Lyst Reviews

Name: Lyst
Rating: 3.77

3.8 Rating 1,724 Reviews

68 %

of reviewers recommend Lyst

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Email:

customercare@lyst.com

Location:

Floor 7, The Minster Building, 21 Mincing Lane
EC3R 7AG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You guy let us know too late when product on sale”

Helpful Report

Posted 3 years ago

Hey there - We are continually innovating to provide our customers with even better ways to find the fashion that’s perfectly right for them. You save items you love and get notified when they go on sale or come back into stock. Apologies if this time the notification wasn't fast enough. Thanks for your feedback. Please email us on customercare@lyst.com for any feedback you'd like to give, we're always listening!

Posted 3 years ago

“I ordered I paid and still waiting for shipping”

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Posted 3 years ago

Hi William, Thank you for your order. Please be assured that I have reached out to you so we can assist you in tracking your order. Have a great day. Lyst

Posted 3 years ago

“I am very happy with Lyst. The only thing is that when I get an email about something it redirect to the website. The price is always different. Lyst is always cheaper then the website of the product.”

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Posted 3 years ago

Hi there – Thanks for your feedback. When you click on an item on Lyst you will either be able to add the item to bag, or you will be directed to the retailer's website to complete your purchase. If you are able to add the item to your bag on Lyst, you can check out by clicking the basket icon and then the checkout securely button. Simply enter your payment details and follow the instructions to make your purchase. If you are redirected to the retailer's website, simply follow their onsite instructions to pay for your order. If you need any further help, feel free to contact us on customer-care@lyst.com. We’ll be more than happy to help you! Lyst

Posted 3 years ago

“Great wepsite got some great brand s but are the products real or fake ?”

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Posted 6 years ago

“Complicated shopping due to the fact that all purchases have different return policies and shipping with each separate vendor. I have to return something I bought and there are no exact written return instructions that came with my package. Now I have to communicate with someone in Europe on their time to figure out how to get it back and I have to pay $40 shipping to return a necklace and I had to pay $40 to get it shipped to me. This is half the cost of the item.”

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Posted 7 years ago

“Delivery charge very expensive and still not received order a week later”

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Posted 7 years ago

Hi Lisa, thanks for getting in touch. I can confirm that shipping with this particular retailer takes 4-6 working days excluding holidays. I also have now contact you directly to re-confirm the tracking details for your convenience. I hope this helps. Best Wishes, Karla

Posted 7 years ago

“I liked that they shipped my item pretty fast but I did not receive a tracking number so I hadn't realized they had even shipped it yet. Also, you can not have a different shipping and billing address because their policy is to send the item to the billing address.”

Helpful Report

Posted 8 years ago

Hi Anay, Thank you for your message. I'm sorry to hear that you did not receive a tracking email for your order from the retailer. As shipping policies vary from retailer to retailer, unfortunately it is not always possible for a retailer to ship to a different address than the billing address, and I apologise for any inconvenience caused. I hope this helps, and if you have any further queries please don't hesitate to contact out dedicated team at customercare@lyst.com. Best wishes, Charlotte

Posted 8 years ago

“One of the shoes delivered to me had a stain on it and one of them was very stretched out.”

Helpful Report

Posted 8 years ago

Hi Ashlyn, Thank you for your message. I'm very sorry to hear that you were not satisfied with your order. I would firstly like to assure you that Lyst only partners with retailers who we know carry brand new stock, and I have now reached out to the retailer who is investigating this issue for you. I have also contacted you directly and look forward to hearing from you. Best wishes, Charlotte

Posted 8 years ago

“Everything went smoothly as it should, so I can't give Lyst a high rating for doing what it's obligated to do as a business.”

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Posted 8 years ago

“you are sending too many emails to me. When this happens I usually unsubscribe. Once a week is ENOUGH”

Helpful Report

Posted 8 years ago

Hi Bernice, Thank you for your message. Please be assured that you have now been unsubscribed from all emails. You can amend these settings at any time by going to the Email Settings sections of your account when logged in. I hope this is helpful, and should you have any further questions please contact us directly at customercare@lyst.com. Best wishes, Charlotte

Posted 8 years ago

“Happy with my purchase for sure. I found your website confusing & difficult to maneuver.”

