“Reply from Lyst unacceptable failed to address the issues including my refund still not received
Such a simple process made to look difficult.
I shall contact my card provider and have their merchant account debited.
Never again !!”
Hi Ken - we're so sorry to hear that you weren't happy with the service, and that you still haven't received your refund yet. A member of our team has reached out to help you here. Again, we apologise for the delay and inconvenience this has caused you.
Hello there,
Thank you for your review.
We're sorry to hear that you're not satisfied with our services.
Please feel free to reach us out at customercare@ly.st and use subject line Customer review so we can assist you further.
Lyst
“Not a great experience first order on Lyst website no confirmation email until a random one from business fashion 72 hours later. Item arrived not as described and outsized. Cannot remember ever not being a 52 jacket and yet this was at least a size bigger.
Then the fun begins. Try to return little assistance from Lyst whim took the payment and deferred me to business fashion whom I didn’t transact with and had no relationship with ?
Eventually Business Fashion sent a return label at my request agreed FOC but then they deducted the cost of it from their refund advice. Refund not yet received
Needless to say will not be offering the privilege of my custom to either.
Cettire had the correct jacket shipped it promptly and free. Amazingly the 52 fitted perfectly. They deserve my business.”
Hi Ken,
Thank you for your review.
We're sorry to hear what you've experienced with our retailer.
I completely understand your disappointment, and I apologise for any inconvenience this has caused you.
Your feedback is important to us and I would like to assure you that your comments will be passed onto the relevant team for their information.
Hey there, we're sorry to hear about the trouble with your cancelled order. You may have seen a pending charge on your account which is a pre-authorisation. No funds were debited but instead temporarily put on “hold”. As soon as the retailer charges you for the order, the order total will be deducted from the funds that were on hold. Please be assured that any pending charge will be cleared from your account within 5-7 business days. Kindly contact us at customercare@ly.st if you have any specific issues and we will be happy to look into this for you. Lyst
Hey, we're sorry to hear that you weren't able to find the item sizes as it was out of stock with the retailer. All products are stocked by retailers around the world. Lyst updates mation throughout the day. In this case, it appears there was a slight delay in this being updated on Lyst. Please contact us at customercare@ly.st if you have any specific issues and we will be happy to look into this for you. Lyst
Hi Gospel, we're so sorry to hear that you still haven't received any shipping update on your order. Please be assured that a member of our team is currently investigating this with the retailer who is responsible for the delivery. We will update you as soon as we have a response from the retailer. We apologise for the delay and inconvenience here.
Thanks, Lyst
“This is my order#LY8800801454 I have emailed u numerous time no one helped me to update me with my order I have not received any informations about shipping and they already charged me $100.
This is my first time and will be last time shopping with Lyst”
Hi there, we're so sorry to hear that you still haven't received any shipping update on your order. Please be assured that a member of our team has already reached out to the retailer who is responsible for the delivery. We will update you as soon as we have a response from the retailer. We sincerely apologise for the delay and inconvenience here.
Hey there, thanks for your review. We're sorry to hear that you still haven't received your refund from the retailer. A member of our team has reached out to further assist with this issue. Please respond to the email with your order details so we can investigate further. Looking forward to your response - Lyst
Hey there, thanks for your review. We're sorry to hear that you haven't received your Pro-Keds sneakers from the retailer. A member of our team has reached out to further assist you in this matter. Apologies for the inconvenience. - Lyst
“You need to work on returns better than that it takes weeks to get my money back writing emails to see why till now I don’t get my refund going through their company to your company then Klarna that’s insane you need to do as soon as you get the item back you check you return the latest one week not longer it’s really horrible work on that other sites they make simple and easy return”
Hi there - you still haven't received your refund. Please be assured that a member of our team has reached out to help you here. We sincerely apologise for the inconvenience this has caused you.
“Would never recommend this company…stick was said to be in and money was taken,then straight away had email saying out of stock but refunded a different amount. Do not use!”
Hey there, thanks for your review. I'm sorry to hear that you had an issue with your refund. A member of our team has reached out to assist you with this issue. Apologies for the inconvenience. - Lyst
Hey there, hope everything is okay! Could you please reach out to us at customercare@ly.st with a brief description of the issue you're facing on Lyst so we can assist you? Hope to hear from you soon!
“I wouldn’t even give you one star or purchase from you again. 2 payments from my account for a purchase of 15/8/22. After many emails to you after 2 weeks was told the holding pending payment would be removed. Thought this was the end of the matter but today there is a further pending payment on 11/9/22 when my order was paid for on 15/8/22. I am still awaiting my purchase too as Lyst said it was in stock but the one pant have assisted me that I won’t re dive my Order until October. Why can you request a further payment when my transaction was complete on 15/8/22. Surely this is fraudulently requesting payment again, whether this is pending or not. I have emailed again to your customer service so let’s see how long this takes now as you cannot even phone Lyst. Horrified is my review and would not recommend anyone purchasing from Lyst”
Hey Fiona, we're so sorry for the confusion here. A member of our Customer Care has reached out to help you here. Again, our sincerest apologies for the inconvenience.
Hey Sarah, thanks for your review. I'm sorry to hear that you're having an issue with returning your order. A member of our team has contacted you to assist with this. - Lyst
Hey Dawson, thanks for your review & sorry to hear that your item wasn't suitable. A member of our customer care team has contacted you to assist with the return request. - Lyst
“Is almost incredible to believe how horrible is dealing with your company. The only thing you said. You hear from us in 48 hours or you be contact by the company who send you the merchandise. I have a good news. Only to get a label to return a merchandise to you.”
Hey Zoila - We're very sorry to hear that our service didn't meet your expectations. We aim to provide the best shopping experience for our customers. Apologies if anything went wrong this time. Please email
us at customercare@lyst.com for any feedback you'd like to give, we're always listening! Lyst
“Terrible service and would not buy via Lyst again. No personal customer service and you constantly get the run around. I made one purchase and authorised payment but
Lyst/klarma we’re able to request 2 amounts from my account. You cannot even speak with someone.”
Hey there - we're so sorry to hear that you were charged twice for this purchase. A member of our Customer Care Team has reached out to you directly to resolve this. We sincerely apologise for the inconvenience this has caused you.
“Place this order over 2 months ago people in imail still lied said this is going to be delivered my experience here 0 stars no one give my a reason way the order never arrived I try to get my money back still have no answer”
Hey there, thanks for your review. I'm sorry to hear that you haven't received your order from the retailer. upon checking, a member of our customer care team is already assisting you on this matter. Please make sure to respond to the email asking for additional information needed to locate your order. Best wishes - Lyst
Hey there, thanks for your review. I'm sorry to hear that you haven't received your order from the retailer. upon checking, a member of our customer care team is already assisting you on this matter. Please make sure to respond to the email asking for additional information needed to locate your order. Best wishes - Lyst
