“I ordered shoes, never received a receipt or any information about my order. One day some shoes arrived from Spain, 2 pairs, one pair not what I had ordered, and there is no way to track an order or return it.
Buyer beware.”
“I recently had an experience with Lyst, which led me to their partner company, Cettire, and I feel compelled to share my disappointment with others considering using these services. My interaction with Cettire was far from satisfactory; it was an extremely time-consuming and stressful process. The customer service I encountered was subpar, and I found their practices to be highly questionable, which left me feeling misled and frustrated.
What concerns me the most is that Lyst, a platform I trusted, directed me to a company that, in my experience, did not uphold the same standards of customer care and transparency. This has significantly diminished my trust in Lyst's vetting process for their partners.
I would urge potential customers to be cautious and do thorough research before engaging with services recommended by Lyst, particularly Cettire. Based on my experience, which was far from what I expected, I would recommend exploring other options before using these platforms.”
“Didn't suply tickets and blames seller and was meant to get a refund in 5 to 7 days and I am still waiting 3 week on and there phone number does not work”
“Have yet to get a confirmation or tracking order number for my shipment. I don't know when order is coming or where it's at. It's been 5 days and no order info.”
“Terrible. The order that was supposed to be delivered in 24-48 hours is still on the way in the country of origin. Customer service could only provide some lame excuses and useless suggestions. Would not recommend. Will not use Lyst again.”
“Still can’t understand how you are incapable of getting basic information whilst keeping on claiming that you have good information for me. Time to end this charade.”
“I'm not happy with my purchase
It was my first time buying from you and your return policy not acceptable
When I wanted to purchase a $1000 jacket it says it's free for return
So I bought it but when the jacket delivered it's not as good as I expectation
And the style was not as described on website so I decide to return it for refund
But it says we can not give you a refund ??!! and we give you a store credit instead
Which doesn't work for me at all, so disappointed and very unsatisfied”
“I was very happy to receive the ONE handbag I ordered, I thought I was getting 3 of the same because I receive multiple receipts.
The bag arrived all dented, and creased.
I’m not even sure it wasn’t pre-owned.
Disappointing at this price point.”
“Very disappointed with the service now almost a month still waiting for my order and keep getting excuses I will never or recommend anyone to buy from Lyst as they are not reliable”
“This has become exhaulsting I never received a email about my order I tryed to cancel and they would not cancel I want to return it but the site the sent me to doesn't reconize my order #DB10351770
I just feel this has put a bad taste in my mouth and will not order again from them
They reply's are all the same that someone will be in touch.
never have I received an email that my order was on it's way or anything!!!
support team how would you feel if you were on this position???”
Hello there, thanks for your review. We're sorry to hear about your experience in cancelling your order and not being able to return it immediately. A member of our customer care team will reach out to further assist you with this query. Again, apologies for the inconvenience - Lyst
Hello there, thanks for your review. We're sorry to hear about your experience in purchasing an item. A member of our customer care team will reach out to further assist you with this query. Again, apologies for the inconvenience - Lyst
“The process to return an item with LYST was exhausting. It took me over two weeks of emailing repeatedly to get a return label from them and once the item shipped back and was delivered, I had to reach out to inquire about my return which took an additional 3 weeks of repeatedly emailing them only to receive auto responses that mentioned they were busy because of Black Friday which was 3 months ago. They would close my ticket before even responding to my original ticket, hence the repeated emails, and only once I chatted with them on WhatsApp did they start to pay attention. The customer service is terrible, the communication is terrible and I’m actually shocked I finally got my refund back after losing hours of my life trying to do so. Never again will I purchase from LYST.”
Hello Kassi, thanks for your review. We're sorry to hear about your experience in returning your order. A member of our customer care team will reach out to further assist you with this query. Again, apologies for the inconvenience - Lyst
“Es ist gruselig ein Parket ins Ausland zu retournieren ohne Aufkleber und Support , Lyst hält sich da raus und überlässt es den Lieferanten .Für mich ein Grund nicht mehr zu bestellen . Das dann alles auf englisch läuft, macht es nicht leichter .”
Hey there, thanks for your review. we are sorry to hear that your item wasn't suitable.
A member of our customer care team has reached out to further assist you with the return.
Apologies for the inconvenience. Have a nice day - Lyst
I'm sorry to hear that you see a price discrepancy on our website/app.
We would like to make it up to you as this is not the experience we want our customers to have and also to investigate why you didn't get updates for the order.
One of our agents contacted you for this matter so we can help you.
Lyst
Posted 2 years ago
Hey Erin, thank you for taking the time to leave a review. We're sorry to hear that you saw a price discrepancy on Lyst. A member of our Customer Care Team has reached out to explained what has happened further.
Apologies for the inconvenience this has caused you. - Lyst
“I am so dissatisfied and disappointed with customer service. It is impossible to get someone to respond to your issues. What I do get is automated emails that ask you to select from a list of generated concerns/ issues. Well this list is inconclusive and my issue isn’t on there. It has been 2 weeks and no resolution AND you can’t find a telephone number anywhere to call Lyst. I will purchase from this site again. See my issue listed below (copy and past from my original email)
My order # 65433. I’m trying to return this item. But, the company is telling me the return labels have been sent to the email in the order which is showing Lyst email and not my email. I need the email corrected or the return labels sent to you guys sent to me. Also I’m wondering why this has happened? Below you will see the email sent to me today by luisaviaroma. I called them and they told me my email address is showing your address. Therefore I can’t access the return labels that were emailed.”
Hello Reed, thanks for your review. We're sorry to hear that you need to have an issue with the return label being sent to your email address. A member of our customer care team will reach out to further assist you with this query. Again, apologies for the inconvenience - Lyst
“I wouldn’t even give them 1 star but it’s the bare minimum score I can give. Tried contacting multiple times, haven’t had a proper response, just an automated email asking me to review them, so here you go!! Avoid at all costs, unless, unhelpful, unknowledgable and don’t care about their customers.”
Hello Michael, thanks for your review. We're sorry to hear that you are not fully satisfied with the assistance provided to you. Please email us at customercare@ly.st for any feedback you'd like to give, we're always listening! Again, apologies for the inconvenience - Lyst
