Hey Anat, thanks for your review. we are sorry to hear that you haven't received your order from the retailer. A member of our customer care team has contacted you to assist you with this issue. Apologies for the inconvenience this has caused you - Lyst
“Worst customer service I have ever experienced! It’s been exactly a week and I keep getting these vague messages that say they will help or talked to the seller and everything is good. Clearly they are just skimming the messages I sent and not reading them completely. I have sent repeated messages to Lyst and the seller and nothing gets resolved. The seller sent the wrong size shoes and lies by saying they will send the return address label and nothing. Then Lyst is saying everything is resolved. Buyer Beware!!”
Hi Kare - Sorry to hear that you received the wrong size of shoes. A member of our Customer Care has been in touch with you to resolve this. Apologies for the inconvenience this has caused you. -Lyst
Hi Hieu, thanks for your review. we're sorry to hear that you need to return your shoes. To assist you, kindly reach out to us at customer-care@lyst.com and we'll be happy to help! -Lyst
Hi Chris, thanks for your review. we're sorry to hear about your experience. A member of our customer care team has reached out to you to further assist you with this issue. again, our sincerest apologies for the inconvenience - Lyst
Hi there, thanks for your review. we're sorry to hear that you haven't received your order from the retailer. A member of our customer care team has reached out to you to further assist you with this issue. - Lyst
Hi there, thanks for your review. we are sorry to hear about your experience. a member of our customer care team has contacted you to assist you further with your issue. best wishes - Lyst
“Horrible service I received the wrong size shoe I requested the correct size but no reply and I am still trying to return the wrong size shoe they sent me and I have requested a prepaid label and nothing: horrible service and nothing is being done. I just want the shoe on the right size”
Hey there, thanks for your feedback. We are sorry to hear that you received the incorrect size from the retailer. A member of our customer care team has been in contact to try and resolve this issue for you. Apologies for the inconvenience - Lyst
“Tried to order some boots. Order completed. Later when I looked to see when it would arrive I see a not saying I need to confirm because it is a last sale item. Problem was that on that email there was no place to confirm or instructions on where to go to confirm. Disappointed.”
Hi Loyiso, I'm sorry to hear that you haven't received your refund yet However, a Lyst customer care agent will reach you out regarding your refund. Many thanks, Lyst
“This is a real scam I made a purchase of puma Ferrari yellow shoes and they scammed me with 68dlls now it's back and forth about the order number and still nothing”
Hi there, I'm sorry to hear your disappointment about the inconvenience that this cause you. However, please be assured that we're doing our best to connect and resolved the issue with the retailer. Many thanks, Lyst
Hi there - I'm sorry to hear that you are having trouble returning the item. A member of our team has been in touch with you to help you with the return. Apologies for the inconvenience this has caused you. Best, Lyst
Hey Wander, sorry to hear that you still haven't received your order yet. A member of our Customer Care has reached out to you to help you with this issue. Best, Lyst
Hello Adelaide, thanks for your review. We're very sorry to hear that. We aim to provide the best shopping experience for our customers. Apologies if anything went wrong this time. a member of our customer care team will reach out to further assist you with this - Lyst
Thank you for your feedback and I'm sorry to hear that this experience disappoints you. However, One of our customer care team will reach out to you regarding this issue.
Many thanks! - Lyst
“I asked for a size 5.5 you never have it. Instead I get stupid emails sending me sneaker in size 13. Hannah or the robot who sends these emails wade my time. Then they ask if I am happy or send a survey!?!!? Stop you waste my time. Stop stop STOP STOP”
Hey there, thanks for your feedback. We are sorry that the size you are looking for is not available. A member of our customer care team has reached out to you to assist you further with this. Again, our sincerest apologies for the inconvenience. - Lyst
Hey there, thanks for your feedback. we are sorry to hear about your dresses. A member of our customer care team has reached out to you to assist you further with this. Again, our sincerest apologies for the inconvenience. - Lyst
“I'm tired of being passed from pillar to post , I simply want a replacement for my broken earrings, I've provided proof of purchase and yet am still no further forward”
Hey there - We're sorry to hear that you are having trouble shopping at Lyst! A member of our Customer Care has reached out to help you here. Best, Lyst
Hi there - We're sorry to hear that the item you ordered was out of stock. A member of our Customer Care will reach out to you for further assistance. Again, our sincerest apologies for the inconvenience this has caused. Best, Lyst
