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Lyst Reviews

3.8 Rating 1,724 Reviews

68 %

of reviewers recommend Lyst

Company Reviews

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Email:

customercare@lyst.com

Location:

Floor 7, The Minster Building, 21 Mincing Lane
EC3R 7AG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service I have ever experienced! It’s been exactly a week and I keep getting these vague messages that say they will help or talked to the seller and everything is good. Clearly they are just skimming the messages I sent and not reading them completely. I have sent repeated messages to Lyst and the seller and nothing gets resolved. The seller sent the wrong size shoes and lies by saying they will send the return address label and nothing. Then Lyst is saying everything is resolved. Buyer Beware!!”

Posted 2 years ago

Hi Kare - Sorry to hear that you received the wrong size of shoes. A member of our Customer Care has been in touch with you to resolve this. Apologies for the inconvenience this has caused you. -Lyst

Posted 2 years ago

“I order shoes from Lyst fast delivery but I can’t return my shoes”

Posted 2 years ago

Hi Hieu, thanks for your review. we're sorry to hear that you need to return your shoes. To assist you, kindly reach out to us at customer-care@lyst.com and we'll be happy to help! -Lyst

Posted 2 years ago

“Awful customer service do not use”

Posted 2 years ago

Hi Chris, thanks for your review. we're sorry to hear about your experience. A member of our customer care team has reached out to you to further assist you with this issue. again, our sincerest apologies for the inconvenience - Lyst

Posted 2 years ago

“never received my order”

Posted 2 years ago

Hi there, thanks for your review. we're sorry to hear that you haven't received your order from the retailer. A member of our customer care team has reached out to you to further assist you with this issue. - Lyst

Posted 2 years ago

“Very poor quality of service.”

Posted 2 years ago

Hi there, thanks for your review. we are sorry to hear about your experience. a member of our customer care team has contacted you to assist you further with your issue. best wishes - Lyst

Posted 2 years ago

“NO COMMUNICATION ABOUNT MY ORDER AT ALL. I WANT TO CANCEL MY ORDER AND MY MONEY RETURNED AS SOON AS POSSIBLE.”

Posted 2 years ago

Hi there - Sorry to hear that you will need to cancel your order. A member of our Customer Care has reached out to help you here. Best, Lyst

Posted 2 years ago

“Horrible service I received the wrong size shoe I requested the correct size but no reply and I am still trying to return the wrong size shoe they sent me and I have requested a prepaid label and nothing: horrible service and nothing is being done. I just want the shoe on the right size”

Posted 2 years ago

Hey there, thanks for your feedback. We are sorry to hear that you received the incorrect size from the retailer. A member of our customer care team has been in contact to try and resolve this issue for you. Apologies for the inconvenience - Lyst

Posted 2 years ago

“Tried to order some boots. Order completed. Later when I looked to see when it would arrive I see a not saying I need to confirm because it is a last sale item. Problem was that on that email there was no place to confirm or instructions on where to go to confirm. Disappointed.”

Posted 2 years ago

Hi there - sorry to hear that you were disappointed with our service. A member of our team has reached out to assist you here. Best, Lyst

Posted 2 years ago

“Can you please refund me cause I've been waiting for my order since last year 2020 even today still nothing after i paid soo much money”

Posted 2 years ago

Hi Loyiso, I'm sorry to hear that you haven't received your refund yet However, a Lyst customer care agent will reach you out regarding your refund. Many thanks, Lyst

Posted 2 years ago

“This is a real scam I made a purchase of puma Ferrari yellow shoes and they scammed me with 68dlls now it's back and forth about the order number and still nothing”

Posted 2 years ago

Hi there, I'm sorry to hear your disappointment about the inconvenience that this cause you. However, please be assured that we're doing our best to connect and resolved the issue with the retailer. Many thanks, Lyst

Posted 2 years ago

“Been trying to return an item and there is a lot of useless emails back & for with no results!!! Will not buy from this site again !!”

Posted 2 years ago

Hi there - I'm sorry to hear that you are having trouble returning the item. A member of our team has been in touch with you to help you with the return. Apologies for the inconvenience this has caused you. Best, Lyst

Posted 2 years ago

“Hice un pedido el 21 de enero y Aún no me ha llegado y tampoco me dan respuestas 😕”

Posted 2 years ago

Hey Wander, sorry to hear that you still haven't received your order yet. A member of our Customer Care has reached out to you to help you with this issue. Best, Lyst

Posted 2 years ago

“Am trying to buy kasinta 4G logo belt but it looks like you deliver to our country South African”

Posted 2 years ago

Hello Adelaide, thanks for your review. We're very sorry to hear that. We aim to provide the best shopping experience for our customers. Apologies if anything went wrong this time. a member of our customer care team will reach out to further assist you with this - Lyst

Posted 2 years ago

“Prices of sale items are always wrong when you go to the retailers site - Lyst advertise item at £34 and retailer page when you to buy is £85! 😡”

Posted 2 years ago

Thank you for your feedback and I'm sorry to hear that this experience disappoints you. However, One of our customer care team will reach out to you regarding this issue. Many thanks! - Lyst

Posted 2 years ago

“I asked for a size 5.5 you never have it. Instead I get stupid emails sending me sneaker in size 13. Hannah or the robot who sends these emails wade my time. Then they ask if I am happy or send a survey!?!!? Stop you waste my time. Stop stop STOP STOP”

Posted 2 years ago

Hey there, thanks for your feedback. We are sorry that the size you are looking for is not available. A member of our customer care team has reached out to you to assist you further with this. Again, our sincerest apologies for the inconvenience. - Lyst

Posted 2 years ago

“I got a couple of dresses. As soon as I got the package, I knew sometime was wrong. Very poor quality. NO MORE, thanks!”

Posted 2 years ago

Hey there, thanks for your feedback. we are sorry to hear about your dresses. A member of our customer care team has reached out to you to assist you further with this. Again, our sincerest apologies for the inconvenience. - Lyst

Posted 2 years ago

“I'm tired of being passed from pillar to post , I simply want a replacement for my broken earrings, I've provided proof of purchase and yet am still no further forward”

Posted 2 years ago

Hi Kirstin - Thank you for reaching out. A member of out Customer Care has reached out to assist you here. Best, Lyst

Posted 2 years ago

“Cannot make my purchase”

Posted 2 years ago

Hey there - We're sorry to hear that you are having trouble shopping at Lyst! A member of our Customer Care has reached out to help you here. Best, Lyst

Posted 2 years ago

“Paid for and ordered a product advertised on their website that wasn’t in stock :(”

Posted 2 years ago

Hi there - We're sorry to hear that the item you ordered was out of stock. A member of our Customer Care will reach out to you for further assistance. Again, our sincerest apologies for the inconvenience this has caused. Best, Lyst

Posted 2 years ago

“Ordered something last night Woke up this morning told it there was an error order been cancelled Again this morning made another order same error What a joke of a company Contacted lyst customer services who asked me for my order numbers gave them it and absolutely no response what so ever. What a pathetic sham of a company. Please be aware don’t ever shop from these people again”

Posted 2 years ago

Hi there - We're so sorry to hear that your orders have been cancelled twice. A member of our Customer Care has reached out to you to further assist you here. Again, our sincerest apologies for the inconvenience this has caused. Best, Lyst

Posted 2 years ago

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Lyst is rated 3.8 based on 1,724 reviews