Lyst Reviews

Name: Lyst
Rating: 3.77

3.8 Rating 1,724 Reviews

68 %

of reviewers recommend Lyst

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Email:

customercare@lyst.com

Location:

Floor 7, The Minster Building, 21 Mincing Lane
EC3R 7AG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“terrible customer service! i ordered something in may which never arrived and wasn’t refunded until august. horrible!!!!”

Helpful Report

Posted 1 year ago

Hey there, thanks for your review. I’m sorry to hear what happened to your order and the delay in your refund. a member of our customer care team has reached out to further assist with this. - Lyst

Posted 1 year ago

“After asking the same question two times, I still didn't have an answer to a simple question. It was clear to me that my question was not read with a care to get the answer correct. I couldn't get the answer to how to put two pairs in my cart when the website didn't give me the option to order more than one. After 2 attempts, I lost the best price for the item. I purchased the sneakers from another source (at a higher price, unfortunately) and will not return to Lyst again.”

Helpful Report

Posted 1 year ago

Hey there - I'm so sorry to hear that your query was not answered. A member of our Customer Care team has reached out to explain this further. Apologies for the inconvenience caused.

Posted 1 year ago

“i ordered mk bags from you and i waited more than a week to receive it , and when i received the bag , the bag was wrong item with different model and color you really make me angry from this service and they didn’t tell me i can changed or give me my money back 👎🏻👎🏻👎🏻”

Helpful Report

Posted 1 year ago

Hey there, thanks for your feedback. A member of our customer care team is currently in contact with you and the retailer to have this issue resolved. Apologies for the inconvenience. Best wishes - Lyst

Posted 1 year ago

“Items advertised are sold out on the merchant’s website. I contacted Lyst and reported it but NOTHING happened. I keep getting email notifications about that item on sale but it’s sold out.”

Helpful Report

Posted 1 year ago

Hey Marcio - sorry to hear that you keep receiving notifications for an out-of-stock item. A member of our Customer Care team has reached out to help you here. Apologies for the inconvenience this has caused.

Posted 1 year ago

“Bad experience”

Helpful Report

Posted 1 year ago

Hey there - I'm so sorry to hear that you had a bad experience on Lyst. A member of our Customer Care Team has reached out to help you here. Apologies for the inconvenience this has caused you.

Posted 1 year ago

“To me, because the order was not delivered...but there is a defect in the service due to the long delivery time, very bad”

Helpful Report

Posted 1 year ago

Hey there - sorry to hear that the delivery time was too long. A member of our Customer Care Team has reached out to help you here. Apologies for the inconvenience this has caused.

Posted 1 year ago

“The error is that there is no direct contact, there is no way to track the order, nor explain the method of delivery, nor the time period, and that the delivery is done so far”

Helpful Report

Posted 1 year ago

Hey there - sorry to hear that. A member of our Customer Care team has reached out to provide you with more details regarding your order. Apologies for any inconvenience this has caused you.

Posted 1 year ago

“No way to return purchase to vendor. Contact information given was inaccurate. No way to contact vendor.”

Helpful Report

Posted 1 year ago

Hello Linda - sorry to hear that you're having trouble with your return. A member of our Customer Care team has reached out to help you here. Apologies for the inconvenience caused.

Posted 1 year ago

“You have not helped me yet. When will you reply to my email?”

Helpful Report

Posted 1 year ago

Hello Cris - sorry to hear that you haven't received a response yet. A member of our Customer Care team has reached out to help you here. Apologies for the inconvenience caused.

Posted 1 year ago

“Is a big con Refund my money People don’t buy it !!!”

Helpful Report

Posted 1 year ago

Hey there, thanks for your review. sorry to hear about this, a member of customer care team will reach out to further assist you with this. Best wishes - Lyst

Posted 1 year ago

“I nee My refund you I can’t find my yet please please I want money back”

Helpful Report

Posted 1 year ago

Hey Sahel - sorry to hear that. A member of our Customer Care team has reached out to help you here. Apologies for the inconvenience this has caused.

