Lyst Reviews

Name: Lyst
Rating: 3.77

3.8 Rating 1,724 Reviews

68 %

of reviewers recommend Lyst

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Email:

customercare@lyst.com

Location:

Floor 7, The Minster Building, 21 Mincing Lane
EC3R 7AG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a pair of clothes and sent one for almost a month, but I still don’t know where I went, there was no notification, and I don’t know who to contact.”

Helpful Report

Posted 1 year ago

Hey there - sorry to hear that you haven't received your order yet. A member of our team has reached out to assist you. Apologies for the inconvenience this has caused.

Posted 1 year ago

“very Bad in fact refuse to accept responsibility for its partners i will not use them again”

Helpful Report

Posted 1 year ago

We're very sorry to hear that you are not satisfied with the retailer you have for your order. Our aim is to provide the best shopping experience for our customers. Apologies if anything went wrong this time. Please email us at customercare@ly.st for any feedback you'd like to give, we're always listening! Lyst

Posted 1 year ago

“It’s been a week I haven’t got any information about my estimation of my stuff (Love Moschino suitcase) to be shipped or neither delivery date. Messaged via WhatsApp it said they cancelled my order and will not be charged but my shipping cost $24 is charged by retailer! I lost my money for nothing!”

Helpful Report

Posted 1 year ago

Hey Theresia, thanks for your review. we are sorry to hear that you haven't received an update for your order and was charged for the shipping. Please be assured that a member of our customer care team has reached out on this matter. Apologies for the inconvenience. - Lyst

Posted 1 year ago

“Bait and switch. Item available then suddenly unavailable at the end of the checkout flow. But, item was still able to be purchased on the vendor site, but for more $$$.”

Helpful Report

Posted 1 year ago

Hey there, thanks for your review. we are sorry to hear that your order has failed due to a price discrepancy. A member of our customer care team has reached out on this matter. Apologies for the inconvenience. - Lyst

Posted 1 year ago

“I keep getting emails claiming to help me but it’s been over a week and I still haven’t gotten any news about when it is being shipped. So far I’ve paid for a pair of shoes that I’m not even sure exist.”

Helpful Report

Posted 1 year ago

Hello there, we're very sorry to hear that you still haven't received an update for your order. Our aim is to provide the best shopping experience for our customers, a member of our customer care team has reached out to assist you further with the issue. Apologies for the inconvenience. - Lyst

Posted 1 year ago

“I still do not have or anyone can help me get 8 perfume”

Helpful Report

Posted 1 year ago

Hey Coleen, thanks for your review. we are sorry that you still haven't found these perfumes. As previously explained by our customer care agent - the item is not listed by any of our affiliated retailers. Apologies for the inconvenience. Have a good day - Lyst

Posted 1 year ago

“Lyst is operating a UK online shopping store charging in £££. However they fail to make customers AWARE that they are shipping from Italy and therefore the incurrence of added duty on top and higher shipping to what they claim to be. The shipping charges jumped at the last minute to £25. Before the order of £430 total value was delivered the duty was applied for £103; frankly it should of have been calculated at the time of purchase like Net a Porter does and others do. The response from customer care barely taking notice of my complaint said something along the lines of this is our policy but had the audacity to send me this link to rate the experience. Never again. Shop elsewhere where your statutory right as a consumer is protected.”

Helpful Report

Posted 1 year ago

Hello there, we're very sorry to hear that you've experienced issues with the charges for your order. Our aim is to provide the best shopping experience for our customers, a member of our customer care team has reached out to assist you further with the issue. Apologies for the inconvenience. - Lyst

Posted 1 year ago

“Shipping charges were outrageous! $49.00 for Dr. Marten boots! Found them for free shipping. Received an email from lister but it was in Spanish. I couldn’t understand any of it.”

Helpful Report

Posted 1 year ago

Hello there, we're very sorry to hear that you got issues with the shipping charge as well as with the retailer. Our aim is to provide the best shopping experience for our customers, a member of our customer care team has reached out to assist you further with the issue. Apologies for the inconvenience. - Lyst

Posted 1 year ago

“really poor service, ordered a pair of shoes, then received email next day to inform me order had failed, and price had increased by £120, no fault of Lyst of course, it was the supplier! Lyst suggested I reordered as shoe's were still available, just at new price, - As you can imagine, won't be using Lyst again, going to go direct to supplier.”

Helpful Report

Posted 1 year ago

Hey Brendan, thanks for your review. we are sorry to hear that your order has failed due to a price discrepancy. A member of our customer care team has reached out on this matter. Apologies for the inconvenience. - Lyst

Posted 1 year ago

“The shipping charge was $50 for a pair of Dr. Marten boots. I found another site with free shipping. The seller sent me an email in Spanish which I could not understand.”

