“Lyst has been no help in the refund process. They’re seller - Accent - send the wrong size but requires a $60+ return label for a $90 purchase. We will NEVER deal with either party again.”
Hello Steves, thanks for your review. We're sorry to hear that you need to pay for the returning an item. A member of our customer care team will reach out to further assist you with this query. Again, apologies for the inconvenience - Lyst
Hello Karla, thanks for your review. we're sorry to hear that you have received the incorrect size for your order. A member of our customer care team will reach out to further assist you with this query. Again, apologies for the inconvenience - Lyst
Hey there,
Thanks for your feedback. Sorry to hear that you received the wrong size shoes.
A member of our customer care team will be contacting you to assist you further with this issue. Apologies for the inconvenience.
Lyst
Hey Rosa,
Thanks for your feedback. Sorry to hear that you still haven't received your order.
A member of our customer care team will be contacting you to assist you further with this issue. Apologies for the inconvenience.
Lyst
Hey Ben,
Thanks for your feedback. Sorry to hear that you weren't able to get the help you needed to find the item that you were looking for.
A member of our customer care team will be contacting you to assist you further with this issue. Apologies for the inconvenience.
Lyst
Hi Grace! Thanks for your review,
Please be assured that all items on Lyst are authentic and we partner with some of the world's best-known retailers and brands such as Gucci, Net-a-porter and Farfetch etc.
Lyst only works with retailers and designers who we know carry authentic stock and deliver a great shopping experience.
If you have any questions about authenticity please contact the retailer or brand stocking the item directly. (The retailer's name can be found on the product page).
Thanks again and if you have any other questions please contact us at customercare@ly.st.
Lyst
“I placed the order on December 12 I still haven’t received my package or no information on my package this is really sad. I’ve been reaching out and no one has not contacted me back yet I sent over 30 emails is that 5 to 7 days shipping I have received nothing. 😖🤯🤬🤬😤”
Hey Kia,
Thanks for your feedback.
Sorry to hear you haven't received your order.
A member of our customer care team will be contacting you to assist you further with this issue. Apologies for the inconvenience.
Lyst
Hey Hinad,
Thanks for your feedback.
Sorry to hear you encountered an issue with your order.
A member of our customer care team will be contacting you to assist you further with this issue. Apologies for the inconvenience.
Lyst
“I placed an order on December 24, I never received it, I communicate with them by mail and they do not respond to my Questions. I demand refund #68331”
Hey Katerin, thanks for your feedback. A member of our customer care team will be contacting you to assist you further with this issue. Apologies for the inconvenience - Lyst
“The worst customer service ever! There is no number to speak with company directly, no response after sending numerous emails, placed orders over 1 month ago and have received nothing!”
Hi Nikia, we're so sorry to hear that you still haven't received your order. A member of our Customer Care team has reached out to help you here. Apologies for the inconvenience this has caused you.
Hey there, thanks for your review. a member of our customer care team has reached out to further assist you with this concern. Apologies for the inconvenience. - Lyst
“Poor customer service I brought a item the item never came I never received an email I’ve been reaching out for three weeks have not spoken to anyone yet. Bad for business. The whole three weeks I’ve been emailing customer service because they have no phone number it’s just been a computer emailing me back.”
Hey Reginald, thanks for your review. a member of our customer care team has reached out to further assist you with this concern. Apologies for the inconvenience. - Lyst
Hey there, thanks for your review. a member of our customer care team has reached out to further assist you with this concern. Apologies for the inconvenience. - Lyst
“Placed an order and did not get an email. When I contacted LYST they kept saying they can not do anything and to contact the company. The company was not able to help. DO NOT ORDER FROM LYST. It is a headache. Finally received the ITEM and I want to return it and the company has no record of it.”
Hey Leah, thanks for your review. a member of our customer care team has reached out to further assist you with this concern. Apologies for the inconvenience. - Lyst
Hey Benjamin, thanks for your review. A member of our customer care team has reached out to further assist you with this concern. Apologies for the inconvenience. - Lyst
“Wrong item sent. I have asked when the original item will be delivered. Very slow response to emails etc. will never use this company again and I suggest no one else does”
Hey there, thanks for your review. a member of our customer care team has reached out to further assist you with this concern. Apologies for the inconvenience. - Lyst
