
Hey there - thank you for taking the time to share your thoughts with us. We value your feedback as we work to continuously enhance and improve features on Lyst in order to offer the best service.
Please be assured that I have forwarded your comments to the relevant team for their information.
Hey there - thank you for the review. You can narrow down your search by selecting different product categories such as Sizes, or by filtering products with the drop-down menu. Hope this information helps and have a great day!
Hey Amanda - thanks for reaching out. Sorry to hear that there was an issue with your order. A member of our Customer Care team has reached out to help you here. Apologies for the inconvenience this has caused.
Hey there - sorry to hear that the item was not the same as advertised. If you have any questions, please reach out to customercare@lyst.com and we'll be happy to help you. Have a great day, -Lyst
“You need to tone down your sales pitch ! You bombard customers with your sales !!! Multiple messages a day add up to dozens per week , it’s simply too much . You made me annoyed do I unsubscribed . Tone it down please !!!!!”
Hello there - We're sorry to hear about our marketing emails. A part of our Customer Care has reached out to help you here. Apologies for the inconvenience this has caused you. -Lyst
Hey there - thanks for your review. We value your feedback as we work to continuously enhance and improve features on Lyst in order to offer the best service.
Lyst
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Hey Patricia, thanks for your review. We are sorry to hear that the Charles David Combat Boots is currently out of stock. A member of our customer care team will reach out to assist further with this concern. Again, our apologies for the inconvenience - Lyst
Hi Lovely - Please be assured that all items on Lyst are authentic. We work with the world’s leading brands and stores such as Gucci, Nike, and Harrods to ensure that our customers can shop the best assortment of fashion online, and partner with retailers and designers who we know carry authentic stock and deliver a great shopping experience. Happy shopping! -Lyst
Hi there - I'm sorry to hear that the item you are interested in is not available in your size. A member of our Customer Care has reached out to help you here. Have a great day! -Lyst
“Opened an offer within the hour of it being sent. The price was incorrect. I sent an email to CS for help. After being asked for the link, which I sent, I was asked for a pix of the item. It went back and forth... This started on 11.18.21. Today, 11.22.21, I was told:
All prices are set by the retailer, and as these prices do sometimes fluctuate on retailer's websites, unfortunately, Lyst is not always able to update our product page prices straight away.
I'm very sorry about this and thank you for your understanding.
This took 4 days...very disappointing.
Judi Z”
Hi Judi, I am so sorry for the inconvenience this has caused you. A member of our Customer Care has reached out to assist you with this query. Best, Lyst
Hey there - thanks for your review. We're very sorry to hear that the item isn't suitable. One of our customer care agents is currently handling your request to assist with this issue. Again, our apologies for the inconvenience & thank you for your understanding. - Lyst
“Actually, it just became rather annoying. Too many emails and I could never find local suppliers in Australia. Everything was based overseas. So I decided it was easier just to delete my account isnstead of having another app there just sitting in my phone that I’m not using while it havests data from my phone..
I’m sure it works well for some people, but for me, it wasn’t the right fit. No pun intended…”
Hi Rob- Thank you for your feedback. I apologize for the numerous notifications you've received. A member of our Customer Care has reached out to you to assist you with this. We sincerely apologise for the inconvenience. -Lyst
“I see my shoes on the site for “sale” for $86.
I bought the same pair for $30 2 years ago. I offered to pay you $40 for the same shoes. I’d love to have them, but not at $86, when I paid only $30! How does that make sense? Love you guys! Very much. But not like this!”
Hi Leslie, We're very sorry to hear that. One of our customer care agents has been in contact with you about this concern. Please understand that as all prices are set directly by the retailer, I am afraid we're unable to make amendments. Again, our apologies and thank you for your understanding. - Lyst
“They weren’t able to help me but I feel, in the future, because I’m always shopping that this will be an
Another source. The timely response
To my inquiry was appreciated as they respected my situation.”
Hey there - Apologies if our issue was not addressed, however we can assure you that we take great care with each and every enquiry to provide the best service possible. Be assured we'll pass on your feedback to the relevant teams. Thanks for understanding and please email us on customercare@lyst.com for any question. Have a great day, Lyst.