Helpful Report

Posted 1 year ago

“It’s rubbish I order a t shirt the t shirt wasn’t good so I just wanted return it but they didn’t accept my return”

Helpful Report

Posted 1 year ago

Hello Mo, we're very sorry to hear that you got issues returning your order. Our aim is to provide the best shopping experience for our customers, a member of our customer care team has reached out to assist you further with the issue. Apologies for the inconvenience. - Lyst

Posted 1 year ago

“No delivery despite ordering same thing twice. Let down by ups”

Helpful Report

Posted 1 year ago

We're very sorry to hear that you got issues with your order. Our aim is to provide the best shopping experience for our customers, a member of our customer care team has reached out to assist you further with the issue. Apologies for the inconvenience. - Lyst

Posted 1 year ago

“the customer service was great with Mon but the delivery has still not arrived and was placed on the 25/9/22 .”

Helpful Report

Posted 1 year ago

Hi Paul, we're glad to hear that Mon was able to give you great customer service. Please be assured that a member of our team has reached out to you directly to resolve this issue. Hope to hear from you soon. Have a good day - Lyst

Posted 1 year ago

“Item from Klarna never arrived and had to put in dispute after 18 days with no message from them. They said sorry we have to cancel order!”

Helpful Report

Posted 1 year ago

Hey there, we're sorry to hear that your order was cancelled directly by the retailer. A member of our customer care team has reached out to assist you on this matter. We look forward to receiving your response. Have a good day - Lyst

Posted 1 year ago

“I haven’t received any response regarding my query!! I haven’t received any confirmation for my purchase, and I don’t know what its status, I bought it as a gift for my friend, and I was hoping to get it on the 2 of November”

Helpful Report

Posted 1 year ago

Hey there, thanks for your review. we are sorry to hear that you haven't received your order confirmation from the retailer, a member of our customer care team has reached out to assist you further with the issue. Apologies for the inconvenience. - Lyst

Posted 1 year ago

“I have never received my order and I have tried to email you numerous time no one really helped me and I gave up but I would never purchase anything from you this was my first experience and will be last”

Helpful Report

Posted 1 year ago

We're very sorry to hear that you weren't able to receive your order as you expected it to. I can see that a member of our team has already reached out to you regarding this issue. Apologies for the inconvenience this has caused you.

Posted 1 year ago

“Lyst is a directory service, collaborating with a variety of vendors, they do not handle any sales directly. Unfortunately, this results in a russian roulette like experience with zero CS or security. I ordered five items from them. Four were great deals and the transactions were handled smoothly. For the fifth, I was fully charged and the item never materialized. It was impossible to obtain a refund (I made a purchase with a debit card so I could not contest the transaction through my bank). CS just led me around in circles for the better part of two months and they insist that I was never charged even after I sent multiple bank statements in, showing otherwise. Be advised, Lyst is Russian Roulette. You may get a great deal or you may lose your time and money. Always shop with a credit card to at least have purchase protection because they will not really help you.”

Helpful Report

Posted 1 year ago

Hi Stefanos, we sincerely apologise that you never received your order but were still charged for it. We completely understand how frustrating this experience must be. A member of our Customer Care Team has reached out to help you here. Again, apologies for this experience.

Posted 1 year ago

“I Recived un alert about a product and like I show you by a screenshot when I went to the page to By it the price was totaly diferent.”

Helpful Report

Posted 1 year ago

Hi there - we're so sorry to hear that you've seen a price discrepancy on Lyst. A member of our team has reached out to you directly to resolve this. We sincerely apologise for the inconvenience this has caused you.

Posted 1 year ago

“It must be a joke to ask for feedback after answering to my queery with automated e-mails. My feedback is, you re the worst company to deal with, and all you care its to make profit.”

Helpful Report

Posted 1 year ago

Hi Emilian - we're so sorry to hear that you weren't happy with our service. Please be assured that a member of our team has reached out to help you resolve this issue. Again, apologies for the inconvenience this has caused you.

Posted 1 year ago

“Reply from Lyst unacceptable failed to address the issues including my refund still not received Such a simple process made to look difficult. I shall contact my card provider and have their merchant account debited. Never again !!”

Helpful Report

Posted 1 year ago

Hi Ken - we're so sorry to hear that you weren't happy with the service, and that you still haven't received your refund yet. A member of our team has reached out to help you here. Again, we apologise for the delay and inconvenience this has caused you.

Posted 1 year ago

Lyst is rated 3.8 based on 1,724 reviews