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Posted 8 years ago

Hello Christine, I'm truly sorry to hear that you were not entirely satisfied with your recent shopping experience on Lyst.com. I see that you have already been in contact with me and want to assure you that any feedback provided will be used to improve customer experience in future. If you wish to talk to a Customer Care Agent regarding your experience, please don't hesitate to contact us directly on customercare@lyst.com . Best Wishes, Charlotte

Posted 8 years ago

“I ordered a black top. An alternate color arrived which I did not want at all.”

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Posted 8 years ago

Hi Elizabeth, I'm so sorry to hear of your disappointment. Please accept my sincere apologies for this error. We have now contacted you by email regarding this matter and we look forward to hearing from you. Have a great day! Charlotte

Posted 8 years ago

“I'm having a very hard time trying to return a pair of shoes.”

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Posted 8 years ago

Hi Jackie, Thank you for your comments. As all returns and exchanges are handled directly by the retailers, we always provide a link to their returns policy on the product page where you will find the relevant information. Please accept my sincere apologies for any confusion. We have now contacted you by email regarding this matter and we look forward to hearing from you. Best wishes, Charlotte

Posted 8 years ago

“no opinion withuout receiving my orders. thanks”

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Posted 8 years ago

“Slow shipping”

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Posted 8 years ago

Hi Lele, I hope you are well and enjoyed your weekend! I can confirm that shipping with this particular retailer takes 5 - 8 working days, and can see that your order arrived within this designated period. However, should you require faster shipping in future, I am pleased to confirm that this particular retailer offers expedited shipping, and that this option can be selected at the Lyst checkout. I apologise for any disappointment, and hope that this helps explain. If you have any further questions please do not hesitate to contact our customer care team on customercare@lyst.com. Best Wishes, Charlotte

Posted 8 years ago

“I made a purchase on Feb 14 and a week later it was cancelled because of inventory. A week to find that out is unacceptable.”

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Posted 8 years ago

Hi Courtney, Thanks for your comments. I am so sorry to hear that your order could not be processed by the retailer and apologise for the inconvenience. We do work hard to ensure all orders will be successful and appreciate your disappointment that the retailer was unable to fulfil your order on this occasion. Please be assured that this will be investigated by the relevant team, and if you have any further questions please do not hesitate to contact our customer care team on customercare@lyst.com. Best Wishes, Charlotte

Posted 8 years ago

“Your site not the best and your shipping takes forever”

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Posted 8 years ago

Hi Sara, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear that you are not entirely satisfied with your recent shopping experience. I can confirm that this retailer estimates 1-2 business days shipping time after the order has been processed. As this retailer does not process orders on a weekend, this may explain the delay and I apologise for any inconvenience caused. If you have any further questions please do not hesitate to contact our customer care team on customercare@lyst.com. Best Wishes, Charlotte

Posted 8 years ago

“The mobile site is inconvenient: I cannot delete items from lysts and, most importantly, I CANNOT "SORT" products (by newest/price) after I do a "search"”

Helpful Report

Posted 8 years ago

Hi Olga, Thank you for your feedback. I am sorry to hear that you are not entirely satisfied with your recent shopping experience on Lyst's mobile site. I see that you are already in communication with a Customer Care agent, who will be reaching out to you directly to ensure that the proper care and attention is given to your inquiry. Kind Regards, Charlotte

Posted 8 years ago

“Slow delivery, hard to see when the order was actually sent and if the payment had been taken”

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Posted 8 years ago

Hi Ellie, Thank you for your feedback and your recent order with us. Please be assured that when an order is placed on Lyst.com you will receive an automatic email from us confirming that your order has been placed. I'm very sorry for any delay in the retailer sending your conformation and tracking. I can confirm that this particular retailer doesn't process orders over the weekend which may explain the delay in your email from them. Please be assured however that your order was with them immediately. If you have any further questions please do not hesitate to contact us on customercare@lyst.com I offer my sincere apologies for any inconvenience. Best Wishes, Charlotte

Posted 8 years ago

“Still waiting for my order....”

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Posted 8 years ago

Hi Laurie, I hope you are well! I can confirm that domestic shipping with this particular retailer takes 5 - 8 working days, however, I am pleased to confirm that in this instance your order arrived with you today. I hope this helps. Best Wishes, Charlotte

Posted 8 years ago

Lyst is rated 3.8 based on 1,724 reviews