Posted 1 year ago

“A tank top I ordered took almost 3 months to get to me. I wanted to order something similar off at Amazon but figured I'd go through a more practical company..... Shipped from another seller from Australia made in China and it was the exact same top as the at Amazon. So frustrating. Customer service contacted me kept telling me they sent me a tracking number but the tracking number didn't work. They had to issue me a new tracking number still wasn't available until I made a complaint through the payment option I decided to go with. Low quality top top price crappy shipping.”

Helpful Report

Posted 1 year ago

Hi there - I am so sorry to hear that you did not have a pleasant experience with your purchase. A member of our Customer Care has reached out to help you here. Apologies for the inconvenience caused.

Posted 1 year ago

“After ordering a size 8 trai er for my son he got delivered for his birthday a size 7 and was then refused an exchange or refund as they were in the sale..absolutely terrible service..wasn't even a size 7 to order..Will never use this company again”

Helpful Report

Posted 1 year ago

Hey Amanda - sorry to hear that you received the wrong size. A member of our Customer Care has reached out to help you here. Apologies for the inconvenience this has caused.

Posted 1 year ago

“This company has taken my money from out of my account without having the stock of the item. Still waiting for my money back and I am just getting excuses. Very poor service.”

Helpful Report

Posted 1 year ago

Hey there - we're so sorry to hear that you were not happy with our service. We are aiming to resolve your query as soon as possible. Have a great day!

Posted 1 year ago

“Contacted lyst regarding a return, still not resolved and money still not received”

Helpful Report

Posted 1 year ago

Hey there- I'm sorry to hear that. A member of our Customer Care team has reached out to help you here. Best wishes, Lyst

Posted 1 year ago

“After returning to lots of items because they were under par and nowhere near as nice as they were presented on the Internet, I realise that these had not been reimbursed. I then decided to look at a much earlier order made for £116 and, guess what, that had not been reimbursed either. I was then told too much time has elapsed for Paypal to start a resolution. I contacted Roman and they finally sent me an email to say that they would on this one occasion and quite exceptionally, returned £116 to me. I’m still waiting… And very unimpressed!”

Helpful Report

Posted 1 year ago

Hey there - we're sorry to hear that you still haven't received your refund from Roman Originals. A member of our Customer Care team has reached out to assist you here. Have a great day!

Posted 1 year ago

“I got wrong size. No body replay after sending e mail !!”

Helpful Report

Posted 1 year ago

Hey Omri - I'm sorry to hear that. A member of our Customer Care team has reached out to help you here. Best wishes, Lyst

Posted 1 year ago

“I emailed to ask if you could find a item you were advertising and after one of your colleagues said they would look into it you replied with a survey asking ‘how we did’. I can’t answer that because you didn’t do anything, so basically it was a waste of time, so you can forget your survey”

Helpful Report

Posted 1 year ago

Hey Dean - sorry to hear about that experience. A member of our Customer Care Team has reached out to help you here. Have a great day!

Posted 1 year ago

“Customer support Hannah provides very poor service and for weeks failed to respond or rectify the issue. Rather than engage tech support she wanted me to repeat answers I’d already provided 3 times and do her job by loading and unloading the app when I had already stated I had done it a thousand times The app is still not working and for over 3 weeks I’ve had no response but a request to provide feedback.”

Helpful Report

Posted 1 year ago

Hi there, we sincerely apologise for the inconvenience this has caused you. A member of our Customer Care has reached out to help you here. Have a great day.

Posted 1 year ago

“Absolutely useless in assisting me to get my refund over £100 from Roman after goods were returned and received by Roman over 21 days ago Only thing they do is respond to tell you that the retailer is having problems and then when you are still trying to get your money refunded they send a message saying they were happy to assist you !!!!! Really assist me in what I m still awaiting my money with no response from the retailer I really don't understand their purpose utter frustration and waste of time”

Helpful Report

Posted 1 year ago

Hey Rhona, thanks for your review! we are sorry to hear about the delay in processing your refund from the retailer. A member of our customer care team has reached out to assist you further with this. Apologies for the inconvenience - Lyst

Posted 1 year ago

Lyst is rated 3.8 based on 1,724 reviews