Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Lyst Reviews

3.8 Rating 1,724 Reviews

68 %

of reviewers recommend Lyst

Company Reviews

Visit Website

Email:

customercare@lyst.com

Location:

Floor 7, The Minster Building, 21 Mincing Lane
EC3R 7AG

Write Your review

Tell us how Lyst made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beyond shocking. Ordered some trainers. After a full week without any shipping confirmation I chased it up to be told the item is out of stock. I was asked do I want a refund?? Well yes!! Took 2 weeks to receive a refund and during this time lyst had also made duplicate pending transaction on my account 3 times already. Even now after a full 34 days after placing my initial order I still have a pending payment for over £400. This company is a total joke and avoid it. Just order directly from a know retailer.”

Posted 2 years ago

Hey Jordan, thanks for your feedback. We are sorry to hear what happened to your order. A member of our customer care has reached out to you to further assist you with this issue. our apologies for the inconvenience. - Lyst

Posted 2 years ago

“Cancelled my order and didn’t get my refund I ordered it in November it cancelled December 13 and they said 1-5 days the refund would be processed it’s now January and I still haven’t gotten my refund and they keep sending me the same emails over again”

Posted 2 years ago

Hey Onecia, We are sorry to hear that you still didn't receive your refund. A member of our customer care has reached out to you to further assist you with this issue. our apologies for the inconvenience. - Lyst

Posted 2 years ago

“Where is my ORDER”

Posted 2 years ago

Hey there, We are sorry to hear that you still didn't receive your order. A member of our customer care has reached out to you to further assist you with this issue. our apologies for the inconvenience. - Lyst

Posted 2 years ago

“I ordered a gucci handbag spend $1249.00 dollars and did not get my merchandise, so to my understanding they stole my money.”

Posted 2 years ago

Hi Maury, thanks for your feedback. We are sorry to hear that you haven't received your order. A member of our customer care team has reached out to you to provide an update about your order. our apologies for the delay & inconvenience. - Lyst

Posted 2 years ago

“Can't get an answer on how to exchange a pair of shoes because of the sizing is wrong. DO NOT ORDER FROM THIS SITE!!”

Posted 2 years ago

Hi Gabriel - I am sorry to hear that you received the wrong size for your order. A member of our Customer Care has reached out to assist you on how to exchange the item. Best, Lyst

Posted 2 years ago

“Found a Valentino wallet on your website. Went to buy it and was unable to check out and pay for it. My wife also tried and experienced the same problem. By the time I received your email the next day, the item was sold out. Too much of a hassle buying from Lyst. Will purchase our luxury items elsewhere.”

Posted 2 years ago

Hi there - I am sorry to hear that you had this experience on Lyst. A member of our Customer Care has reached out to assist you here. Best, Lyst

Posted 2 years ago

“questions not answered. I just want to know the product, yet your staff pasted info on how to return a product. I want to know the resin ring size which has no adjustable hoops and why would it be ONE SIZE from Free People!”

Posted 2 years ago

Hey there, thanks for your feedback. We are sorry to hear about what happened. A member of our customer care team will reach out to you to further assist you with this. Again, our sincerest apologies for the inconvenience - Lyst

Posted 2 years ago

“Ordered a gift for my son for Christmas. Everything was confirmed and paid for. 3 days before Christmas I get a email that they can’t full the order. They should be called The Grinch that stole Christmas.”

Posted 2 years ago

Hi Steve - I am so sorry to hear that your order was cancelled 3 days before Christmas. A member of our Customer Care has reached out to you to assist you here. Again, apologies for the inconvenience this has caused. Best, Lyst

Posted 2 years ago

“I don’t want to buy any of your items because I haven’t got any money”

Posted 2 years ago

Hi Maureen, I am sorry to hear that you didn't get your refund. A Member of our Customer Care team will reach out to you via email to resolve this. Many thanks -Lyst

Posted 2 years ago

“Canceled my order and would not honor price advertised. Poor first and last experience on Lyst.”

Posted 2 years ago

Hi Ralph, Thank you for your feedback and I'm sorry to hear that this experience disappoints you. However, One of our customer care team will reach out to you regarding this issue. Many thanks! - Lyst

Posted 2 years ago

“I am not satisfied, because they mark the order as it was delivered and the communication is a problem because they do not have a number for one to call, do not check here again”

Posted 2 years ago

Hi there - I'm sorry to hear that you haven't received your order yet. A member of our Customer Care has been in touch with you to assist you here. Best, Lyst

Posted 2 years ago

“Stop send me messages! No more spam!!!!”

Posted 2 years ago

Hey there - Apologies for the inconvenience this has caused. A member of our Customer Care has reached out to assist you on how to unsubscribe to emails. Best, Lyst

Posted 2 years ago

“I been charged twice They didn't give me my money back I been emailing them”

Posted 2 years ago

Hi there - I am sorry to hear that you have been charged twice for this order. A member of our Customer Care has reached out to help you here. Best, Lyst

Posted 2 years ago

“I purchased an item on their website for 273$, and the next day I saw 493$ charge in addition to the 273$. I tried to reach the company however no one helped. Just bad company and bad service!!! DON'T USE THIS WEBSITE IT'S A BIG SCAM!”

Posted 2 years ago

Hi Eliyahu - We are sorry to hear that you were charged higher for your order. A part of our Customer Care has reached out to assist you. Our sincerest apologies for the inconvenience this has caused. Best, Lyst

Posted 2 years ago

“Hace 5 dia pedi mi orden y no lo es resibido y no hay un numero para llamar”

Posted 2 years ago

Hi Candida, I am sorry to hear that you haven't received your order yet. A member of our Customer Care has reached out to help you here. Apologies for the inconvenience here. -Lyst

Posted 2 years ago

“Because I cancelled the order and I didn’t receive money”

Posted 2 years ago

Hey - thanks for your review & we are sorry to hear that you haven't received the refund for your order. A member of our customer care team has reached out & kindly send a response so we can further assist you with this. - Lyst

Posted 2 years ago

“I never received my order that was placed in September”

Posted 2 years ago

Hey Janice, Thanks for your feedback. we're sorry to hear that you haven't received your order from the retailer. A member of our customer care team has reached out to further assist with this. Again, our apologies for the inconvenience - Lyst

Posted 2 years ago

“Charged twice”

Posted 2 years ago

Hey Muhammed - thanks for your review & we are sorry to hear that you were charged twice for your order. A member of our customer care team has reached out & kindly send a response so we can further assist you with this. - Lyst

Posted 2 years ago

“Hice una compra hace 3 días y hasta el momento no se nada de la compra ,quiCiera saber si es una estafa”

Posted 2 years ago

Hi Fabian - I'm sorry to hear that you haven't received an update regarding your order yet. A member of our Customer Care has reached out to assist you here. Best, Lyst

Posted 2 years ago

“I’m trying to return a item that I bought from one of Lyst “Vitkac.com” and I already send 5 email and Lyst keep sending me emails and saying that Vitkac will contact me with my return details but Vitkac never contact me back and Lyst keep ignoring me. I don’t know how to return my item because Vitakc never send me email with my order number details. It is very sad how Lyst is behaving because I’m a client for years and I never had problem before.”

Posted 2 years ago

Hello there, I am so sorry for this experience. A member of our Customer Care has been in touch with you now to assist you with this. Again, apologies for the inconvenience this has caused. Best, Lyst

Posted 2 years ago

«
1
2
...
6
7
8
9
10
»

Lyst is rated 3.8 based on 1,724 reviews