“Ordered something last night
Woke up this morning told it there was an error order been cancelled
Again this morning made another order same error
What a joke of a company
Contacted lyst customer services who asked me for my order numbers gave them it and absolutely no response what so ever.
What a pathetic sham of a company.
Please be aware don’t ever shop from these people again”
Hi there - We're so sorry to hear that your orders have been cancelled twice. A member of our Customer Care has reached out to you to further assist you here. Again, our sincerest apologies for the inconvenience this has caused. Best, Lyst
“Beyond shocking. Ordered some trainers. After a full week without any shipping confirmation I chased it up to be told the item is out of stock. I was asked do I want a refund?? Well yes!!
Took 2 weeks to receive a refund and during this time lyst had also made duplicate pending transaction on my account 3 times already.
Even now after a full 34 days after placing my initial order I still have a pending payment for over £400.
This company is a total joke and avoid it. Just order directly from a know retailer.”
Hey Jordan, thanks for your feedback. We are sorry to hear what happened to your order. A member of our customer care has reached out to you to further assist you with this issue. our apologies for the inconvenience. - Lyst
“Cancelled my order and didn’t get my refund I ordered it in November it cancelled December 13 and they said 1-5 days the refund would be processed it’s now January and I still haven’t gotten my refund and they keep sending me the same emails over again”
Hey Onecia, We are sorry to hear that you still didn't receive your refund. A member of our customer care has reached out to you to further assist you with this issue. our apologies for the inconvenience. - Lyst
Hey there, We are sorry to hear that you still didn't receive your order. A member of our customer care has reached out to you to further assist you with this issue. our apologies for the inconvenience. - Lyst
Hi Maury, thanks for your feedback. We are sorry to hear that you haven't received your order. A member of our customer care team has reached out to you to provide an update about your order. our apologies for the delay & inconvenience. - Lyst
Hi Gabriel - I am sorry to hear that you received the wrong size for your order. A member of our Customer Care has reached out to assist you on how to exchange the item. Best, Lyst
“Found a Valentino wallet on your website. Went to buy it and was unable to check out and pay for it. My wife also tried and experienced the same problem. By the time I received your email the next day, the item was sold out. Too much of a hassle buying from Lyst. Will purchase our luxury items elsewhere.”
“questions not answered. I just want to know the product, yet your staff pasted info on how to return a product. I want to know the resin ring size which has no adjustable hoops and why would it be ONE SIZE from Free People!”
Hey there, thanks for your feedback. We are sorry to hear about what happened. A member of our customer care team will reach out to you to further assist you with this. Again, our sincerest apologies for the inconvenience - Lyst
“Ordered a gift for my son for Christmas. Everything was confirmed and paid for. 3 days before Christmas I get a email that they can’t full the order. They should be called The Grinch that stole Christmas.”
Hi Steve - I am so sorry to hear that your order was cancelled 3 days before Christmas. A member of our Customer Care has reached out to you to assist you here. Again, apologies for the inconvenience this has caused. Best, Lyst
Hi Maureen,
I am sorry to hear that you didn't get your refund. A Member of our Customer Care team will reach out to you via email to resolve this.
Many thanks -Lyst
Hi Ralph,
Thank you for your feedback and I'm sorry to hear that this experience disappoints you. However, One of our customer care team will reach out to you regarding this issue.
Many thanks! - Lyst
“I am not satisfied, because they mark the order as it was delivered and the communication is a problem because they do not have a number for one to call, do not check here again”
Hi there - I'm sorry to hear that you haven't received your order yet. A member of our Customer Care has been in touch with you to assist you here. Best, Lyst
Hey there - Apologies for the inconvenience this has caused. A member of our Customer Care has reached out to assist you on how to unsubscribe to emails. Best, Lyst
Hi there - I am sorry to hear that you have been charged twice for this order. A member of our Customer Care has reached out to help you here. Best, Lyst
“I purchased an item on their website for 273$, and the next day I saw 493$ charge in addition to the 273$. I tried to reach the company however no one helped. Just bad company and bad service!!! DON'T USE THIS WEBSITE IT'S A BIG SCAM!”
Hi Eliyahu - We are sorry to hear that you were charged higher for your order. A part of our Customer Care has reached out to assist you. Our sincerest apologies for the inconvenience this has caused. Best, Lyst
Hi Candida, I am sorry to hear that you haven't received your order yet. A member of our Customer Care has reached out to help you here. Apologies for the inconvenience here. -Lyst
Hey - thanks for your review & we are sorry to hear that you haven't received the refund for your order. A member of our customer care team has reached out & kindly send a response so we can further assist you with this. - Lyst
Hey Janice, Thanks for your feedback. we're sorry to hear that you haven't received your order from the retailer. A member of our customer care team has reached out to further assist with this. Again, our apologies for the inconvenience - Lyst
Hey Muhammed - thanks for your review & we are sorry to hear that you were charged twice for your order. A member of our customer care team has reached out & kindly send a response so we can further assist you with this. - Lyst
Hi Fabian - I'm sorry to hear that you haven't received an update regarding your order yet. A member of our Customer Care has reached out to assist you here. Best, Lyst
